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DocuSign, Inc
(NASDAQ:DOCU) 

DOCU stock logo

DocuSign, Inc. provides cloud based software in the United States and internationally. The company provides e-signature solution that enables businesses to digitally prepare, sign, act on, and manage agreements. It also offers CLM, which automates workflows across the entire agreement process; Insig...

Founded: 2003
IPO Price: $38 (Apr 27, 2018)
Full Time Employees: 6,945 (Oct 2023)
Co-Founder: Tom Gonser
CEO: Allan C. Thygesen  
Sector: Technology
Industry: Software-Application

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At a glance:
  • Dominant Market Position in E-Signature: DocuSign remains the leading provider of electronic signature solutions, a foundational component for digital transformation across a wide range of industries and business sizes.
  • Strong Focus on Profitability and Efficiency: The company has shifted its strategic emphasis towards improving operating margins and achieving sustainable profitability, demonstrating a commitment to financial discipline over pure growth.
  • Consistent Positive Free Cash Flow Generation: DocuSign has successfully transitioned to consistently generating positive free cash flow, indicating improved operational efficiency and a healthier financial profile.
  • Expanding Beyond Core E-Signature with Agreement Cloud: While e-signature is core, DocuSign is actively developing and promoting its broader 'Agreement Cloud' platform to manage the entire agreement lifecycle, aiming to increase customer value and expand its total addressable market.
Bull Thesis:
  • Continued Market Leadership and Brand Dominance: DocuSign remains the undisputed leader in the e-signature market, benefiting from strong brand recognition, a vast installed base, and significant network effects. This leadership position provides a competitive moat, high switching costs for enterprise clients, and potential pricing power.
  • Expanding into Higher-Value CLM and Agreement Cloud: DocuSign's strategic pivot and investment into Contract Lifecycle Management (CLM) and the broader Agreement Cloud suite offers a substantial opportunity to expand its total addressable market (TAM) beyond e-signatures. This move aims to increase customer stickiness, average revenue per user (ARPU), and provide a more comprehensive solution for managing the entire agreement process.
  • Demonstrating Improved Profitability and Free Cash Flow Generation: Recent financial results indicate a strong focus on operational efficiency, cost management, and disciplined growth. This has led to significant improvements in non-GAAP operating margins and robust free cash flow generation, signaling a maturing and financially healthier business capable of self-funding future growth.
  • Sticky Enterprise Customer Base and High Retention Rates: DocuSign's deep integration into enterprise workflows and critical business processes creates high switching costs for its large corporate clients. This ensures a stable, recurring revenue stream and strong customer retention rates, providing a predictable foundation for future financial performance.
Bear Thesis:
  • Intensifying Competition and E-signature Commoditization: The e-signature market is becoming increasingly competitive with players like Adobe Sign, PandaDoc, and others, some of whom bundle e-signature with broader software suites. This could lead to price pressure and commoditization of the core e-signature offering, potentially eroding DocuSign's margins and market share.
  • Slowing Core E-signature Growth Post-Pandemic Normalization: The accelerated adoption of e-signatures during the pandemic has normalized, leading to a deceleration in core e-signature growth rates. Future growth may be harder to achieve as the market matures and becomes more saturated, requiring DocuSign to rely more heavily on new product adoption.
