7Baggers

Capital One
(NYSE:COF) 

COF stock logo

Capital One Financial Corporation operates as the financial services holding company for the Capital One Bank (USA), National Association; and Capital One, National Association, which provides various financial products and services in the United States, Canada, and the United Kingdom. It operates t...

Founded: 1994
Full Time Employees: 50,800 (Dec 2021)
Sector: Financial Services
Industry: Credit Services

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At a glance:
  • Credit Performance Normalizing, Watch Delinquencies: Capital One’s credit metrics are a key driver of earnings. Investors are focused on delinquency and charge-off trends—especially in credit cards—and whether losses stabilize or continue to rise as consumers feel the impact of higher rates and inflation.
  • Net Interest Income Sensitive to Rates and Funding Costs: Higher interest rates can lift asset yields, but deposit betas and competition for funding can pressure margins. The trajectory of net interest margin depends on how quickly deposit and wholesale funding costs reprice versus loan yields.
  • Card Loan Growth vs. Risk Appetite: Capital One’s growth in card balances and originations can support revenue, but underwriting standards and risk appetite matter. The market watches whether the company prioritizes prudent credit quality over aggressive growth.
  • Expense Discipline and Technology Investment: Operating leverage is influenced by how effectively Capital One manages expenses while continuing heavy investment in technology, marketing, and compliance. Efficiency gains versus elevated spend are a recurring focus.
  • Capital, Liquidity, and Regulatory Environment: Buybacks, dividends, and balance-sheet flexibility depend on capital generation and regulatory requirements. Changes in capital rules and stress-test outcomes can affect shareholder returns and strategic options.
Bull Thesis:
  • Strong Credit Card Market Position and Brand Recognition: Capital One holds a significant market share in the U.S. credit card industry, supported by a well-recognized brand. This strong position provides a stable revenue base, pricing power, and a large customer acquisition funnel, allowing for continued growth even in competitive environments.
  • Effective Digital Transformation and Technology Investment: Capital One has historically been a leader in leveraging data analytics and technology for risk management, customer acquisition, and enhancing digital banking experiences. Ongoing investments in AI, cloud computing, and digital platforms can drive operational efficiencies, improve customer engagement, and maintain a competitive edge.
  • Beneficiary of Higher Interest Rates (Net Interest Margin Expansion): As a significant lender, Capital One generally benefits from a rising interest rate environment. Higher rates can lead to an expansion of its Net Interest Margin (NIM) as the yield on its loan portfolio increases, assuming deposit costs do not rise disproportionately, thereby boosting profitability.
  • Resilient Consumer Spending and Credit Quality: Despite economic uncertainties, consumer spending has shown resilience, and unemployment remains low. If these trends continue, Capital One's credit quality could remain strong, leading to lower-than-expected charge-offs and delinquencies, which positively impacts earnings.
Bear Thesis:
  • Rising Credit Losses and Delinquencies: With persistent inflation, higher interest rates, and potential economic slowdown, consumers may face increased financial strain. This could lead to a rise in credit card and auto loan delinquencies and charge-offs for Capital One, directly impacting its loan loss provisions and overall profitability.
  • Intense Competition in the Credit Card Market: The credit card market is highly competitive, with numerous financial institutions and fintechs vying for market share. Aggressive rewards programs, introductory offers, and marketing by competitors could put pressure on Capital One's margins, customer acquisition costs, and retention rates.
  • Sensitivity to Economic Downturns and Unemployment: As a consumer-focused lender, Capital One's performance is highly sensitive to macroeconomic conditions. A significant economic downturn or a rise in unemployment would directly impact consumers' ability to repay debts, leading to a deterioration in asset quality and increased credit losses.
  • Funding Cost Pressures and Deposit Competition: While higher interest rates can benefit NIM, intense competition for deposits in a rising rate environment could drive up Capital One's funding costs. If deposit betas (the rate at which deposit costs rise relative to market rates) are high, it could compress NIM and offset some of the benefits from higher loan yields.
Main Competitors:
  • JPMorgan Chase & Co. ($JPM) (Chase Credit Cards, Auto Loans, Consumer Banking), JPMorgan Chase competes directly with Capital One across its core segments. Through Chase, it offers a wide array of credit cards (from mass-market to premium rewards), a significant auto lending business, and comprehensive consumer banking services (checking, savings, mortgages) via its extensive branch network and digital platforms. They often target similar customer demographics, particularly in the prime and super-prime credit card markets.
  • Discover Financial Services ($DFS) (Discover Credit Cards, Personal Loans, Banking), Discover is a direct competitor primarily in the credit card space, known for its cashback rewards programs and strong customer service, often appealing to a similar value-conscious customer base as Capital One. They also offer banking products (checking, savings, CDs) and personal loans, directly overlapping with Capital One's consumer finance and digital banking offerings.
  • Ally Financial Inc. ($ALLY) (Ally Bank (Savings, Checking, CDs), Auto Loans), Ally competes strongly in two key areas: digital banking and auto finance. As an online-only bank, Ally Bank offers competitive rates on savings and checking accounts, directly challenging Capital One 360's digital banking model. Furthermore, Ally is one of the largest auto lenders in the U.S., making it a significant competitor to Capital One's auto loan business.
  • Bank of America Corporation ($BAC) (Bank of America Credit Cards, Auto Loans, Consumer Banking), Bank of America is a comprehensive financial institution that competes with Capital One across its primary business lines. It offers a broad portfolio of credit cards, a substantial auto lending operation, and a vast network of consumer banking services (checking, savings, wealth management) through its extensive physical branches and digital platforms, appealing to a wide range of consumers and small businesses.
Moat:
Capital One operates in highly competitive segments of the financial services industry. Its primary moat lies in its sophisticated data analytics and risk management capabilities, particularly in credit card underwriting across various credit tiers, allowing it to effectively price and manage risk. Its direct banking model (Capital One 360) offers competitive rates and a strong digital experience, appealing to digitally-savvy consumers. However, competition is fierce from large incumbent banks with broader product portfolios and extensive branch networks (e.g., JPMorgan Chase, Bank of America), specialized credit card issuers (e.g., Discover), and agile digital-first banks and fintechs (e.g., Ally, Chime) that often offer lower fees or higher interest rates. Key competitive factors include interest rates, rewards programs, fees, customer service, digital user experience, and brand reputation.
Income Statements:
Quarterly
Annual
    Unit: USD2025-09-30 2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 2021-09-30 2021-06-30 2021-03-31 2020-12-31 2020-09-30 2020-06-30 2020-03-31 2019-12-31 2019-06-30 2019-03-31 2018-12-31 2018-09-30 2018-06-30 2018-03-31 2016-09-30 2016-06-30 2016-03-31 2015-12-31 2015-09-30 2015-06-30 2015-03-31 2014-09-30 2014-06-30 2014-03-31 2013-12-31 2013-09-30 2013-06-30 2013-03-31 2012-12-31 2012-09-30 2012-06-30 2012-03-31 2011-12-31 2011-09-30 2011-06-30 2011-03-31 2010-12-31 
                                                         
      interest income:
                                                         
      loans, including loans held for sale
    15,229,000,000 12,449,000,000 10,157,000,000 10,434,000,000 10,547,000,000 9,993,000,000 9,920,000,000 9,934,000,000 9,696,000,000 9,057,000,000 8,723,000,000 8,360,000,000 7,578,000,000 6,605,000,000 6,367,000,000 6,451,000,000 6,205,000,000 5,753,000,000 5,854,000,000 5,954,000,000 5,758,000,000 5,820,000,000 6,542,000,000 19,479,000,000 6,383,000,000 6,368,000,000 6,358,000,000 6,247,000,000 5,989,000,000 6,134,000,000 5,383,000,000 5,148,000,000 5,085,000,000 4,961,000,000 4,753,000,000 4,531,000,000 4,540,000,000 4,463,000,000 4,279,000,000 4,307,000,000 4,398,000,000 4,579,000,000 4,596,000,000 4,649,000,000          
      investment securities
    823,000,000 784,000,000 770,000,000 753,000,000 733,000,000 700,000,000 687,000,000 669,000,000 627,000,000 639,000,000 615,000,000 548,000,000 499,000,000 435,000,000 402,000,000 368,000,000 317,000,000 370,000,000 391,000,000 422,000,000 443,000,000 482,000,000 530,000,000 1,782,000,000 629,000,000 655,000,000 627,000,000 593,000,000 539,000,000 452,000,000 386,000,000 405,000,000 415,000,000 401,000,000 386,000,000 382,000,000 406,000,000 398,000,000 409,000,000 416,000,000 414,000,000 396,000,000 391,000,000 374,000,000 361,000,000 335,000,000 335,000,000 298,000,000 244,000,000 264,000,000 313,000,000   
      other
    711,000,000 595,000,000 491,000,000 530,000,000 580,000,000 587,000,000 570,000,000 542,000,000 550,000,000 470,000,000 416,000,000 250,000,000 123,000,000 55,000,000 15,000,000 12,000,000 16,000,000 16,000,000 16,000,000 15,000,000 14,000,000 16,000,000 37,000,000 176,000,000 64,000,000 69,000,000 63,000,000 55,000,000 68,000,000 51,000,000 25,000,000 18,000,000 17,000,000 22,000,000 25,000,000 24,000,000 28,000,000 26,000,000 24,000,000 30,000,000 27,000,000 23,000,000 23,000,000 28,000,000 28,000,000 18,000,000 26,000,000 26,000,000 17,000,000 21,000,000 19,000,000 19,000,000  
      total interest income
    16,763,000,000 13,828,000,000 11,418,000,000 11,717,000,000 11,860,000,000 11,280,000,000 11,177,000,000 11,145,000,000 10,873,000,000 10,166,000,000 9,754,000,000 9,158,000,000 8,200,000,000 7,095,000,000 6,784,000,000 6,831,000,000 6,538,000,000 6,139,000,000 6,261,000,000 6,391,000,000 6,215,000,000 6,318,000,000 7,109,000,000 21,437,000,000 7,076,000,000 7,092,000,000 7,048,000,000 6,895,000,000 6,596,000,000 6,637,000,000 5,794,000,000 5,571,000,000 5,517,000,000 5,384,000,000 5,164,000,000 4,937,000,000 4,974,000,000 4,887,000,000 4,712,000,000 4,753,000,000 4,839,000,000 4,998,000,000 5,010,000,000 5,051,000,000 5,115,000,000 5,254,000,000 4,616,000,000 3,979,000,000 3,701,000,000 3,835,000,000 3,699,000,000 3,752,000,000  
      interest expense:
                                                         
      deposits
    3,597,000,000 3,120,000,000 2,715,000,000 2,862,000,000 2,945,000,000 2,874,000,000 2,812,000,000 2,745,000,000 2,611,000,000 2,277,000,000 1,856,000,000 1,335,000,000 689,000,000 293,000,000 218,000,000 222,000,000 228,000,000 237,000,000 269,000,000 347,000,000 476,000,000 611,000,000 731,000,000 2,550,000,000 870,000,000 817,000,000 756,000,000 681,000,000 622,000,000 539,000,000 306,000,000 292,000,000 283,000,000 277,000,000 271,000,000 272,000,000 271,000,000 271,000,000 272,000,000 276,000,000 288,000,000 309,000,000 318,000,000 326,000,000 348,000,000 371,000,000 373,000,000 311,000,000 264,000,000 294,000,000 307,000,000 322,000,000  
      securitized debt obligations
    165,000,000 164,000,000 176,000,000 205,000,000 234,000,000 258,000,000 261,000,000 263,000,000 249,000,000 236,000,000 211,000,000 170,000,000 120,000,000 65,000,000 29,000,000 30,000,000 29,000,000 28,000,000 32,000,000 34,000,000 43,000,000 56,000,000 99,000,000 384,000,000 139,000,000 143,000,000 138,000,000 127,000,000 124,000,000 107,000,000 56,000,000 47,000,000 48,000,000 43,000,000 39,000,000 36,000,000 33,000,000 32,000,000 39,000,000 38,000,000 40,000,000 42,000,000 45,000,000 56,000,000 58,000,000 64,000,000 69,000,000 80,000,000 80,000,000 89,000,000 113,000,000 140,000,000  
      senior and subordinated notes
    582,000,000 535,000,000 505,000,000 540,000,000 596,000,000 591,000,000 606,000,000 608,000,000 579,000,000 528,000,000 489,000,000 430,000,000 319,000,000 194,000,000 131,000,000 121,000,000 116,000,000 122,000,000 129,000,000 128,000,000 132,000,000 180,000,000 239,000,000 849,000,000 310,000,000 314,000,000 297,000,000 288,000,000 289,000,000 251,000,000 121,000,000 111,000,000 106,000,000 89,000,000 82,000,000 80,000,000 79,000,000 71,000,000 78,000,000 77,000,000 75,000,000 76,000,000 82,000,000 82,000,000 85,000,000 85,000,000 87,000,000 88,000,000 89,000,000 84,000,000 63,000,000 64,000,000  
      other borrowings
    15,000,000 14,000,000 9,000,000 12,000,000 9,000,000 11,000,000 10,000,000 10,000,000 11,000,000 12,000,000 12,000,000 26,000,000 69,000,000 26,000,000 9,000,000 8,000,000 9,000,000 9,000,000 9,000,000 9,000,000 9,000,000 11,000,000 15,000,000 60,000,000 11,000,000 27,000,000 37,000,000 13,000,000 10,000,000 22,000,000 34,000,000 28,000,000 24,000,000 14,000,000 12,000,000 12,000,000 15,000,000 16,000,000 8,000,000 12,000,000 13,000,000 11,000,000 12,000,000 17,000,000 96,000,000 88,000,000 86,000,000 86,000,000 86,000,000 85,000,000 80,000,000 86,000,000  
      total interest expense
    4,359,000,000 3,833,000,000 3,405,000,000 3,619,000,000 3,784,000,000 3,734,000,000 3,689,000,000 3,626,000,000 3,450,000,000 3,053,000,000 2,568,000,000 1,961,000,000 1,197,000,000 578,000,000 387,000,000 381,000,000 382,000,000 396,000,000 439,000,000 518,000,000 660,000,000 858,000,000 1,084,000,000 3,843,000,000 1,330,000,000 1,301,000,000 1,228,000,000 1,109,000,000 1,045,000,000 919,000,000 517,000,000 478,000,000 461,000,000 423,000,000 404,000,000 400,000,000 398,000,000 390,000,000 397,000,000 403,000,000 416,000,000 438,000,000 457,000,000 481,000,000 587,000,000 608,000,000 615,000,000 565,000,000 519,000,000 552,000,000 563,000,000 612,000,000  
      net interest income
    12,404,000,000 9,995,000,000 8,013,000,000 8,098,000,000 8,076,000,000 7,546,000,000 7,488,000,000 7,519,000,000 7,423,000,000 7,113,000,000 7,186,000,000 7,197,000,000 7,003,000,000 6,517,000,000 6,397,000,000 6,450,000,000 6,156,000,000 5,743,000,000 5,822,000,000 5,873,000,000 5,555,000,000 5,460,000,000 6,025,000,000 17,594,000,000 5,746,000,000 5,791,000,000 5,820,000,000 5,786,000,000 5,551,000,000 5,718,000,000 5,277,000,000 5,093,000,000 5,056,000,000 4,961,000,000 4,760,000,000 4,537,000,000 4,576,000,000 4,497,000,000 4,315,000,000 4,350,000,000 4,423,000,000 4,560,000,000 4,553,000,000 4,570,000,000 4,528,000,000 4,646,000,000 4,001,000,000 3,414,000,000 3,182,000,000 3,283,000,000 3,136,000,000 3,140,000,000  
      benefit from credit losses
    2,714,000,000 11,430,000,000 2,369,000,000 2,642,000,000 2,482,000,000 3,909,000,000 2,683,000,000 2,857,000,000 2,284,000,000 2,490,000,000 2,795,000,000         264,000,000 331,000,000 4,246,000,000 5,423,000,000 4,894,000,000 1,342,000,000 1,693,000,000 1,638,000,000 1,268,000,000 1,276,000,000 1,674,000,000 1,588,000,000 1,592,000,000 1,527,000,000 1,380,000,000 1,092,000,000 1,129,000,000 935,000,000 993,000,000 704,000,000 735,000,000 957,000,000 849,000,000 762,000,000 885,000,000 1,151,000,000 1,014,000,000 1,677,000,000 573,000,000      
      net interest income after benefit from credit losses
    9,690,000,000 -1,435,000,000 5,644,000,000 5,456,000,000 5,594,000,000 3,637,000,000 4,805,000,000 4,662,000,000 5,139,000,000 4,623,000,000 4,391,000,000 4,781,000,000 5,334,000,000 5,432,000,000 5,720,000,000 6,069,000,000 6,498,000,000 6,903,000,000 6,645,000,000 5,609,000,000 5,224,000,000 1,214,000,000 602,000,000 12,700,000,000 4,404,000,000 4,098,000,000 4,182,000,000 4,518,000,000 4,275,000,000 4,044,000,000 3,689,000,000 3,501,000,000 3,529,000,000 3,581,000,000 3,668,000,000 3,408,000,000 3,641,000,000 3,504,000,000 3,611,000,000 3,615,000,000 3,466,000,000 3,711,000,000 3,791,000,000 3,685,000,000 3,377,000,000 3,632,000,000 2,324,000,000 2,841,000,000      
      non-interest income:
                                                         
      discount and interchange fees
    1,812,000,000 1,478,000,000                                                    
      service charges and other customer-related fees
    849,000,000 658,000,000 509,000,000 554,000,000 501,000,000 459,000,000 462,000,000 424,000,000 453,000,000 411,000,000 379,000,000 395,000,000 415,000,000 415,000,000 400,000,000 435,000,000 407,000,000 384,000,000 352,000,000 338,000,000 320,000,000 258,000,000 327,000,000 978,000,000 352,000,000 353,000,000 352,000,000 410,000,000 391,000,000 432,000,000 387,000,000 371,000,000 404,000,000 426,000,000 423,000,000 429,000,000 437,000,000 471,000,000 460,000,000 474,000,000 504,000,000 530,000,000 534,000,000 550,000,000 595,000,000 557,000,000 539,000,000 415,000,000 452,000,000 542,000,000 460,000,000 525,000,000  
      net securities loss
                                                         
      total non-interest income
    2,955,000,000 2,497,000,000 1,987,000,000 2,092,000,000 1,938,000,000 1,960,000,000 1,914,000,000 1,987,000,000 1,943,000,000 1,899,000,000 1,717,000,000 1,843,000,000 1,802,000,000 1,715,000,000 1,776,000,000 1,668,000,000 1,674,000,000 1,631,000,000 1,291,000,000 1,464,000,000 1,826,000,000 1,096,000,000 1,224,000,000 3,875,000,000 1,378,000,000 1,292,000,000 1,193,000,000 1,176,000,000 1,641,000,000 1,191,000,000 1,184,000,000 1,161,000,000 1,164,000,000 1,233,000,000 1,140,000,000 1,135,000,000 1,071,000,000 1,142,000,000 1,153,000,000 1,020,000,000 1,121,000,000 1,091,000,000 1,085,000,000 981,000,000 1,096,000,000 1,136,000,000 1,054,000,000 1,521,000,000 868,000,000 871,000,000 857,000,000 942,000,000  
      non-interest expense:
                                                         
      salaries and associate benefits
    3,496,000,000 2,999,000,000 2,546,000,000 2,329,000,000 2,391,000,000 2,200,000,000 2,478,000,000 2,284,000,000 2,274,000,000 2,317,000,000 2,427,000,000 2,266,000,000 2,187,000,000 1,946,000,000 2,026,000,000 1,941,000,000 1,852,000,000 1,781,000,000 1,847,000,000 1,755,000,000 1,719,000,000 1,704,000,000 1,627,000,000 4,830,000,000 1,558,000,000 1,573,000,000 1,345,000,000 1,432,000,000 1,430,000,000 1,520,000,000 1,317,000,000 1,279,000,000 1,270,000,000 1,215,000,000 1,189,000,000 1,360,000,000 1,211,000,000 1,128,000,000 1,125,000,000 1,161,000,000 1,103,000,000 1,145,000,000 1,104,000,000 1,080,000,000 1,039,000,000 1,002,000,000 971,000,000 891,000,000 817,000,000 750,000,000 715,000,000 741,000,000  
      occupancy and equipment
    856,000,000 737,000,000 615,000,000 674,000,000 587,000,000 551,000,000 554,000,000 628,000,000 518,000,000 506,000,000 508,000,000 554,000,000 502,000,000 481,000,000 513,000,000 527,000,000 481,000,000 523,000,000 472,000,000 572,000,000 506,000,000 523,000,000 517,000,000 1,577,000,000 521,000,000 493,000,000 610,000,000 515,000,000 503,000,000 490,000,000 499,000,000 465,000,000 458,000,000 511,000,000 444,000,000 439,000,000 435,000,000 419,000,000 447,000,000 405,000,000 429,000,000 369,000,000 356,000,000 350,000,000          
      marketing
    1,403,000,000 1,345,000,000 1,202,000,000 1,375,000,000 1,113,000,000 1,064,000,000 1,010,000,000 1,254,000,000 972,000,000 886,000,000 897,000,000 1,118,000,000 978,000,000 1,003,000,000 918,000,000 999,000,000 751,000,000 620,000,000 501,000,000 563,000,000 283,000,000 273,000,000 491,000,000 1,728,000,000 546,000,000 517,000,000 831,000,000 504,000,000 425,000,000 414,000,000 393,000,000 415,000,000 428,000,000 564,000,000 418,000,000 387,000,000 375,000,000 392,000,000 335,000,000 325,000,000 427,000,000 299,000,000 330,000,000 317,000,000 393,000,000 316,000,000 334,000,000 321,000,000 420,000,000 312,000,000 329,000,000 276,000,000  
      professional services
    641,000,000 653,000,000 437,000,000 630,000,000 402,000,000 316,000,000 262,000,000 359,000,000 295,000,000 290,000,000 324,000,000 481,000,000 471,000,000 458,000,000 397,000,000 449,000,000 358,000,000 341,000,000 292,000,000 394,000,000 327,000,000 304,000,000 287,000,000 923,000,000 314,000,000 291,000,000 426,000,000 275,000,000 234,000,000 210,000,000 296,000,000 304,000,000 278,000,000 349,000,000 313,000,000 334,000,000 296,000,000 304,000,000 296,000,000 287,000,000 347,000,000 320,000,000 329,000,000 307,000,000          
      communications and data processing
    476,000,000 413,000,000 399,000,000 398,000,000 358,000,000 355,000,000 351,000,000 345,000,000 344,000,000 344,000,000 350,000,000 352,000,000 349,000,000 339,000,000 339,000,000 326,000,000 319,000,000 315,000,000 302,000,000 295,000,000 310,000,000 308,000,000 302,000,000 961,000,000 329,000,000 303,000,000 326,000,000 311,000,000 317,000,000 306,000,000 252,000,000 262,000,000 243,000,000 247,000,000 226,000,000 208,000,000 202,000,000 196,000,000 203,000,000 196,000,000 218,000,000 224,000,000 233,000,000 210,000,000 205,000,000 198,000,000 203,000,000 173,000,000 177,000,000 178,000,000 162,000,000 164,000,000  
      amortization of intangibles
    514,000,000 271,000,000 16,000,000 19,000,000 20,000,000 19,000,000 19,000,000 22,000,000 24,000,000 22,000,000 14,000,000 25,000,000 17,000,000 14,000,000 14,000,000 13,000,000 5,000,000 5,000,000 6,000,000 8,000,000 14,000,000 16,000,000 22,000,000 83,000,000 29,000,000 30,000,000 43,000,000 44,000,000 43,000,000 44,000,000 89,000,000 95,000,000 101,000,000 103,000,000 106,000,000 111,000,000 110,000,000 130,000,000 136,000,000 143,000,000 166,000,000 161,000,000 167,000,000 177,000,000          
      total non-interest expense
    8,263,000,000 6,991,000,000 5,902,000,000 6,089,000,000 5,314,000,000 4,946,000,000 5,137,000,000 5,717,000,000 4,860,000,000 4,794,000,000 4,945,000,000 5,080,000,000 4,949,000,000 4,583,000,000 4,551,000,000 4,678,000,000 4,186,000,000 3,966,000,000 3,740,000,000 4,009,000,000 3,548,000,000 3,770,000,000 3,729,000,000 11,704,000,000 3,779,000,000 3,671,000,000 4,132,000,000 3,773,000,000 3,424,000,000 3,573,000,000 3,361,000,000 3,295,000,000 3,223,000,000 3,480,000,000 3,160,000,000 3,307,000,000 3,049,000,000 2,985,000,000 2,979,000,000 2,932,000,000 3,280,000,000 3,147,000,000 3,059,000,000 3,028,000,000 3,255,000,000 3,045,000,000 3,142,000,000 2,504,000,000 2,618,000,000 2,297,000,000 2,255,000,000 2,162,000,000  
      income from continuing operations before income taxes
    4,382,000,000 -5,929,000,000 1,729,000,000 1,459,000,000 2,218,000,000 651,000,000 1,582,000,000 932,000,000 2,222,000,000 1,728,000,000 1,163,000,000 1,544,000,000 2,187,000,000 2,564,000,000 2,945,000,000 3,059,000,000 3,986,000,000 4,568,000,000 4,196,000,000 3,064,000,000 3,502,000,000 -1,460,000,000 -1,903,000,000 4,871,000,000 2,003,000,000 1,719,000,000 1,243,000,000 1,921,000,000 2,492,000,000 1,662,000,000 1,512,000,000 1,367,000,000 1,470,000,000 1,334,000,000 1,648,000,000 1,236,000,000 1,663,000,000 1,661,000,000 1,785,000,000 1,703,000,000 1,307,000,000 1,655,000,000 1,817,000,000 1,638,000,000 1,218,000,000 1,723,000,000 236,000,000 1,858,000,000 571,000,000 1,235,000,000 1,395,000,000 1,386,000,000  
      income tax benefit
    1,189,000,000 -1,666,000,000              695,500,000 882,000,000 1,031,000,000 869,000,000 -2,500,000 1,096,000,000 -543,000,000 -563,000,000                               
      income from continuing operations, net of tax
    3,193,000,000 -4,263,000,000          1,232,000,000 1,694,000,000 2,031,000,000 2,403,000,000 2,426,000,000 3,104,000,000 3,537,000,000 3,327,000,000 2,568,000,000 2,406,000,000 -917,000,000 -1,340,000,000 3,917,000,000 1,616,000,000 1,410,000,000 1,264,000,000 1,501,000,000 1,917,000,000 1,343,000,000 1,016,000,000 943,000,000 1,018,000,000 908,000,000 1,118,000,000 852,000,000 1,134,000,000 1,125,000,000 1,204,000,000 1,124,000,000 882,000,000 1,130,000,000 1,236,000,000 1,144,000,000 848,000,000 1,188,000,000 193,000,000 1,505,000,000 411,000,000 865,000,000 945,000,000 1,032,000,000  
      income from discontinued operations, net of tax
    -1,000,000 -14,000,000              -1,000,000  -1,000,000 -2,000,000 -2,000,000  -1,000,000  4,000,000 9,000,000 2,000,000 -3,000,000 1,000,000 -11,000,000 3,000,000 -11,000,000 -1,000,000 -5,000,000 12,000,000 -4,000,000 11,000,000 19,000,000 -44,000,000 -10,000,000 30,000,000 -23,000,000 -13,000,000 -119,000,000 -78,000,000 -5,000,000 -10,000,000 -100,000,000 -102,000,000 -4,000,000 -52,000,000 -34,000,000 -16,000,000  
      net income
    3,192,000,000 -4,277,000,000 1,404,000,000 1,096,000,000 1,777,000,000 597,000,000 1,280,000,000 706,000,000 1,790,000,000 1,431,000,000 960,000,000 1,232,000,000 1,694,000,000 2,031,000,000 2,403,000,000 2,425,000,000 3,104,000,000 3,536,000,000 3,325,000,000 2,566,000,000 2,406,000,000 -918,000,000 -1,340,000,000 3,921,000,000 1,625,000,000 1,412,000,000 1,261,000,000 1,502,000,000 1,906,000,000 1,346,000,000 1,005,000,000 942,000,000 1,013,000,000 920,000,000 1,114,000,000 863,000,000 1,153,000,000 1,081,000,000 1,194,000,000 1,154,000,000 859,000,000 1,117,000,000 1,117,000,000 1,066,000,000 843,000,000 1,178,000,000 93,000,000 1,403,000,000 407,000,000 813,000,000 911,000,000 1,016,000,000  
      yoy
    79.63% -816.42% 9.69% 55.24% -0.73% -58.28% 33.33% -42.69% 5.67% -29.54% -60.05% -49.20% -45.43% -42.56% -27.73% -5.49% 29.01% -485.19% -348.13% -34.56% 48.06% -165.01% -206.26% 161.05% -14.74% 4.90% 25.47% 59.45% 88.15% 46.30% -9.78% 9.15% -12.14% -14.89% -6.70% -25.22% 34.23% -3.22% 6.89% 8.26% 1.90% -5.18% 1101.08% -24.02% 107.13% 44.90% -89.79% 38.09%      
      qoq
    -174.63% -404.63% 28.10% -38.32% 197.65% -53.36% 81.30% -60.56% 25.09% 49.06% -22.08% -27.27% -16.59% -15.48% -0.91% -21.88% -12.22% 6.35% 29.58% 6.65% -362.09% -31.49% -134.17% 141.29% 15.08% 11.97% -16.05% -21.20% 41.60% 33.93% 6.69% -7.01% 10.11% -17.41% 29.08% -25.15% 6.66% -9.46% 3.47% 34.34% -23.10% 0.00% 4.78% 26.45% -28.44% 1166.67% -93.37% 244.72% -49.94% -10.76% -10.33%   
      dividends and undistributed earnings allocated to participating securities
    -33,000,000 -4,000,000 -22,000,000 -17,000,000 -28,000,000 -9,000,000 -23,000,000 -10,000,000 -28,000,000 -23,000,000 -16,000,000 -14,000,000 -21,000,000 -25,000,000 -28,000,000 -21,000,000 -26,000,000 -30,000,000 -28,000,000 -15,000,000 -20,000,000 -1,000,000 -3,000,000 -29,000,000 -12,000,000 -12,000,000 -8,000,000 -9,000,000 -12,000,000 -10,000,000 -6,000,000 -6,000,000 -6,000,000 -4,000,000 -6,000,000 -4,000,000 -6,000,000 -5,000,000  -5,000,000 -3,000,000 -5,000,000 -4,000,000 -5,000,000 -3,000,000 -5,000,000 -1,000,000 -7,000,000      
      preferred stock dividends
    -73,000,000 -65,000,000 -57,000,000 -57,000,000 -57,000,000 -57,000,000 -57,000,000 -57,000,000 -57,000,000 -57,000,000 -57,000,000 -57,000,000 -57,000,000 -57,000,000 -57,000,000 -74,000,000 -79,000,000 -60,000,000 -61,000,000 -68,000,000 -67,000,000 -90,000,000 -55,000,000 -202,000,000 -80,000,000 -52,000,000 -80,000,000 -53,000,000 -80,000,000 -52,000,000 -37,000,000 -65,000,000 -37,000,000 -68,000,000 -29,000,000 -29,000,000 -32,000,000 -20,000,000 -13,000,000 -13,000,000 -14,000,000 -13,000,000 -13,000,000 -13,000,000          
      discount on redeemed preferred stock
     6,000,000                                                    
      net income available to common stockholders
    3,086,000,000 -4,340,000,000 1,325,000,000 1,022,000,000 1,692,000,000 531,000,000 1,200,000,000 639,000,000 1,705,000,000 1,351,000,000 887,000,000 1,161,000,000 1,616,000,000 1,949,000,000 2,318,000,000 2,296,000,000 2,987,000,000 3,446,000,000 3,236,000,000 2,466,000,000 2,319,000,000 -1,009,000,000 -1,420,000,000 3,659,000,000 1,533,000,000 1,348,000,000 1,173,000,000 1,440,000,000 1,814,000,000 1,284,000,000 962,000,000 871,000,000 970,000,000 848,000,000 1,079,000,000 830,000,000 1,115,000,000 1,056,000,000 1,177,000,000 1,136,000,000 842,000,000 1,099,000,000 1,100,000,000 1,048,000,000 825,000,000 1,173,000,000 92,000,000 1,396,000,000      
      basic earnings per common share:
                                                         