  • Challenges in CLM Execution and Adoption: While CLM offers a large TAM, DocuSign faces significant challenges in effectively cross-selling and integrating its CLM solutions. The CLM market is highly competitive and complex, requiring longer sales cycles, specialized expertise, and robust implementation, which may hinder rapid adoption and revenue contribution.
  • Macroeconomic Headwinds Impacting Enterprise Software Spending: A challenging macroeconomic environment, characterized by inflation, higher interest rates, and potential recessionary pressures, could lead enterprises to cut back on software spending. This could impact DocuSign's new customer acquisition, expansion opportunities, and overall revenue growth.
Main Competitors:
  • Adobe Inc. ($ADBE) (Adobe Sign (part of Adobe Document Cloud)), Adobe Sign is a direct and formidable competitor in the e-signature market, leveraging Adobe's dominant position in PDF and document management. It offers robust e-signature capabilities integrated within the broader Adobe Document Cloud ecosystem, appealing to businesses already using Adobe products for document creation, editing, and workflow.
  • PandaDoc Inc. (PandaDoc Platform (e-signatures, proposals, quotes, contract management)), PandaDoc competes by offering a more comprehensive document workflow solution beyond just e-signatures. It integrates document creation, proposals, quotes, e-signatures, and contract management into a single platform, often appealing to sales teams and SMBs looking for an all-in-one solution for their sales and legal documents.
  • Dropbox, Inc. ($DBX) (Dropbox Sign (formerly HelloSign)), Dropbox Sign (formerly HelloSign) is a strong competitor in the e-signature space, particularly known for its user-friendly interface, robust API, and seamless integration with Dropbox's cloud storage ecosystem. It targets businesses and developers looking for reliable e-signature solutions that can be easily embedded into existing workflows and applications.
  • Salesforce, Inc. ($CRM) (Salesforce Sales Cloud, Service Cloud, and acquired CLM solutions (e.g., Conga)), Salesforce competes in the broader agreement lifecycle management space, particularly for enterprise clients. Through its core CRM platform and strategic acquisitions (like Conga, a leading CLM provider), Salesforce offers solutions for contract generation, negotiation, and management, often integrating e-signature capabilities from partners or its own ecosystem, aiming to provide an end-to-end solution for sales and customer agreements.
Moat:
DocuSign's primary moat lies in its strong brand recognition, market leadership in e-signatures, and the network effect of its widely accepted and legally compliant platform. Its early mover advantage and extensive integrations have made it a standard in many industries. However, competition is intensifying from several fronts: direct e-signature rivals like Adobe Sign and Dropbox Sign leverage existing user bases or strong platform integrations; integrated workflow providers such as PandaDoc offer more comprehensive solutions that bundle e-signatures with document generation and CLM; and enterprise CLM specialists and platforms like Salesforce (via Conga) focus on the broader, more complex contract lifecycle management for large enterprises. DocuSign's challenge is to continue innovating beyond just e-signatures, proving the value of its broader Agreement Cloud, while defending its core e-signature business against well-funded and integrated competitors.
Income Statements:
Quarterly
Annual
    Unit: USD2025-10-31 2025-07-31 2025-04-30 2025-01-31 2024-10-31 2024-07-31 2024-04-30 2024-01-31 2023-10-31 2023-07-31 2023-04-30 2023-01-31 2022-10-31 2022-07-31 2022-04-30 2022-01-31 2021-10-31 2021-07-31 2021-04-30 2021-01-31 2020-10-31 2020-07-31 2020-04-30 2020-01-31 2019-10-31 2019-07-31 2019-04-30 2019-01-31 2018-10-31 2018-07-31 2018-04-30 
                                   