      net income from continuing operations
    4,830,000 -8,550,000      1,670,000 4,460,000 3,530,000  3,080,000 4,210,000 4,980,000 5,650,000 5,520,000 6,810,000 7,650,000 7,060,000 5,400,000 5,070,000 -2,210,000 -3,100,000 7,830,000 3,240,000 2,870,000 2,520,000 3,010,000 3,760,000 2,630,000 1,940,000 1,700,000 1,860,000 1,590,000 2,010,000 1,500,000 2,000,000 1,970,000 2,090,000 1,940,000              
      net income from discontinued operations
     -30,000                                                    
      net income per basic common share
    4,830,000 -8,580,000 3,460,000 2,670,000 4,420,000 1,390,000 3,140,000 1,670,000 4,460,000 3,530,000 2,320,000 3,080,000 4,210,000 4,980,000 5,650,000 5,520,000 6,810,000 7,650,000 7,060,000 5,390,000 5,070,000 -2,210,000 -3,100,000 7,840,000 3,260,000 2,870,000 2,510,000 3,010,000 3,740,000 2,640,000 1,920,000 1,700,000 1,850,000 1,610,000 2,000,000 1,520,000 2,030,000 1,890,000 2,070,000 1,990,000 1,470,000 1,890,000 1,890,000 1,810,000 1,410,000 2,030,000 160,000 2,740,000 830,000 1,780,000 2,000,000 2,240,000  
      diluted earnings per common share:
                                                         
      net income per diluted common share
    4,830,000 -8,580,000 3,450,000 2,670,000 4,410,000 1,380,000 3,130,000 1,670,000 4,450,000 3,520,000 2,310,000 3,070,000 4,200,000 4,960,000 5,620,000 5,500,000 6,780,000 7,620,000 7,030,000 5,380,000 5,060,000 -2,210,000 -3,100,000 7,810,000 3,240,000 2,860,000 2,500,000 2,990,000 3,710,000 2,620,000 1,900,000 1,690,000 1,840,000 1,590,000 1,980,000 1,500,000 2,000,000 1,860,000 2,040,000 1,960,000 1,450,000 1,860,000 1,870,000 1,790,000 1,410,000 2,010,000 160,000 2,720,000 850,000 1,770,000 1,970,000 2,210,000  
      interchange fees
      1,223,000,000 1,260,000,000 1,228,000,000 1,249,000,000 1,145,000,000 1,207,000,000 1,234,000,000 1,213,000,000 1,139,000,000 1,177,000,000 1,195,000,000 1,201,000,000 1,033,000,000 1,005,000,000 1,022,000,000 1,016,000,000 817,000,000 818,000,000 775,000,000 672,000,000 752,000,000 2,359,000,000 820,000,000 758,000,000 743,000,000 714,000,000 723,000,000 643,000,000 603,000,000 616,000,000 596,000,000 617,000,000 555,000,000 567,000,000 496,000,000 523,000,000 535,000,000 440,000,000 489,000,000 476,000,000 486,000,000 445,000,000 459,000,000 452,000,000 408,000,000 328,000,000 346,000,000 321,000,000 331,000,000 320,000,000  
      income tax provision
      325,000,000 366,000,000 441,000,000 54,000,000 302,000,000 226,000,000 432,000,000 297,000,000 203,000,000 312,000,000 493,000,000 533,000,000 542,000,000         954,000,000 387,000,000 309,000,000 -21,000,000 420,000,000 575,000,000 319,000,000 496,000,000 424,000,000 452,000,000 426,000,000 530,000,000 384,000,000 529,000,000 536,000,000 581,000,000 579,000,000 425,000,000 525,000,000 581,000,000 494,000,000 370,000,000 535,000,000 43,000,000 353,000,000 160,000,000 370,000,000 450,000,000 354,000,000  
      net securities gains
       -8,750,000 -35,000,000           -4,000,000 2,000,000  4,000,000  25,000,000   11,000,000 15,000,000 24,000,000 -20,000,000 -196,000,000 -1,000,000 8,000,000                        
      benefit for credit losses
               2,416,000,000 1,669,000,000 1,085,000,000 677,000,000 381,000,000 -342,000,000 -1,160,000,000 -823,000,000                                   
      issuance cost for redeemed preferred stock
                   -34,000,000 -12,000,000   -17,000,000   -22,000,000                               
      income from discontinued operations
                           10,000 20,000  -10,000  -20,000 10,000 -20,000  -10,000 20,000 -10,000 20,000 30,000 -80,000 -20,000 50,000 -40,000 -20,000 -200,000 -130,000 -10,000 -20,000 -170,000 -200,000 -10,000 -110,000 -70,000 -30,000  
      dividends declared and paid per common share
                              300,000 400,000 400,000 400,000                        
      total other-than-temporary impairment
                                   -1,000,000 -11,000,000 -7,000,000 -11,000,000 -12,000,000 -9,000,000 -10,000,000  -3,000,000 -3,000,000 -16,000,000 -12,000,000 -6,000,000          
      less: portion of other-than-temporary impairment recorded in aoci
                                   -1,000,000 3,000,000 4,000,000 6,000,000 5,000,000 -6,000,000 1,000,000 2,000,000 -2,000,000 2,000,000 5,000,000 8,000,000 -19,000,000          
      net other-than-temporary impairment recognized in earnings
                                   -2,000,000 -8,000,000 -3,000,000 -5,000,000 -7,000,000 -15,000,000 -9,000,000  -5,000,000 -1,000,000 -11,000,000 -4,000,000 -25,000,000          
      dividends paid per common share
                                  400,000 400,000 400,000 400,000 400,000 400,000 300,000 300,000 300,000 300,000 300,000 300,000 300,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000  
      bargain purchase gain
                                                   594,000,000      
      acquisition-related
                                            60,000,000 37,000,000 50,000,000 46,000,000          
      income from continuing operations
                                            1,485,000 1,910,000 2,090,000 1,940,000 1,420,000 2,050,000 330,000 2,940,000 840,000 1,890,000 2,070,000 2,270,000  
      loans held for investment, including past-due fees
                                                3,202,750,000 4,901,000,000 4,255,000,000 3,655,000,000 3,440,000,000 3,550,000,000 3,367,000,000 3,417,000,000  
      total other-than-temporary losses
                                                -6,750,000 -2,000,000 -21,000,000 -4,000,000 -48,000,000 -33,000,000 -27,000,000 -23,000,000  
      portion of other-than-temporary losses recorded in aoci
                                                -3,250,000 -11,000,000 8,000,000 -10,000,000      
      net other-than-temporary impairment losses recognized in earnings
                                                -12,000,000 -13,000,000 -13,000,000 -14,000,000    -3,000,000  
      supplies and equipment
                                                133,500,000 209,000,000 178,000,000 150,000,000 137,000,000 143,000,000 124,000,000 135,000,000  
      occupancy
                                                103,250,000 145,000,000 145,000,000 123,000,000 131,000,000 122,000,000 118,000,000 119,000,000  
      merger related
                                                66,750,000 48,000,000 133,000,000       
      benefit from loan and lease losses
                                                    861,000,000 622,000,000 343,000,000 534,000,000  
      net interest income after benefit from loan and lease losses
                                                    2,321,000,000 2,661,000,000 2,793,000,000 2,606,000,000  
      servicing and securitizations
                                                    9,000,000 12,000,000 12,000,000 11,000,000  
      less: non-credit component of other-than-temporary impairment losses recorded in aoci
                                                    17,000,000 27,000,000 21,000,000   
      net other-than-temporary losses recognized in earnings
                                                    -3,750,000 -6,000,000 -6,000,000   
      investment
                                                       316,000,000  
      less: non-credit component of other-than-temporary losses recorded in aoci
                                                       20,000,000  
    Balance Sheets:
    Quarterly
    Annual
      Unit: USD2025-09-30 2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 2021-09-30 2021-06-30 2021-03-31 2020-12-31 2020-09-30 2020-03-31 2019-06-30 2019-03-31 2018-09-30 2018-06-30 2018-03-31 2016-09-30 2016-06-30 2016-03-31 2015-09-30 2015-06-30 2015-03-31 2014-09-30 2014-06-30 2014-03-31 2013-09-30 2013-06-30 2013-03-31 2012-09-30 2012-06-30 2012-03-31 2011-12-31 2011-09-30 2011-06-30 2011-03-31 2010-12-31 
                                                     
        assets:
                                                     
        cash and cash equivalents:
                                                     
        cash and due from banks
      4,606,000,000 4,854,000,000 4,108,000,000 3,793,000,000 3,976,000,000 5,298,000,000 4,671,000,000 3,869,000,000 4,620,000,000 3,360,000,000 3,347,000,000 5,054,000,000 3,716,000,000 4,825,000,000 5,107,000,000 5,281,000,000 5,444,000,000 5,312,000,000 4,670,000,000 4,839,000,000 4,267,000,000 4,545,000,000 5,184,000,000 4,572,000,000 4,547,000,000 4,499,000,000 4,220,000,000 3,350,000,000 3,253,000,000 3,241,000,000 2,701,000,000 2,879,000,000 2,853,000,000 2,652,000,000 3,598,000,000 3,373,000,000 2,855,000,000 2,176,000,000 1,947,000,000 1,855,000,000 2,297,000,000 2,183,000,000  1,794,000,000 1,954,000,000 2,028,000,000 2,128,000,000 
        interest-bearing deposits and other short-term investments
      50,673,000,000 54,255,000,000 44,465,000,000  45,322,000,000 40,116,000,000 46,357,000,000  40,249,000,000 38,236,000,000 43,166,000,000  21,176,000,000 16,728,000,000 21,697,000,000  21,180,000,000 29,534,000,000 45,825,000,000  39,839,000,000 20,391,000,000 9,927,000,000 12,897,000,000 6,335,000,000 7,774,000,000 9,788,000,000                     
        total cash and cash equivalents
      55,279,000,000 59,109,000,000 48,573,000,000  49,298,000,000 45,414,000,000 51,028,000,000  44,869,000,000 41,596,000,000 46,513,000,000  24,892,000,000 21,553,000,000 26,804,000,000  26,624,000,000 34,846,000,000 50,495,000,000  44,106,000,000 24,936,000,000 15,111,000,000 17,469,000,000 10,882,000,000 12,273,000,000 14,008,000,000 9,094,000,000 7,149,000,000 5,235,000,000 6,837,000,000 7,156,000,000 8,891,000,000 6,148,000,000 6,732,000,000 6,182,000,000 5,718,000,000 4,653,000,000 6,746,000,000         
        restricted cash for securitization investors
      3,248,000,000 2,469,000,000 392,000,000  421,000,000 2,415,000,000 474,000,000  435,000,000 452,000,000 460,000,000  399,000,000 697,000,000 281,000,000  234,000,000 242,000,000 1,779,000,000  895,000,000 364,000,000 710,000,000 1,969,000,000 746,000,000 1,023,000,000 309,000,000 287,000,000 265,000,000 960,000,000 586,000,000 253,000,000 234,000,000 405,000,000 361,000,000 550,000,000 390,000,000 377,000,000 1,018,000,000 760,000,000 370,000,000 1,090,000,000  984,000,000 1,328,000,000 2,556,000,000  
        securities available for sale
      89,733,000,000 87,196,000,000 84,362,000,000  83,500,000,000 79,250,000,000 78,398,000,000  74,837,000,000 78,412,000,000 81,925,000,000  75,303,000,000 83,022,000,000 89,076,000,000  98,149,000,000 101,766,000,000 99,165,000,000  99,853,000,000 81,423,000,000 45,658,000,000 45,888,000,000 47,384,000,000 50,691,000,000 47,155,000,000                     
        loans held for investment:
                                                     
        unsecuritized loans held for investment
      389,808,000,000 384,413,000,000 295,939,000,000  292,061,000,000 289,124,000,000 285,577,000,000  284,953,000,000 280,933,000,000 280,093,000,000  277,576,000,000 271,339,000,000 257,505,000,000  238,475,000,000 226,130,000,000 219,182,000,000  217,878,000,000 231,318,000,000 211,556,000,000 208,591,000,000 204,796,000,000 201,222,000,000 213,313,000,000 206,763,000,000 202,778,000,000 195,705,000,000 179,748,000,000 175,407,000,000 170,040,000,000 165,021,000,000 161,224,000,000 156,072,000,000 152,332,000,000 151,231,000,000          
        loans held in consolidated trusts
      53,351,000,000 54,884,000,000 27,659,000,000  28,182,000,000 29,062,000,000 29,577,000,000  29,827,000,000 30,390,000,000 28,743,000,000  26,367,000,000 25,045,000,000 22,961,000,000  22,915,000,000 23,467,000,000 23,949,000,000  30,345,000,000 31,672,000,000 32,904,000,000 31,682,000,000 33,965,000,000 34,902,000,000 34,943,000,000 31,256,000,000 31,825,000,000 31,908,000,000                  
        total loans held for investment
      443,159,000,000 439,297,000,000 323,598,000,000  320,243,000,000 318,186,000,000 315,154,000,000  314,780,000,000 311,323,000,000 308,836,000,000  303,943,000,000 296,384,000,000 280,466,000,000  261,390,000,000 249,597,000,000 243,131,000,000  248,223,000,000 262,990,000,000 244,460,000,000 240,273,000,000 238,761,000,000 236,124,000,000 248,256,000,000 238,019,000,000 234,603,000,000 227,613,000,000 213,329,000,000 209,705,000,000 203,978,000,000 201,592,000,000 198,528,000,000 192,941,000,000 191,814,000,000 191,512,000,000 191,333,000,000 203,132,000,000 202,749,000,000 173,822,000,000  129,952,000,000 128,965,000,000 124,092,000,000 1,285,261,393,410,840,000 
        allowance for credit losses
      -23,103,000,000 -23,873,000,000 -15,899,000,000 -15,968,000,000 -16,534,000,000 -16,649,000,000 -15,380,000,000 -14,290,000,000 -14,955,000,000 -14,646,000,000 -14,318,000,000 -11,620,000,000 -12,209,000,000 -11,491,000,000 -11,308,000,000 -13,354,000,000 -11,573,000,000 -12,346,000,000 -14,017,000,000 -14,382,000,000 -16,129,000,000 -14,073,000,000                          
        net loans held for investment
      420,056,000,000 415,424,000,000 307,699,000,000  303,709,000,000 301,537,000,000 299,774,000,000  299,825,000,000 296,677,000,000 294,518,000,000  291,734,000,000 284,893,000,000 269,158,000,000  249,817,000,000 237,251,000,000 229,114,000,000  232,094,000,000 248,917,000,000 237,327,000,000 232,960,000,000 231,542,000,000 228,756,000,000 240,689,000,000 231,761,000,000 228,722,000,000 222,197,000,000 208,482,000,000 205,029,000,000 199,573,000,000 197,380,000,000 194,530,000,000 188,843,000,000 187,481,000,000 187,105,000,000 186,727,000,000 197,978,000,000 197,751,000,000 169,762,000,000  125,672,000,000 124,477,000,000 119,025,000,000  
        loans held for sale
      670,000,000 198,000,000 686,000,000  96,000,000 808,000,000 1,631,000,000  742,000,000 1,211,000,000 363,000,000  1,729,000,000 875,000,000 1,155,000,000  6,300,000,000 6,522,000,000 2,896,000,000  3,433,000,000 1,056,000,000                          
        premises and equipment
      5,576,000,000 5,687,000,000 4,579,000,000 4,409,000,000 4,440,000,000 4,396,000,000 4,366,000,000 4,373,000,000 4,378,000,000 4,359,000,000 4,365,000,000 4,265,000,000 4,265,000,000 4,238,000,000 4,238,000,000 4,257,000,000 4,204,000,000 4,227,000,000 4,277,000,000 4,334,000,000 4,333,000,000 4,336,000,000 4,243,000,000 4,205,000,000 4,149,000,000 4,095,000,000 4,055,000,000 3,561,000,000 3,556,000,000 3,542,000,000 3,629,000,000 3,602,000,000 3,684,000,000 3,752,000,000 3,764,000,000 3,807,000,000 3,792,000,000 3,766,000,000 3,736,000,000 3,519,000,000 3,556,000,000 3,062,000,000  2,785,000,000 2,754,000,000 2,739,000,000 2,718,000,000 
        interest receivable
      3,456,000,000 3,373,000,000 2,599,000,000  2,577,000,000 2,494,000,000 2,514,000,000  2,469,000,000 2,297,000,000 2,250,000,000  1,853,000,000 1,611,000,000 1,479,000,000  1,418,000,000 1,372,000,000 1,380,000,000  1,551,000,000 1,687,000,000 1,544,000,000 1,615,000,000 1,518,000,000 1,493,000,000 1,496,000,000 1,251,000,000 1,236,000,000 1,221,000,000 1,101,000,000 1,056,000,000 1,078,000,000 1,268,000,000 1,473,000,000 1,325,000,000 1,304,000,000 1,454,000,000 1,378,000,000 1,614,000,000 1,623,000,000 1,157,000,000  958,000,000 1,027,000,000 1,025,000,000  
        goodwill
      28,863,000,000 28,335,000,000 15,070,000,000  15,083,000,000 15,062,000,000 15,062,000,000  15,048,000,000 15,060,000,000 14,779,000,000  14,771,000,000 14,778,000,000 14,784,000,000  14,652,000,000 14,654,000,000 14,654,000,000  14,648,000,000 14,645,000,000 14,545,000,000 14,546,000,000 14,513,000,000 14,531,000,000 14,536,000,000 14,493,000,000 14,495,000,000 14,492,000,000 13,983,000,000 13,984,000,000 13,978,000,000 13,970,000,000 13,977,000,000 13,974,000,000 13,906,000,000 13,900,000,000 13,900,000,000 13,901,000,000 13,864,000,000 13,595,000,000  13,593,000,000 13,596,000,000 13,597,000,000  
        other intangible assets
      17,042,000,000 18,157,000,000                                              
        other assets
      29,957,000,000 30,904,000,000 29,644,000,000 34,736,000,000 27,309,000,000 28,642,000,000 28,473,000,000 32,617,000,000 28,832,000,000 27,736,000,000 26,487,000,000 36,193,000,000 29,286,000,000 28,621,000,000 27,220,000,000 39,001,000,000 23,979,000,000 22,540,000,000 21,415,000,000 38,034,000,000 20,970,000,000 19,514,000,000 17,177,000,000 17,131,000,000 16,142,000,000 16,183,000,000 16,036,000,000 17,090,000,000 17,394,000,000 16,276,000,000 15,374,000,000 15,560,000,000 14,893,000,000 15,005,000,000 14,970,000,000            26,752,000,000 
        assets of discontinued operations
      7,997,000,000 8,116,000,000                                              
        total assets
      661,877,000,000 658,968,000,000 493,604,000,000 480,451,000,000 486,433,000,000 480,018,000,000 481,720,000,000 467,807,000,000 471,435,000,000 467,800,000,000 471,660,000,000 440,538,000,000 444,232,000,000 440,288,000,000 434,195,000,000 424,521,000,000 425,377,000,000 423,420,000,000 425,175,000,000 411,187,000,000 421,883,000,000 396,878,000,000 373,619,000,000 373,191,000,000 362,909,000,000 363,989,000,000 362,857,000,000 345,061,000,000 339,117,000,000 330,346,000,000 313,700,000,000 310,510,000,000 306,224,000,000 300,202,000,000 298,317,000,000 290,500,000,000 289,888,000,000 296,542,000,000 300,163,000,000 301,989,000,000 296,572,000,000 294,481,000,000  200,148,000,000 199,753,000,000 199,300,000,000 200,114,000,000 
        liabilities:
                                                     
        interest payable
      826,000,000 888,000,000 646,000,000  705,000,000 668,000,000 762,000,000  685,000,000 637,000,000 621,000,000  433,000,000 333,000,000 261,000,000  241,000,000 301,000,000 288,000,000  332,000,000 359,000,000 437,000,000 382,000,000 391,000,000 450,000,000 353,000,000 237,000,000 301,000,000 217,000,000 198,000,000 262,000,000 195,000,000 249,000,000 309,000,000 259,000,000 276,000,000 324,000,000 310,000,000 368,000,000 462,000,000 384,000,000  401,000,000 469,000,000 411,000,000  
        deposits:
                                                     
        non-interest-bearing deposits
      27,649,000,000 27,879,000,000 26,500,000,000 26,871,000,000 26,378,000,000 27,005,000,000 27,617,000,000 29,817,000,000 28,794,000,000 29,312,000,000 31,186,000,000 36,343,000,000 34,391,000,000 37,004,000,000 37,781,000,000 34,897,000,000 36,804,000,000 34,994,000,000 34,003,000,000 27,556,000,000 29,633,000,000 24,547,000,000 23,374,000,000 24,908,000,000 24,839,000,000 25,620,000,000 26,176,000,000 25,565,000,000 25,424,000,000                   
        interest-bearing deposits
      441,136,000,000 440,231,000,000 340,964,000,000 324,297,000,000 327,253,000,000 324,437,000,000 323,352,000,000 313,737,000,000 317,217,000,000 314,393,000,000 318,641,000,000 277,208,000,000 282,802,000,000 270,881,000,000 275,648,000,000 2,715,009,560,350,000 269,134,000,000 271,314,000,000 276,325,000,000 26,327,921,650,820,000 276,092,000,000 245,142,000,000 231,161,000,000 230,199,000,000 222,356,000,000 222,605,000,000 224,671,000,000 200,416,000,000 195,635,000,000 196,597,000,000 187,848,000,000 183,657,000,000 185,208,000,000 178,876,000,000 180,970,000,000 184,214,000,000            
        total deposits
      468,785,000,000 468,110,000,000 367,464,000,000  353,631,000,000 351,442,000,000 350,969,000,000  346,011,000,000 343,705,000,000 349,827,000,000  317,193,000,000 307,885,000,000 313,429,000,000  305,938,000,000 306,308,000,000 310,328,000,000  305,725,000,000 269,689,000,000 254,535,000,000 255,107,000,000 247,195,000,000 248,225,000,000 250,847,000,000 225,981,000,000 221,059,000,000 221,779,000,000 212,903,000,000 208,780,000,000 210,440,000,000 204,264,000,000             10,474,314,651,400,000 
        securitized debt obligations
      13,642,000,000 14,658,000,000 11,716,000,000 16,507,000,000 15,881,000,000 17,291,000,000 17,661,000,000 17,675,000,000 17,417,000,000 17,861,000,000 17,813,000,000 15,603,000,000 15,926,000,000 17,466,000,000 13,740,000,000 123,361,190,960,000 12,635,000,000 10,561,000,000 12,071,000,000 155,332,321,490,000 13,566,000,000 17,141,000,000 16,959,000,000 19,273,000,000 18,649,000,000 19,649,000,000 18,665,000,000 18,411,000,000 16,130,000,000 14,913,000,000 15,656,000,000 13,785,000,000 12,717,000,000 10,508,000,000 10,010,000,000 9,783,000,000 9,544,000,000 10,831,000,000 11,046,000,000 12,686,000,000 13,608,000,000 15,474,000,000  17,120,000,000 19,860,000,000 24,506,000,000  
        other debt:
                                                     