      revenue:
                                   
      subscription
    800,958,000 784,388,000 746,202,000 757,767,000 734,693,000 717,366,000 691,483,000 695,682,000 682,352,000 669,367,000 639,307,000 643,677,000 624,055,000 605,194,000 569,251,000 564,006,000 528,573,000 492,758,000 451,935,000 410,215,000 366,617,000 323,643,000 280,922,000 258,122,000 238,072,000 220,811,000 201,458,000 187,572,000 169,426,000 158,461,000 148,198,000 
      professional services and other
    17,392,000 16,248,000 17,452,000 18,485,000 20,127,000 18,661,000 18,157,000 16,704,000 18,069,000 18,320,000 22,081,000 15,899,000 21,408,000 16,990,000 19,441,000 16,822,000 16,890,000 19,086,000 17,143,000 20,683,000 16,306,000 18,566,000 16,095,000 16,773,000 11,430,000 14,801,000 12,504,000 12,160,000 8,959,000 8,583,000 7,610,000 
      total revenue
    818,350,000 800,636,000 763,654,000 776,252,000 754,820,000 736,027,000 709,640,000 712,386,000 700,421,000 687,687,000 661,388,000 659,576,000 645,463,000 622,184,000 588,692,000 580,828,000 545,463,000 511,844,000 469,078,000 430,898,000 382,923,000 342,209,000 297,017,000 274,895,000 249,502,000 235,612,000 213,962,000 199,732,000 178,385,000 167,044,000 155,808,000 
      yoy
    8.42% 8.78% 7.61% 8.97% 7.77% 7.03% 7.30% 8.01% 8.51% 10.53% 12.35% 13.56% 18.33% 21.56% 25.50% 34.79% 42.45% 49.57% 57.93% 56.75% 53.47% 45.24% 38.82% 37.63% 39.87% 41.05% 37.32%     
      qoq
    2.21% 4.84% -1.62% 2.84% 2.55% 3.72% -0.39% 1.71% 1.85% 3.98% 0.27% 2.19% 3.74% 5.69% 1.35% 6.48% 6.57% 9.12% 8.86% 12.53% 11.90% 15.22% 8.05% 10.18% 5.90% 10.12% 7.12% 11.97% 6.79% 7.21%  
      cost of revenue:
                                   
      total cost of revenue
    170,546,000 165,463,000 157,269,000 160,211,000 156,537,000 155,465,000 149,446,000 147,907,000 142,645,000 145,582,000 136,487,000 137,426,000 129,542,000 136,704,000 132,416,000 131,454,000 115,975,000 113,780,000 105,242,000 101,580,000 97,831,000 90,615,000 74,032,000 68,075,000 61,964,000 61,176,000 52,019,000 52,693,000 45,073,000 36,361,000 58,294,000 
      gross profit
    647,804,000 635,173,000 606,385,000 616,041,000 598,283,000 580,562,000 560,194,000 564,479,000 557,776,000 542,105,000 524,901,000 522,150,000 515,921,000 485,480,000 456,276,000 449,374,000 429,488,000 398,064,000 363,836,000 329,318,000 285,092,000 251,594,000 222,985,000 206,820,000 187,538,000 174,436,000 161,943,000 147,039,000 133,312,000 130,683,000 97,514,000 
      yoy
    8.28% 9.41% 8.25% 9.13% 7.26% 7.09% 6.72% 8.11% 8.11% 11.66% 15.04% 16.19% 20.12% 21.96% 25.41% 36.46% 50.65% 58.22% 63.17% 59.23% 52.02% 44.23% 37.69% 40.66% 40.68% 33.48% 66.07%     
      qoq
    1.99% 4.75% -1.57% 2.97% 3.05% 3.64% -0.76% 1.20% 2.89% 3.28% 0.53% 1.21% 6.27% 6.40% 1.54% 4.63% 7.89% 9.41% 10.48% 15.51% 13.31% 12.83% 7.82% 10.28% 7.51% 7.71% 10.14% 10.30% 2.01% 34.01%  
      gross margin %
    79.16% 79.33% 79.41% 79.36% 79.26% 78.88% 78.94% 79.24% 79.63% 78.83% 79.36% 79.16% 79.93% 78.03% 77.51% 77.37% 78.74% 77.77% 77.56% 76.43% 74.45% 73.52% 75.07% 75.24% 75.16% 74.04% 75.69% 73.62% 74.73% 78.23% 62.59% 
      operating expenses:
                                   