        federal funds purchased and securities loaned or sold under agreements to repurchase
      616,000,000 742,000,000 573,000,000  520,000,000 715,000,000 568,000,000  522,000,000 649,000,000 542,000,000  528,000,000 440,000,000 594,000,000  825,000,000 845,000,000 842,000,000  702,000,000 399,000,000 359,000,000 335,000,000 384,000,000 553,000,000 656,000,000 1,079,000,000 999,000,000 917,000,000 1,021,000,000 1,888,000,000 933,000,000 2,330,000,000 2,030,000,000 1,544,000,000 1,686,000,000 1,766,000,000 855,000,000 967,000,000 1,101,000,000 770,000,000  1,441,000,000 2,575,000,000 1,970,000,000  
        senior and subordinated notes
      36,662,000,000 36,706,000,000 29,459,000,000 31,529,000,000 32,911,000,000 29,925,000,000 32,108,000,000 31,109,000,000 31,283,000,000 31,627,000,000 30,398,000,000 29,286,000,000 30,615,000,000 30,489,000,000 26,976,000,000 255,304,881,910,000 23,983,000,000 24,878,000,000 25,467,000,000 296,216,792,290,000 28,448,000,000 32,049,000,000 31,822,000,000 30,645,000,000 31,291,000,000 32,920,000,000 31,051,000,000 24,001,000,000 21,872,000,000 21,736,000,000 21,773,000,000 19,987,000,000 20,559,000,000 18,534,000,000 16,628,000,000 14,891,000,000 12,395,000,000 12,406,000,000 13,255,000,000 11,756,000,000 12,079,000,000 11,948,000,000  11,051,000,000 8,664,000,000 8,545,000,000 85,712,763,220,000 
        other borrowings
      562,000,000 560,000,000 25,000,000  24,000,000 25,000,000 24,000,000  25,000,000 121,000,000 24,000,000  7,538,000,000 10,543,000,000 4,048,000,000  58,000,000 59,000,000 70,000,000  79,000,000 6,092,000,000 93,000,000 105,000,000 1,881,000,000 188,000,000 321,000,000 16,329,000,000 20,180,000,000 12,931,000,000 4,328,000,000 10,106,000,000 6,820,000,000 10,871,000,000 10,446,000,000 3,900,000,000 8,220,000,000 11,228,000,000 12,336,000,000 12,968,000,000 9,086,000,000 4,693,000,000  4,703,000,000 6,636,000,000 4,776,000,000  
        total other debt
      37,840,000,000 38,008,000,000 30,057,000,000  33,455,000,000 30,665,000,000 32,700,000,000  31,830,000,000 32,397,000,000 30,964,000,000  38,681,000,000 41,472,000,000 31,618,000,000  24,866,000,000 25,782,000,000 26,379,000,000  29,229,000,000 38,540,000,000 32,274,000,000 31,085,000,000 33,556,000,000 33,661,000,000 32,028,000,000 41,409,000,000 43,051,000,000 35,584,000,000 27,122,000,000 31,981,000,000 28,312,000,000 31,735,000,000 29,104,000,000 20,335,000,000 22,301,000,000 25,400,000,000 26,446,000,000 25,691,000,000 22,266,000,000 17,411,000,000  17,195,000,000 17,875,000,000 15,291,000,000  
        other liabilities
      26,941,000,000 26,316,000,000 20,179,000,000 19,024,000,000 19,836,000,000 21,971,000,000 21,827,000,000 17,880,000,000 21,824,000,000 18,641,000,000 17,782,000,000 19,173,000,000 21,138,000,000 19,722,000,000 18,802,000,000 15,441,000,000 18,153,000,000 15,844,000,000 14,921,000,000 14,115,000,000 14,607,000,000 14,319,000,000 13,647,000,000 13,863,000,000 12,480,000,000 12,078,000,000 11,761,000,000 10,810,000,000 10,468,000,000 10,146,000,000 10,136,000,000 9,043,000,000 8,830,000,000 9,428,000,000 9,189,000,000 8,998,000,000 9,183,000,000 9,081,000,000 8,655,000,000 10,317,000,000 9,113,000,000 7,734,000,000  7,736,000,000 6,751,000,000 6,096,000,000 6,105,000,000 
        liabilities of discontinued operations
      30,000,000 32,000,000                                              
        total liabilities
      548,064,000,000 548,012,000,000 430,062,000,000 420,652,000,000 423,508,000,000 422,037,000,000 423,919,000,000 412,612,000,000 417,767,000,000 413,241,000,000 417,007,000,000 385,413,000,000 393,371,000,000 386,878,000,000 377,850,000,000 361,965,000,000 361,833,000,000 358,796,000,000 363,987,000,000 352,986,000,000 363,459,000,000 340,048,000,000 317,852,000,000 319,710,000,000 312,271,000,000 314,063,000,000 313,654,000,000 296,848,000,000 291,009,000,000 282,639,000,000 266,015,000,000 263,851,000,000 260,494,000,000 256,184,000,000 254,502,000,000 247,699,000,000 248,138,000,000 255,501,000,000 258,867,000,000 262,317,000,000 259,380,000,000 257,531,000,000  170,770,000,000 171,072,000,000 171,750,000,000 175,173,000,000 
        commitments, contingencies and guarantees
                                                     
        stockholders’ equity:
                                                     
        preferred stock
                                                     
        common stock
      7,000,000 7,000,000 7,000,000  7,000,000 7,000,000 7,000,000  7,000,000 7,000,000 7,000,000  7,000,000 7,000,000 7,000,000  7,000,000 7,000,000 7,000,000  7,000,000 7,000,000 7,000,000 7,000,000 7,000,000 7,000,000 7,000,000 7,000,000 7,000,000 7,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000  5,000,000 5,000,000 5,000,000  
        additional paid-in capital
      63,725,000,000 63,465,000,000 36,693,000,000  36,216,000,000 36,012,000,000 35,808,000,000  35,334,000,000 35,163,000,000 34,952,000,000  34,579,000,000 34,425,000,000 34,286,000,000  35,051,000,000 35,472,000,000 33,671,000,000  33,793,000,000 33,450,000,000 32,262,000,000 32,160,000,000 31,978,000,000 31,868,000,000 31,779,000,000 30,439,000,000 29,786,000,000 29,709,000,000 29,594,000,000 29,063,000,000 27,939,000,000 27,272,000,000 27,210,000,000 26,605,000,000 26,426,000,000 26,339,000,000 26,256,000,000         
        retained earnings
      63,624,000,000 60,892,000,000 65,616,000,000  63,698,000,000 62,211,000,000 61,905,000,000  60,529,000,000 59,028,000,000 57,898,000,000  56,240,000,000 54,836,000,000 53,099,000,000  48,944,000,000 46,461,000,000 43,167,000,000  37,653,000,000 36,552,000,000 38,386,000,000 37,030,000,000 34,883,000,000 33,626,000,000 31,996,000,000 29,245,000,000 28,479,000,000 27,808,000,000 26,407,000,000 25,540,000,000 24,925,000,000 23,162,000,000 22,270,000,000 21,259,000,000 19,731,000,000 18,804,000,000 17,876,000,000 16,054,000,000 14,905,000,000 14,841,000,000  13,091,000,000 12,287,000,000 11,399,000,000  
        accumulated other comprehensive loss
      -5,917,000,000 -6,819,000,000 -7,529,000,000  -6,287,000,000 -9,701,000,000 -9,534,000,000  -12,224,000,000 -9,818,000,000 -8,540,000,000             -660,000,000 -1,877,000,000 -1,793,000,000 -1,599,000,000   -41,000,000 -142,000,000 -397,000,000 -212,000,000               
        treasury stock
      -7,626,000,000 -6,589,000,000 -31,245,000,000  -30,709,000,000 -30,548,000,000 -30,385,000,000  -29,978,000,000 -29,821,000,000 -29,664,000,000  -29,261,000,000 -28,942,000,000 -26,954,000,000  -21,818,000,000 -19,108,000,000 -17,440,000,000  -16,862,000,000 -16,858,000,000 -15,058,000,000 -15,056,000,000 -14,353,000,000 -13,782,000,000 -12,980,000,000 -11,599,000,000 -10,405,000,000 -9,776,000,000 -8,180,000,000 -7,553,000,000 -6,928,000,000 -5,863,000,000 -5,300,000,000             
        total stockholders’ equity
      113,813,000,000 110,956,000,000 63,542,000,000  62,925,000,000 57,981,000,000 57,801,000,000  53,668,000,000 54,559,000,000 54,653,000,000  50,861,000,000 53,410,000,000 56,345,000,000  63,544,000,000 64,624,000,000 61,188,000,000  58,424,000,000 56,830,000,000 55,767,000,000 53,481,000,000 50,638,000,000 49,926,000,000 49,203,000,000 48,213,000,000 48,108,000,000 47,707,000,000 47,685,000,000 46,659,000,000 45,730,000,000 44,018,000,000 43,815,000,000 42,801,000,000 41,750,000,000 41,041,000,000 41,296,000,000 39,672,000,000 37,192,000,000 36,950,000,000 29,666,000,000 29,378,000,000 28,681,000,000 27,550,000,000  
        total liabilities and stockholders’ equity
      661,877,000,000 658,968,000,000 493,604,000,000 480,451,000,000 486,433,000,000 480,018,000,000 481,720,000,000 467,807,000,000 471,435,000,000 467,800,000,000 471,660,000,000 440,538,000,000 444,232,000,000 440,288,000,000 434,195,000,000 424,521,000,000 425,377,000,000 423,420,000,000 425,175,000,000 411,187,000,000 421,883,000,000 396,878,000,000 373,619,000,000 373,191,000,000 362,909,000,000 363,989,000,000 362,857,000,000 345,061,000,000 339,117,000,000 330,346,000,000 313,700,000,000 310,510,000,000 306,224,000,000 300,202,000,000 298,317,000,000 290,500,000,000 289,888,000,000 296,542,000,000 300,163,000,000 301,989,000,000 296,572,000,000 294,481,000,000  200,148,000,000 199,753,000,000 199,300,000,000 200,114,000,000 
        interest-earning assets:
                                                     
        loans:
                                                     
        credit card
         153,115,000,000    141,675,000,000    121,055,000,000    1,060,161,547,414,600,000    1,106,341,557,514,080,100                            
        consumer banking
         75,974,000,000    77,514,000,000    80,511,000,000    7,387,458,047,860,000    6,629,955,518,370,000                            
        commercial banking
         89,007,000,000    92,984,000,000    92,273,000,000    7,743,821,192,740,000    7,796,824,383,130,000                            
        other
                                         14,689,000,000 15,709,000,000 16,437,000,000 16,280,000,000 16,597,000,000 16,997,000,000 13,626,000,000 -2,000,000 10,985,000,000 10,268,000,000 10,592,000,000  
        total loans, including loans held for sale
         318,096,000,000    312,173,000,000    293,839,000,000    257,328,242,639,429,980    254,901,240,749,440,000                            
        investment securities
         90,250,000,000    89,105,000,000    90,608,000,000    9,839,414,461,470,000    8,722,218,772,150,000                           3,948,913,423,400,000 
        cash equivalents and other interest-earning assets
         45,135,000,000    39,960,000,000    22,199,000,000    33,614,600,180,000    36,239,820,230,000                            
        total interest-earning assets
         453,481,000,000    441,238,000,000    406,646,000,000    389,336,257,696,619,970    378,362,260,336,880,000                           175,730,153,538,740,000 
        liabilities and stockholders’ equity:
                                                     
        interest-bearing liabilities:
                                                     
        other borrowings and interest-bearing liabilities
         2,424,000,000                                            
        total interest-bearing liabilities
         374,757,000,000    364,915,000,000    329,897,000,000    31,162,715,980,510,000    31,131,531,201,000,000                           15,435,328,961,880,000 
        stockholders’ equity
         59,799,000,000    55,195,000,000    55,125,000,000    62,556,000,000    58,201,000,000                           24,941,000,000 
        net interest income/spread
         31,208,000,000    29,241,000,000    27,114,000,000    241,716,110,000    229,135,880,000                           124,576,860,000 
        impact of non-interest-bearing funding
         680,000    600,000    240,000    100,000    180,000                            
        net interest margin
         6,880,000    6,630,000    6,670,000    6,210,000    6,060,000                           7,090,000 
        other borrowings and liabilities
             2,394,000,000    7,800,000,000    2,261,351,570,000    2,882,441,550,000                            
        accumulated other comprehensive income
                  -10,704,000,000 -6,916,000,000 -4,093,000,000  1,360,000,000 1,792,000,000 1,783,000,000  3,833,000,000 3,679,000,000 170,000,000     121,000,000 241,000,000     -559,000,000 -371,000,000  -839,000,000 -792,000,000 473,000,000 781,000,000 350,000,000 253,000,000  291,000,000 442,000,000 245,000,000  
        investment securities:
                                                     
        securities held to maturity
                            35,475,000,000 36,503,000,000 34,631,000,000 33,464,000,000 23,075,000,000                     
        total investment securities
                            81,133,000,000 82,391,000,000 82,015,000,000 84,155,000,000 70,230,000,000                     
        allowance for loan and lease losses
                            -7,133,000,000 -7,313,000,000 -7,219,000,000 -7,368,000,000 -7,567,000,000 -6,258,000,000 -5,881,000,000 -5,416,000,000 -4,847,000,000 -4,676,000,000 -4,405,000,000 -4,212,000,000 -3,998,000,000            -7,257,000,000 
        loans held for sale, at lower of cost or fair value
                            1,829,000,000 905,000,000 1,402,000,000 1,480,000,000 1,498,000,000 994,000,000 1,220,000,000 1,251,000,000 566,000,000 1,066,000,000 1,331,000,000 427,000,000 709,000,000 259,000,000 180,000,000 6,248,000,000 6,410,000,000         
        interest-bearing deposits with banks
                                 5,744,000,000 3,840,000,000 1,909,000,000 3,952,000,000 4,275,000,000 6,038,000,000 3,212,000,000 2,954,000,000 2,641,000,000 2,481,000,000 2,279,000,000 4,563,000,000 3,860,000,000 3,352,000,000 28,165,000,000  3,238,000,000 4,037,000,000 5,397,000,000  
        securities available for sale, at fair value
                                 41,511,000,000 39,960,000,000 40,092,000,000 39,431,000,000 39,136,000,000 39,321,000,000 39,665,000,000 41,113,000,000 40,721,000,000 43,132,000,000 62,602,000,000 63,968,000,000 61,464,000,000 55,289,000,000 60,810,000,000  38,400,000,000 39,474,000,000 41,566,000,000  
        securities held to maturity, at carrying value
                                 25,019,000,000 25,120,000,000 25,080,000,000 23,711,000,000 23,668,000,000 23,241,000,000 22,182,000,000 20,688,000,000 20,150,000,000 18,276,000,000           
        federal funds sold and securities purchased under agreements to resell
                                  56,000,000 85,000,000 184,000,000 2,000,000  284,000,000 180,000,000 168,000,000 382,000,000 198,000,000 236,000,000 254,000,000 330,000,000 308,000,000  1,326,000,000 652,000,000 546,000,000  
        non-interest bearing deposits
                                   25,182,000,000 25,055,000,000 25,123,000,000 25,232,000,000 25,388,000,000 24,920,000,000 24,110,000,000 22,281,000,000 22,097,000,000 21,317,000,000 20,767,000,000 20,072,000,000 19,274,000,000  17,541,000,000 16,839,000,000 16,349,000,000 14,267,000,000 
        restricted loans for securitization investors
                                    33,581,000,000 34,298,000,000 33,938,000,000 36,571,000,000 37,304,000,000 36,869,000,000 39,482,000,000 40,281,000,000 40,612,000,000 43,913,000,000 44,069,000,000 44,895,000,000  46,942,000,000 47,380,000,000 48,908,000,000  
        customer deposits:
                                                     
        total customer deposits
                                        205,890,000,000 208,324,000,000 206,834,000,000 209,865,000,000 212,410,000,000 213,255,000,000 213,931,000,000 216,528,000,000  128,318,000,000 126,117,000,000 125,446,000,000  
        less: allowance for loan and lease losses
                                         -4,098,000,000 -4,333,000,000 -4,407,000,000 -4,606,000,000 -5,154,000,000 -4,998,000,000 -4,060,000,000  -4,280,000,000 -4,488,000,000 -5,067,000,000  
        preferred stock, par value .01 per share; 50,000,000 shares authorized; 875,000 shares issued and outstanding as of march 31, 2014 and december 31, 2013
                                                     
        accumulated other comprehensive losses
                                         -710,000,000            
        less: treasury stock, at cost; par value .01 per share; 65,042,260 and 64,476,425 shares as of march 31, 2014 and december 31, 2013, respectively
                                         -4,359,000,000            
        interest bearing deposits
                                          184,553,000,000 187,768,000,000 191,093,000,000 192,488,000,000 193,859,000,000 197,254,000,000  110,777,000,000 109,278,000,000 109,097,000,000  
        preferred stock, par value .01 per share; 50,000,000 shares authorized; 875,000 shares issued and outstanding as of september 30, 2013 and december 31, 2012
                                                     
        less: treasury stock, at cost; par value .01 per share; 53,877,453 and 49,599,452 shares as of september 30, 2013 and december 31, 2012, respectively
                                          -3,574,000,000           
        preferred stock, par value .01 per share; 50,000,000 shares authorized; 875,000 shares issued and outstanding as of june 30, 2013 and december 31, 2012
                                                     
        less: treasury stock, at cost; par value .01 per share; 50,114,282 and 49,599,452 shares as of june 30, 2013 and december 31, 2012, respectively
                                           -3,316,000,000          
        unsecuritized loans held for investment, at amortized cost
                                            150,721,000,000 159,219,000,000 158,680,000,000 128,927,000,000  83,010,000,000 81,585,000,000 75,184,000,000  
        preferred stock, par value .01 per share; 50,000,000 shares authorized; 875,000 shares issued and outstanding as of march 31, 2013 and december 31, 2012
                                                     
        less: treasury stock, at cost; par value .01 per share; 50,098,318 and 49,599,452 shares as of march 31, 2013 and december 31, 2012, respectively
                                            -3,315,000,000         
        cash and cash equivalents
                                             5,969,000,000 5,979,000,000 30,656,000,000  6,358,000,000 6,643,000,000 7,971,000,000  
        loans held for sale, at lower-of-cost-or-fair value
                                             187,000,000 1,047,000,000 627,000,000  312,000,000 80,000,000 117,000,000  
        preferred stock, par value .01 per share; 50,000,000 shares authorized; 875,000 shares and zero shares issued and outstanding as of september 30, 2012 and december 31, 2011, respectively
                                             853,000,000        
        paid-in capital
                                             25,265,000,000 25,217,000,000 25,136,000,000  19,234,000,000 19,188,000,000 19,141,000,000  
        less: treasury stock, at cost; 49,585,851 and 48,647,091 shares as of september 30, 2012 and december 31, 2011, respectively
                                             -3,287,000,000        
        accounts receivable from securitizations
                                              96,000,000 96,000,000  101,000,000 106,000,000 112,000,000  
        preferred stock, par value .01 per share; authorized 50,000,000 shares; zero shares issued or outstanding as of june 30, 2012 and december 31, 2011
                                                     
        less: treasury stock, at cost; 49,571,662 and 48,647,091 shares as of june 30, 2012 and december 31, 2011, respectively
                                              -3,286,000,000       
        preferred stock, par value .01 per share; authorized 50,000,000 shares; zero shares issued or outstanding as of march 31, 2012 and december 31, 2011
                                                     
        less: treasury stock, at cost; 49,576,117 and 48,647,091 shares as of march 31, 2012 and december 31, 2011, respectively
                                               -3,286,000,000      
        less: net unrealized gains recorded in aoci
                                                -289,000,000     
        net incomees on cash flow hedges recorded in aoci
                                                71,000,000     
        disallowed goodwill and other intangible assets
                                                -13,855,000,000     
        disallowed deferred tax assets
                                                -534,000,000     
        tier 1 common equity
                                                15,057,000,000     
        plus: tier 1 restricted core capital items
                                                3,635,000,000     
        tier 1 risk-based capital
                                                18,692,000,000     
        plus: long-term debt qualifying as tier 2 capital
                                                2,438,000,000     
        qualifying allowance for loan and lease losses
                                                1,979,000,000     
        other tier 2 components
                                                23,000,000     
        tier 2 risk-based capital
                                                4,440,000,000     
        total risk-based capital
                                                23,132,000,000     
        risk-weighted assets
                                                155,657,000,000     
        calculated under capital standards and regulations based on the international capital framework commonly known as basel i.
                                                     
        preferred stock, par value .01 per share; authorized 50,000,000 shares; zero shares issued or outstanding as of september 30, 2011 and december 31, 2010
                                                     
        less: treasury stock, at cost; 48,622,469 and 47,787,697 shares as of september 30, 2011 and december 31, 2010, respectively
                                                 -3,243,000,000    
        preferred stock, par value .01 per share; authorized 50,000,000 shares; zero shares issued or outstanding as of june 30, 2011 and december 31, 2010
                                                     
        less: treasury stock, at cost; 48,582,348 and 47,787,697 shares as of june 30, 2011 and december 31, 2010, respectively
                                                  -3,241,000,000   
        less: treasury stock, at cost; 48,567,602 and 47,787,697 shares as of march 31, 2011 and december 31, 2010, respectively
                                                   -3,240,000,000  
        consumer loans:
                                                     
        domestic
                                                    914,511,144,412,510,000 
        international
                                                    7,499,121,216,160,000 
        total consumer loans
                                                    989,501,265,612,790,000 
        commercial loans
                                                    2,957,612,784,320,000 
        other interest-earning assets:
                                                     
        total other
                                                    7,715,771,000,000 
        total assets from discontinued operations
                                                    43,000,000 
        liabilities and equity:
                                                     
        securitized debt:
                                                     
        total securitized debt
                                                    341,858,092,370,000 
        other borrowings:
                                                     
        total other borrowings
                                                    68,543,465,050,000 
        total liabilities from discontinued operations
                                                    448,000,000 
        interest income to average earning assets
                                                    8,740,000 
        interest expense to average earning assets
                                                    1,650,000 
      Cashflow Statements:
      Quarterly
      Annual
        Unit: USD2025-09-30 2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 2021-09-30 2021-06-30 2021-03-31 2020-12-31 2020-03-31 2019-06-30 2019-03-31 2018-09-30 2016-09-30 2016-06-30 2016-03-31 2015-09-30 2015-06-30 2015-03-31 2014-09-30 2014-06-30 2014-03-31 2013-09-30 2013-06-30 2013-03-31 2012-09-30 2012-06-30 2012-03-31 2011-12-31 2011-09-30 2011-06-30 2011-03-31 
                                                   
          operating activities:
                                                   
          income from continuing operations, net of tax
        3,193,000,000 -4,263,000,000 1,404,000,000 1,093,000,000 1,777,000,000 597,000,000 1,280,000,000 706,000,000 1,790,000,000 1,431,000,000 960,000,000 1,232,000,000 1,694,000,000 2,031,000,000 2,403,000,000 2,426,000,000 3,104,000,000 3,537,000,000 3,327,000,000 2,568,000,000 -1,340,000,000 1,616,000,000 1,410,000,000 1,501,000,000 1,016,000,000 943,000,000 1,018,000,000 1,118,000,000 852,000,000 1,134,000,000 1,125,000,000 1,204,000,000 1,124,000,000 1,130,000,000 1,236,000,000 1,144,000,000 1,188,000,000 193,000,000 1,505,000,000 411,000,000 865,000,000 945,000,000 1,032,000,000 
          income from discontinued operations, net of tax
        -1,000,000               -1,000,000 -1,000,000 -2,000,000 -2,000,000  9,000,000 2,000,000 1,000,000 -11,000,000 -1,000,000 -5,000,000 -4,000,000 11,000,000 19,000,000 -44,000,000 -10,000,000 30,000,000 -13,000,000 -119,000,000 -78,000,000 -10,000,000 -100,000,000 -102,000,000 -4,000,000 -52,000,000 -34,000,000 -16,000,000 
          net income
        3,192,000,000 -4,277,000,000 1,404,000,000 1,096,000,000 1,777,000,000 597,000,000 1,280,000,000 706,000,000 1,790,000,000 1,431,000,000 960,000,000 1,232,000,000 1,694,000,000 2,031,000,000 2,403,000,000 2,425,000,000 3,104,000,000 3,536,000,000 3,325,000,000 2,566,000,000 -1,340,000,000 1,625,000,000 1,412,000,000 1,502,000,000 1,005,000,000 942,000,000 1,013,000,000 1,114,000,000 863,000,000 1,153,000,000 1,081,000,000 1,194,000,000 1,154,000,000 1,117,000,000 1,117,000,000 1,066,000,000 1,178,000,000 93,000,000 1,403,000,000 407,000,000 813,000,000 911,000,000 1,016,000,000 
          adjustments to reconcile net income to net cash from operating activities:
                                                   
          benefit from credit losses
        2,714,000,000 11,430,000,000 2,369,000,000 2,642,000,000 2,482,000,000 3,909,000,000 2,683,000,000  2,284,000,000 2,490,000,000 2,795,000,000         264,000,000 5,423,000,000 1,342,000,000 1,693,000,000 1,268,000,000 1,588,000,000 1,592,000,000 1,527,000,000 1,092,000,000 1,129,000,000 935,000,000 993,000,000 704,000,000 735,000,000 849,000,000 762,000,000 885,000,000 1,014,000,000 1,677,000,000 573,000,000     
          depreciation and amortization
        1,832,000,000 1,011,000,000 812,000,000 814,000,000 806,000,000 811,000,000 806,000,000 798,000,000 852,000,000 325,000,000 1,251,000,000 843,000,000 744,000,000 784,000,000 839,000,000 853,000,000 914,000,000 859,000,000 855,000,000 800,000,000 893,000,000 881,000,000 704,000,000 589,000,000 612,000,000 616,000,000 591,000,000 546,000,000 529,000,000 483,000,000 515,000,000 503,000,000 514,000,000 495,000,000 811,000,000 341,000,000 565,000,000 458,000,000 234,000,000 176,000,000 125,000,000 132,000,000 167,000,000 
          deferred tax benefit
        858,000,000        -113,000,000                                   
          net securities losses
                  3,000,000 7,000,000 -1,000,000 4,000,000 -2,000,000 -4,000,000                         
          gain on sales of loans
        4,000,000 1,000,000 -3,000,000   14,000,000 13,000,000 5,000,000 4,000,000 2,000,000 -5,000,000 -3,000,000 -12,000,000 5,000,000 -186,000,000 9,000,000 -3,000,000 -5,000,000 9,000,000 -4,000,000 -51,000,000 -6,000,000 -106,000,000                    
          stock-based compensation expense
        174,000,000 225,000,000 177,000,000 144,000,000 127,000,000 105,000,000 193,000,000 141,000,000 95,000,000 123,000,000 154,000,000 76,000,000 66,000,000 65,000,000 107,000,000 61,000,000 64,000,000 87,000,000 119,000,000 75,000,000 24,000,000 57,000,000 72,000,000 45,000,000                    
          other fair value adjustments
                                                   
          loans held for sale:
                                                   