      sales and marketing
    296,516,000 305,450,000 296,413,000 301,288,000 290,597,000 287,464,000 281,644,000 300,221,000 292,473,000 294,838,000 280,605,000 304,649,000 313,783,000 323,582,000 300,697,000 299,417,000 275,619,000 262,372,000 239,119,000 221,896,000 209,944,000 194,992,000 171,793,000 161,326,000 149,231,000 150,886,000 129,936,000 127,691,000 117,051,000 103,779,000 191,085,000 
      research and development
    167,626,000 169,630,000 159,447,000 155,463,000 151,101,000 147,571,000 134,320,000 151,524,000 136,640,000 135,960,000 115,364,000 125,891,000 115,934,000 126,532,000 112,227,000 110,692,000 102,603,000 94,651,000 85,416,000 80,135,000 73,362,000 63,791,000 54,234,000 52,094,000 48,758,000 47,517,000 37,183,000 42,921,000 38,404,000 33,773,000 70,870,000 
      general and administrative
    98,307,000 94,866,000 90,270,000 98,821,000 97,555,000 87,129,000 92,478,000 102,711,000 108,215,000 103,884,000 104,811,000 91,641,000 85,553,000 76,456,000 62,578,000 64,443,000 54,624,000 63,652,000 50,038,000 52,184,000 50,256,000 51,446,000 38,811,000 35,753,000 33,546,000 40,755,000 37,261,000 39,055,000 36,274,000 30,851,000 103,117,000 
      restructuring and other related charges
         597,000 29,124,000 88,000 710,000 811,000 28,772,000 253,000 28,082,000                   
      total operating expenses
    562,449,000 569,946,000 546,130,000 555,572,000 539,253,000 522,761,000 537,566,000 554,544,000 538,038,000 535,493,000 529,552,000 522,434,000 543,352,000 526,570,000 475,502,000 474,552,000 432,846,000 420,675,000 374,573,000 354,215,000 333,562,000 310,229,000 264,838,000 249,173,000 231,535,000       
      income from operations
    85,355,000 65,227,000 60,255,000 60,469,000 59,030,000 57,801,000 22,628,000 9,935,000 19,738,000 6,612,000 -4,651,000 -284,000 -27,431,000 -41,090,000 -19,226,000 -25,178,000 -3,358,000 -22,611,000 -10,737,000 -24,897,000 -48,470,000 -58,635,000 -41,853,000 -42,353,000 -43,997,000 -64,722,000 -42,437,000 -62,628,000 -58,417,000 -37,720,000 -267,558,000 
      yoy
    44.60% 12.85% 166.29% 508.65% 199.07% 774.18% -586.52% -3598.24% -171.96% -116.09% -75.81% -98.87% 716.89% 81.73% 79.06% 1.13% -93.07% -61.44% -74.35% -41.22% 10.17% -9.40% -1.38% -32.37% -24.68% 71.59% -84.14%     
      qoq
    30.86% 8.25% -0.35% 2.44% 2.13% 155.44% 127.76% -49.67% 198.52% -242.16% 1537.68% -98.96% -33.24% 113.72% -23.64% 649.79% -85.15% 110.59% -56.87% -48.63% -17.34% 40.10% -1.18% -3.74% -32.02% 52.51% -32.24% 7.21% 54.87% -85.90%  
      operating margin %
    10.43% 8.15% 7.89% 7.79% 7.82% 7.85% 3.19% 1.39% 2.82% 0.96% -0.70% -0.04% -4.25% -6.60% -3.27% -4.33% -0.62% -4.42% -2.29% -5.78% -12.66% -17.13% -14.09% -15.41% -17.63% -27.47% -19.83% -31.36% -32.75% -22.58% -171.72% 
      interest expense