          originations and purchases
        -1,390,000,000 -1,089,000,000 -1,208,000,000 -1,085,000,000 -535,000,000 -591,000,000 -1,477,000,000 -612,000,000 -651,000,000 -2,102,000,000 -1,237,000,000 -1,928,000,000 -2,854,000,000 -2,117,000,000 -1,923,000,000 -2,130,000,000 -3,778,000,000 -1,319,000,000 -1,914,000,000 -3,316,000,000 -2,258,000,000 -3,494,000,000 -1,877,000,000 -2,447,000,000 -2,858,000,000 -1,653,000,000 -1,611,000,000 -1,296,000,000 -1,868,000,000 -1,916,000,000 -1,435,000,000 -1,225,000,000 -695,000,000           
          proceeds from sales and paydowns
        870,000,000 1,670,000,000 724,000,000 983,000,000 890,000,000 1,387,000,000 610,000,000 585,000,000 872,000,000 1,911,000,000 1,064,000,000 3,437,000,000 1,888,000,000 2,318,000,000 2,036,000,000 2,896,000,000 2,520,000,000 2,056,000,000 1,651,000,000 4,023,000,000 1,507,000,000 2,402,000,000 2,467,000,000 2,133,000,000 2,755,000,000 1,560,000,000 1,573,000,000 1,708,000,000 2,328,000,000 1,234,000,000 1,722,000,000 782,000,000 667,000,000 6,478,000,000 519,000,000 803,000,000        
          changes in operating assets and liabilities:
                                                   
          changes in interest receivable
        -83,000,000 152,000,000 -67,000,000 45,000,000 -83,000,000 20,000,000 -36,000,000 -9,000,000 -172,000,000 -47,000,000 -131,000,000 -251,000,000 -239,000,000 -132,000,000 -19,000,000 -42,000,000 -40,000,000 8,000,000 91,000,000 80,000,000 71,000,000 71,000,000 -1,000,000 -25,000,000 -15,000,000 -15,000,000 -33,000,000                 
          changes in other assets
        77,000,000 -708,000,000 -9,000,000 -1,339,000,000 1,357,000,000 226,000,000 -670,000,000 1,199,000,000 -428,000,000 -453,000,000 398,000,000 2,925,000,000 -320,000,000 -862,000,000 -4,716,000,000 719,000,000 -1,650,000,000 -1,613,000,000 -1,570,000,000 -73,000,000 1,325,000,000 352,000,000 899,000,000 -8,000,000 -193,000,000 -1,136,000,000 801,000,000                 
          changes in interest payable
        -62,000,000 -105,000,000 -20,000,000 -39,000,000 37,000,000 -94,000,000 113,000,000 -36,000,000 48,000,000 16,000,000 94,000,000 94,000,000 100,000,000 72,000,000 -20,000,000 40,000,000 -60,000,000 13,000,000 -64,000,000 20,000,000 -80,000,000 55,000,000 -76,000,000 -59,000,000 -64,000,000 84,000,000 -82,000,000                 
          changes in other liabilities
        821,000,000 360,000,000 178,000,000 -487,000,000 -293,000,000 328,000,000 -652,000,000 1,545,000,000 2,546,000,000 -49,000,000 -2,196,000,000 -301,000,000 398,000,000 -107,000,000 521,000,000 -617,000,000 1,254,000,000 1,392,000,000 -435,000,000 427,000,000 595,000,000 1,077,000,000 -443,000,000 260,000,000 412,000,000 451,000,000 303,000,000                 
          net change from discontinued operations
        116,000,000           -2,000,000   -3,000,000 -2,000,000 -1,000,000 2,000,000 1,000,000                       
          net cash from operating activities
        9,154,000,000 6,066,000,000 4,667,000,000 2,448,000,000 6,458,000,000 6,243,000,000 3,010,000,000 7,100,000,000 7,129,000,000 3,354,000,000 2,992,000,000 8,157,000,000 2,777,000,000 2,954,000,000 -79,000,000 4,662,000,000 1,954,000,000 4,058,000,000 1,636,000,000 4,627,000,000 5,409,000,000 4,226,000,000 4,881,000,000 3,351,000,000 3,293,000,000 2,466,000,000 4,102,000,000 4,657,000,000 2,355,000,000 1,993,000,000 2,781,000,000 1,761,000,000 3,159,000,000 9,632,000,000 2,838,000,000 2,794,000,000 4,981,000,000 1,686,000,000 1,466,000,000 1,539,000,000 1,555,000,000 2,492,000,000 1,869,000,000 
          capital expenditures
          free cash flows
        9,154,000,000 6,066,000,000 4,667,000,000 2,448,000,000 6,458,000,000 6,243,000,000 3,010,000,000 7,100,000,000 7,129,000,000 3,354,000,000 2,992,000,000 8,157,000,000 2,777,000,000 2,954,000,000 -79,000,000 4,662,000,000 1,954,000,000 4,058,000,000 1,636,000,000 4,627,000,000 5,409,000,000 4,226,000,000 4,881,000,000 3,351,000,000 3,293,000,000 2,466,000,000 4,102,000,000 4,657,000,000 2,355,000,000 1,993,000,000 2,781,000,000 1,761,000,000 3,159,000,000 9,632,000,000 2,838,000,000 2,794,000,000 4,981,000,000 1,686,000,000 1,466,000,000 1,539,000,000 1,555,000,000 2,492,000,000 1,869,000,000 
          investing activities:
                                                   
          securities available for sale:
                                                   
          purchases
        -5,958,000,000 -3,788,000,000 -2,839,000,000 -5,506,000,000 -4,818,000,000 -4,127,000,000 -2,732,000,000 -3,112,000,000 -1,387,000,000 -104,000,000 -5,843,000,000 -3,236,000,000 -3,916,000,000 -3,870,000,000 -3,828,000,000 -5,933,000,000 -3,766,000,000 -10,304,000,000 -7,881,000,000 -7,837,000,000 -3,927,000,000 -2,795,000,000 -2,879,000,000 -1,676,000,000 -4,462,000,000 -2,295,000,000 -4,592,000,000 -3,233,000,000 -3,152,000,000 -2,883,000,000              
          proceeds from paydowns and maturities
        4,377,000,000 5,837,000,000 3,073,000,000 3,117,000,000 3,385,000,000 2,950,000,000 2,397,000,000 2,178,000,000 2,381,000,000 2,292,000,000 1,990,000,000 2,169,000,000 6,776,000,000 5,231,000,000 4,898,000,000 6,174,000,000 6,653,000,000 7,127,000,000 7,015,000,000 6,731,000,000 3,822,000,000 1,836,000,000 1,526,000,000 2,076,000,000 2,036,000,000 1,835,000,000 1,902,000,000 2,104,000,000 2,072,000,000 1,891,000,000              
          proceeds from sales
                 330,000,000 1,770,000,000 470,000,000 1,041,000,000 1,140,000,000 595,000,000 144,000,000 909,000,000 3,074,000,000 2,454,000,000 829,000,000 776,000,000 1,923,000,000 898,000,000 971,000,000 1,342,000,000       749,000,000 546,000,000 450,000,000 405,000,000 347,000,000 199,000,000 135,000,000 
          proceeds from sales of securities related to the transaction
                                                  
          loans:
                                                   
          net changes in loans originated as held for investment
        -9,051,000,000 -12,119,000,000 321,000,000 -11,447,000,000 -5,301,000,000 -6,589,000,000 1,906,000,000 -8,995,000,000 -6,078,000,000 -6,145,000,000 3,396,000,000 -10,416,000,000 -8,117,000,000 -17,456,000,000 104,000,000                             
          principal recoveries of loans previously charged off
        1,468,000,000 1,223,000,000 956,000,000 804,000,000 823,000,000 717,000,000 657,000,000 573,000,000 582,000,000 587,000,000 546,000,000 460,000,000 539,000,000 538,000,000 554,000,000 605,000,000 593,000,000 694,000,000 614,000,000 554,000,000 666,000,000 649,000,000 674,000,000 619,000,000 366,000,000 373,000,000 384,000,000 373,000,000 380,000,000 403,000,000 401,000,000 398,000,000 404,000,000 377,000,000 410,000,000 417,000,000 337,000,000 362,000,000 406,000,000 346,000,000 371,000,000 391,000,000 435,000,000 
          changes in premises and equipment
        -387,000,000 -399,000,000 -348,000,000 -356,000,000 -312,000,000 -289,000,000 -247,000,000                                     
          net cash received in the transaction
        1,000,000                                           
          net cash from other investing activities
        -401,000,000 -444,000,000 -318,000,000 -861,000,000 -256,000,000 -194,000,000 -306,000,000 -363,000,000 -310,000,000 -343,000,000 -309,000,000 -85,000,000 -53,000,000 -295,000,000 -195,000,000 -382,000,000 -260,000,000 -78,000,000 52,000,000 -258,000,000 -196,000,000 -167,000,000 -422,000,000 -92,000,000 -143,000,000 -105,000,000 -21,000,000   68,000,000              
          net cash from investing activities
        -9,951,000,000 16,471,000,000 845,000,000 -14,249,000,000 -6,304,000,000 -7,532,000,000 1,675,000,000 -9,690,000,000 -5,071,000,000 -4,165,000,000 -2,994,000,000 -11,447,000,000 -5,789,000,000 -14,275,000,000 1,773,000,000 -16,455,000,000 -7,355,000,000 -14,963,000,000 7,272,000,000 -5,924,000,000 1,041,000,000 -5,138,000,000 5,013,000,000 -2,256,000,000 -6,259,000,000 -8,190,000,000 -728,000,000   3,071,000,000   3,386,000,000 -797,000,000 -1,413,000,000 5,142,000,000 -7,641,000,000 -26,635,000,000 23,135,000,000 -7,214,000,000 -372,000,000 -2,321,000,000 -456,000,000 
          see notes to consolidated financial statements.
                                                   
          83
                                                   
          other
         22,000,000 48,000,000 28,000,000 6,000,000 31,000,000 97,000,000 2,000,000 -62,000,000 14,000,000 20,000,000 4,000,000 16,000,000 38,000,000 -30,000,000 -28,000,000 66,000,000 -43,000,000                       
          84
                                                   
          deferred tax provision
          262,000,000   -469,000,000 116,000,000    -169,000,000 -401,000,000 -360,000,000 -198,000,000 187,000,000 25,000,000 6,000,000 229,000,000 345,000,000  -748,000,000 -76,000,000 61,000,000 54,000,000                    
          financing activities:
                                                   
          deposits and borrowings:
                                                   
          changes in deposits
          4,678,000,000                  6,702,000,000 -730,000,000 5,243,000,000 -1,024,000,000 4,918,000,000 -724,000,000 4,055,000,000                 
          maturities and paydowns of securitized debt obligations
          -2,626,000,000                  -2,208,000,000 -3,537,000,000 -589,000,000 -998,000,000 -746,000,000 -719,000,000 -1,325,000,000 -175,000,000 -17,000,000 -1,321,000,000 -1,470,000,000 -1,287,000,000 -915,000,000 -1,102,000,000        
          issuance of senior and subordinated notes
          1,742,000,000                               296,000,000 638,000,000        
          maturities and paydowns of senior and subordinated notes
          -3,447,000,000                                         
          changes in other borrowings
          7,000,000                  -927,000,000 13,000,000 -9,082,000,000 1,010,000,000                    
          common stock:
                                                   
          net proceeds from issuances
          93,000,000                  63,000,000 46,000,000 52,000,000 47,000,000 35,000,000 34,000,000 30,000,000 31,000,000 29,000,000 24,000,000              
          dividends paid
          -234,000,000                  -185,000,000 -188,000,000 -191,000,000 -191,000,000 -202,000,000 -205,000,000 -211,000,000 -217,000,000 -218,000,000 -167,000,000              
          preferred stock:
                                                   
          purchases of treasury stock
          -375,000,000                  -386,000,000 -2,000,000 -65,000,000 -571,000,000 -1,194,000,000 -629,000,000 -970,000,000 -627,000,000 -625,000,000 -563,000,000 -563,000,000 -941,000,000 -39,000,000 -258,000,000 -1,000,000 -28,000,000 -1,000,000 -42,000,000 -1,000,000 -2,000,000 -1,000,000 -38,000,000 
          proceeds from share-based payment activities
          1,000,000                  20,000,000   18,000,000 3,000,000 15,000,000 49,000,000 19,000,000 19,000,000 58,000,000 12,000,000 29,000,000 29,000,000 15,000,000 12,000,000 29,000,000 16,000,000 -2,000,000 17,000,000 19,000,000 23,000,000 
          net cash from financing activities
          -218,000,000                  5,101,000,000 -2,705,000,000 -3,945,000,000 -2,763,000,000 4,911,000,000 7,638,000,000 -6,162,000,000     6,042,000,000 -6,654,000,000 -7,770,000,000 -3,518,000,000 -12,248,000,000 2,650,000,000 272,000,000 217,000,000 5,155,000,000 -1,468,000,000 -1,499,000,000 1,309,000,000 
          changes in cash, cash equivalents and restricted cash for securitization investors
          5,294,000,000                  11,551,000,000 -3,617,000,000 5,949,000,000 -1,668,000,000                    
          cash, cash equivalents and restricted cash for securitization investors, beginning of the period
          43,671,000,000                  13,749,000,000 13,489,000,000                    
          cash, cash equivalents and restricted cash for securitization investors, end of the period
          48,965,000,000                  25,300,000,000 -3,617,000,000 19,438,000,000 -1,668,000,000                    
          supplemental cash flow information:
                                                   
          interest paid
          3,211,000,000                  1,157,000,000 1,163,000,000 1,248,000,000 1,085,000,000 581,000,000 394,000,000 543,000,000 468,000,000 396,000,000 457,000,000 450,000,000 347,000,000 451,000,000           
          income tax paid
          3,000,000                  64,000,000 111,000,000 70,000,000 204,000,000 479,000,000 1,017,000,000 55,000,000 402,000,000   225,000,000 903,000,000 -19,000,000           
          net cash from acquisitions
                                                   
          139
                                                   
          loss on sales of loans
                                                   
          82
                                                   
          net cash from acquisition activities
               -246,000,000 -2,539,000,000 -49,000,000    -118,000,000 -527,000,000                          
          77
                                                   
          benefit for credit losses
                   2,416,000,000 1,669,000,000 1,085,000,000 677,000,000 381,000,000 -342,000,000 -1,160,000,000 -823,000,000                         
          131
                                                   
          net purchases of premises and equipment
                -259,000,000 -206,000,000 -235,000,000 -290,000,000 -221,000,000 -193,000,000 -230,000,000 -194,000,000 -163,000,000 -163,000,000 -178,000,000 -167,000,000 -154,000,000 -213,000,000 -183,000,000 -240,000,000                    
          73
                                                   
          71
                                                   
          68
                                                   
          121
                                                   
          72
                                                   
          69
                                                   
          securities held to maturity:
                                                   
          net changes in loans held for investment
                       -17,648,000,000 -11,025,000,000 -12,215,000,000 7,055,000,000 -4,947,000,000 686,000,000 -6,364,000,000 2,969,000,000 -4,250,000,000 -4,797,000,000 -8,542,000,000 271,000,000                 
          125
                                                   
          74
                                                   
          net securities gains
                             -15,000,000 -24,000,000                     
          79
                                                   
          issuance of securitized debt obligations
                            1,248,000,000 1,121,000,000 1,496,000,000 3,067,000,000   1,820,000,000 1,072,000,000 1,247,000,000 549,000,000 1,498,000,000 948,000,000           
          issuance of senior and subordinated notes and long-term fhlb advances
                            1,995,000,000 1,403,000,000 1,243,000,000 750,000,000 5,430,000,000 8,600,000,000 6,350,000,000 1,494,000,000                
          maturities and paydowns of senior and subordinated notes and long-term fhlb advances
                            -1,500,000,000 -751,000,000 -2,000,000,000 -1,751,000,000 -7,000,000,000 -1,351,000,000 -14,050,000,000 -5,802,000,000                
          redemptions
                            -875,000,000                       
          non-cash items:
                                                   
          net transfers from (to) loans held for investment to (from) loans held for sale
                            -73,000,000                       
          net transfers from loans held for investment to loans held for sale
                             1,070,000,000 358,000,000 116,000,000 -38,000,000 -75,000,000 510,000,000 42,000,000 226,000,000 3,000,000 16,000,000 14,000,000 8,000,000           
          securitized debt obligations assumed in acquisition
                                                   
          adjustments to reconcile net income to cash from operating activities:
                                                   
          net gain on sales of securities available for sale
                                -1,000,000   -3,000,000 1,000,000 -2,000,000 -6,000,000             
          impairment losses on securities available for sale
                                2,000,000 8,000,000 5,000,000 7,000,000 15,000,000 9,000,000 1,000,000 5,000,000 11,000,000 4,000,000 25,000,000        
          gain on sales of loans held for sale
                                -20,000,000   -36,000,000 -5,000,000 -34,000,000              
          stock plan compensation expense
                                60,000,000 46,000,000 44,000,000 -3,000,000 74,000,000 50,000,000 30,000,000 53,000,000 84,000,000 60,000,000 58,000,000 54,000,000 37,000,000 53,000,000 63,000,000 54,000,000 18,000,000 42,000,000 75,000,000 
          net cash from discontinued operations
                                12,000,000 1,000,000 13,000,000                 
          purchases of premises and equipment
                                -184,000,000 -190,000,000 -134,000,000 -182,000,000 -76,000,000 -153,000,000 -155,000,000 -121,000,000 -129,000,000           
          changes in restricted cash for securitization investors
                                -22,000,000 695,000,000 57,000,000                 
          changes in other short-term borrowings
                                79,000,000 82,000,000 -64,000,000                 
          changes in cash and cash equivalents
                                1,945,000,000 1,914,000,000 -2,788,000,000                 
          cash and cash equivalents at beginning of the period
                                8,023,000,000 7,242,000,000   6,291,000,000 11,058,000,000 5,838,000,000 5,249,000,000 
          cash and cash equivalents at end of the period
                                1,945,000,000 1,914,000,000 5,235,000,000 -319,000,000 -1,735,000,000 8,891,000,000 -584,000,000 550,000,000 6,182,000,000 1,065,000,000 -2,093,000,000 6,746,000,000 -10,000,000 -24,677,000,000 30,656,000,000 -520,000,000 -285,000,000 -1,328,000,000 7,971,000,000 
          net (gain) loss on sales of securities available for sale
                                                   
          (gain) loss on sales of loans held for sale
                                  -45,000,000                 
          increase in interest receivable
                                         150,000,000 -76,000,000 316,000,000 9,000,000   -71,000,000 69,000,000 -2,000,000 45,000,000 
          increase in other assets
                                   514,000,000      875,000,000 -319,000,000 608,000,000    -372,000,000 -570,000,000 318,000,000 474,000,000 
          decrease in interest payable
                                     -59,000,000   -48,000,000    -94,000,000 78,000,000 -82,000,000     
          increase in other liabilities
                                         73,000,000 423,000,000 -778,000,000    307,000,000 969,000,000 633,000,000 -506,000,000 
          net cash (used) provided by discontinued operations
                                                   
          net increase in loans held for investment
                                   -4,895,000,000   -4,304,000,000   -1,703,000,000 -1,878,000,000 5,875,000,000    -7,170,000,000 -2,133,000,000   
          net cash used by other investing activities
                                   -112,000,000                
          net cash used by investing activities
                                   -5,089,000,000                
          increase in restricted cash for securitization investors
                                   -333,000,000      -13,000,000 641,000,000 -590,000,000 -390,000,000 720,000,000 -299,000,000 193,000,000 344,000,000 1,228,000,000 -954,000,000 
          net increase in deposits
                                   4,120,000,000 -1,662,000,000 4,890,000,000  -2,436,000,000 3,799,000,000 -3,034,000,000 -2,552,000,000 -76,000,000 -678,000,000 -2,598,000,000 3,877,000,000 -94,000,000 2,197,000,000 671,000,000 3,236,000,000 
          net decrease in other short-term borrowings
                                   -843,000,000                
          decrease in cash and cash equivalents
                                      -584,000,000 550,000,000 -109,000,000           
          decrease in interest receivable
                                    25,000,000 1,000,000   93,000,000      42,000,000     
          increase in interest payable
                                         -48,000,000 14,000,000 -140,000,000     -68,000,000 58,000,000 -77,000,000 
          decrease in other liabilities
                                    -12,000,000 -8,000,000 293,000,000 114,000,000 -782,000,000     1,030,000,000 -572,000,000     
          net cash provided (used) by discontinued operations
                                                   
          net cash provided (used) by financing activities
                                                   
          increase in cash and cash equivalents
                                    -1,735,000,000 1,649,000,000    1,065,000,000 -2,093,000,000 -4,312,000,000 -10,000,000 -24,677,000,000 24,818,000,000 -520,000,000 -285,000,000 -1,328,000,000 2,722,000,000 
          decrease in other assets
                                     187,000,000 -620,000,000 -274,000,000 1,501,000,000    200,000,000 -662,000,000 686,000,000     
          net cash used by discontinued operations
                                     -46,000,000  19,000,000 -49,000,000           
          net decrease in loans held for investment
                                     3,143,000,000   2,817,000,000     -1,913,000,000 1,275,000,000    1,713,000,000 
          decrease restricted cash for securitization investors
                                                   
          issuance of senior and subordinated notes and junior subordinated debentures
                                     2,988,000,000 2,982,000,000      1,250,000,000     
          maturities and redemptions of senior and subordinate notes
                                     -1,250,000,000 -1,001,000,000 -1,099,000,000 -275,000,000 -710,000,000 210,000,000        
          net decrease in other borrowings
                                     -10,396,000,000 725,000,000 7,032,000,000 -11,787,000,000       5,856,000,000    
          net cash used by financing activities
                                     -3,415,000,000              
          income tax refund
                                     -87,000,000              
          gain on sales
                                      -15,000,000 -13,000,000 -7,000,000           
          purchases of securities
                                      -6,171,000,000 -3,195,000,000 -4,712,000,000           
          proceeds from paydowns and maturities of securities
                                      2,741,000,000 1,946,000,000 2,030,000,000           
          proceeds from sales of securities
                                      3,268,000,000 583,000,000 2,976,000,000           
          net cash provided (used) by investing activities
                                      -4,220,000,000             
          decrease in restricted cash for securitization investors
                                      -44,000,000             
          net decrease in deposits
                                                   
          redemption of junior subordinated debentures
                                         -3,641,000,000        
          net proceeds from issuances of common stock
                                      22,000,000 24,000,000 27,000,000 20,000,000 21,000,000 23,000,000 17,000,000 12,000,000 3,188,000,000 12,000,000 10,000,000 10,000,000 8,000,000 
          net proceeds from issuances of preferred stock
                                                  
          dividends paid on common stock
                                      -169,000,000 -170,000,000 -174,000,000 -177,000,000 -176,000,000 -30,000,000 -29,000,000 -29,000,000 -24,000,000 -22,000,000 -23,000,000 -23,000,000 -23,000,000 
          dividends paid on preferred stock
                                      -20,000,000 -13,000,000 -13,000,000 -13,000,000 -13,000,000 -13,000,000        
          net debt exchange of senior and subordinated notes
                                                   
          cash and cash equivalents at beginning of the period.
                                                   
          net gains on sales of securities available for sale
                                        -13,000,000 1,000,000 -2,000,000 -2,000,000 -1,000,000 -30,000,000 -11,000,000 -8,000,000 -240,000,000 -8,000,000 -3,000,000 
          decrease (increase) in restricted cash for securitization investors
                                        324,000,000           
          issuance of senior and subordinated notes and junior subordinated debt
                                        1,994,000,000           
          bargain purchase gain
                                            -594,000,000     
          originations
                                         -420,000,000 -286,000,000 -266,000,000        
          gains on sales
                                         -5,000,000          
          changes in operating assets and liabilities, net of effects of acquisitions:
                                                   
          net cash from operating activities attributable to discontinued operations
                                         -4,000,000 -179,000,000 -108,000,000 -43,000,000 -131,000,000 152,000,000 15,000,000 31,000,000 22,000,000 27,000,000 
          purchases of securities available for sale
                                         -2,582,000,000 -4,581,000,000 -5,921,000,000 -10,036,000,000 -5,088,000,000 -4,007,000,000   -1,503,000,000 -3,582,000,000 
          proceeds from paydowns and maturities of securities available for sale
                                         3,299,000,000 3,609,000,000 4,877,000,000 4,294,000,000 3,812,000,000 4,839,000,000 2,645,000,000 2,350,000,000 2,118,000,000 2,597,000,000 
          proceeds from sales of securities available for sale
                                         35,000,000 600,000,000 720,000,000 16,000,000 6,921,000,000 7,337,000,000 189,000,000 6,410,000,000 1,724,000,000 846,000,000 
          additions of premises and equipment
                                         -172,000,000 -214,000,000 -236,000,000 -97,000,000 -106,000,000 -156,000,000 -46,000,000 -110,000,000 -92,000,000 -67,000,000 
          net cash paid for acquisitions
                                                   
          net increase in other borrowings
                                           -8,994,000,000 3,748,000,000 4,724,000,000 -6,713,000,000   2,471,000,000 512,000,000 
          fair value of common stock issued in business acquisition
                                                   
          net transfers of loans held for investment to loans held for sale
                                         -12,000,000 82,000,000 6,738,000,000        
          transfer from securities available for sale to securities held to maturity
                                                   
          redemption of senior and subordinated notes
                                                  
          issuance of securitized debt obligation
                                          700,000,000 750,000,000        
          (gains) losses on sales
                                           -10,000,000 -18,000,000 -13,000,000 -16,000,000     
          redemption of subordinated note
                                           -1,206,000,000        
          issuance of subordinated note
                                           1,206,000,000        
          impairment loss on securities available for sale
                                            34,000,000       
          originations/transfers in
                                            129,000,000 -953,000,000 -860,000,000     
          changes in operating assets and liabilities, net of effect of acquisitions:
                                                   
          net cash payment for companies acquired, net of cash received
                                                  
          net decrease in securitized debt obligations
                                            -922,000,000 -1,866,000,000 -1,053,000,000 -593,000,000 -2,740,000,000 -4,646,000,000 -2,409,000,000 
          maturities of senior notes
                                            -350,000,000 -282,000,000 -1,000,000    
          excess of the net fair value of assets acquired over consideration transferred for acquired businesses
                                            32,000,000 272,000,000 -594,000,000     
          changes in operating assets and liabilities, net of effects of acquisitions
                                                   
          increase in accounts receivable from securitizations
                                             -2,000,000 7,000,000 5,000,000 6,000,000 6,000,000 
          net cash from (payment for) companies acquired, net of cash received
                                              13,740,000,000     
          benefit from loan and lease losses
                                               861,000,000 622,000,000 343,000,000 534,000,000 
          net gains on deconsolidation
                                                   
          changes in assets and liabilities, net of effects from purchase of companies acquired and the effect of new accounting standards:
                                                   
          proceeds from securitizations of loans
                                                   
          proceeds from sale of interest-only bonds
                                                   
          net cash from (payment for) companies acquired
                                                   
          redemptions of acquired debt and noncontrolling interests
                                                   
          net payments from redemption of preferred stock and warrants
                                                   
          net cash from financing activities attributable to discontinued operations
                                                   
          impact of the net fair value of assets acquired and liabilities assumed for acquisitions
                                               3,000,000 
          cumulative effect from adoption of new consolidation accounting standards
                                                   
          transfers in
                                                -572,000,000 -180,000,000 -29,000,000 
          losses on sales
                                                -7,000,000 18,000,000 5,000,000 
          sales (purchases) of securities available for sale
                                                   
          net payment for companies acquired
                                                   
          net cash from investing activities attributable to discontinued operations
                                                   
          issuance of senior notes
                                                   
          net payments for acquisitions
                                                 -1,444,000,000 
          goodwill impairment
                                                   
          gains on sales of auto loans
                                                   
          gains on extinguishment/repurchase of debt/senior notes
                                                   
          transfers in and originations
                                                   
          net cash from companies acquired
                                                   
          other decrease in investing activities
                                                   
          repurchase of senior notes
                                                   
          net (payments)/proceeds from issuance/(redemption) of preferred stock and warrants