    -654,000 -828,000 -478,000 -400,000 -462,000 -544,000 -144,000 -1,709,000 -1,577,000 -1,592,000 -1,966,000 -1,652,000 -1,456,000 -1,632,000 -1,649,000 -1,617,000 -1,485,000 -1,669,000 -1,672,000 -7,786,000 -7,769,000 -7,684,000 -7,560,000 -7,461,000 -7,364,000 -7,273,000 -7,156,000 -7,101,000 -3,503,000 -47,000 -193,000 
      interest income and other income
    10,828,000 12,061,000 14,013,000 7,818,000 13,006,000 14,630,000 14,109,000 21,516,000 17,673,000 17,455,000 12,245,000 7,366,000 820,000 1,003,000 -4,650,000 -2,621,000 -940,000 -1,063,000 6,037,000 2,882,000 -311,000 2,601,000 3,742,000 3,658,000 5,801,000 4,531,000 5,217,000 4,794,000 3,395,000   
      income before provision for income taxes
    95,529,000 76,460,000 73,790,000 67,887,000 71,574,000 71,887,000 36,593,000 29,742,000 35,834,000 22,475,000 5,628,000 5,430,000 -28,067,000 -41,719,000 -25,525,000 -29,416,000 -5,783,000 -25,343,000 -6,372,000 -63,553,000 -56,550,000 -63,718,000 -45,671,000 -46,156,000 -45,560,000 -67,464,000 -44,376,000 -64,935,000 -58,525,000 -34,769,000 -269,979,000 
      provision for income taxes
    11,804,000 13,490,000 1,703,000 -15,604,000 9,151,000 -816,324,000 2,833,000 2,501,000 -2,971,000 15,080,000 5,089,000 567,000 1,799,000 3,359,000 1,848,000 1,029,000 -107,000 158,000 1,982,000 8,859,000 1,941,000 842,000 2,133,000 1,251,000 1,038,000 1,168,000 1,346,000 1,309,000 -5,712,000 1,945,000 708,000 
      net income
    83,725,000 62,970,000 72,087,000 83,491,000 62,423,000 888,211,000 33,760,000 27,241,000 38,805,000 7,395,000 539,000 4,863,000 -29,866,000 -45,078,000 -27,373,000 -30,445,000 -5,676,000 -25,501,000 -8,354,000 -72,412,000 -58,491,000 -64,560,000 -47,804,000 -47,407,000 -46,598,000 -68,632,000 -45,722,000 -66,244,000 -52,813,000 -36,714,000 -270,687,000 
      yoy
    34.13% -92.91% 113.53% 206.49% 60.86% 11910.97% 6163.45% 460.17% -229.93% -116.40% -101.97% -115.97% 426.18% 76.77% 227.66% -57.96% -90.30% -60.50% -82.52% 52.75% 25.52% -5.93% 4.55% -28.44% -11.77% 86.94% -83.11%     
      qoq
    32.96% -12.65% -13.66% 33.75% -92.97% 2530.96% 23.93% -29.80% 424.75% 1271.99% -88.92% -116.28% -33.75% 64.68% -10.09% 436.38% -77.74% 205.25% -88.46% 23.80% -9.40% 35.05% 0.84% 1.74% -32.10% 50.11% -30.98% 25.43% 43.85% -86.44%  
      net income margin %
    10.23% 7.86% 9.44% 10.76% 8.27% 120.68% 4.76% 3.82% 5.54% 1.08% 0.08% 0.74% -4.63% -7.25% -4.65% -5.24% -1.04% -4.98% -1.78% -16.80% -15.27% -18.87% -16.09% -17.25% -18.68% -29.13% -21.37% -33.17% -29.61% -21.98% -173.73% 
      net income per share
               0.02 -0.15 -0.22 -0.14 -0.16 -0.03 -0.13 -0.04 -0.39 -0.31 -0.35 -0.26 -0.26 -0.26 -0.39 -0.27 -0.26 -0.31 -0.22 -7.46 
      basic
    0.41 0.31 0.35 0.42 0.31 4.34 0.16 0.13 0.19 0.04                      
      diluted
    0.4 0.3 0.34 0.39 0.3 4.26 0.16 0.13 0.19 0.04                      
      weighted-average shares used for eps calculation
                                   
      basic
    201,954 202,644 203,280 204,329 203,567 204,604 205,870 204,070 204,456 203,703 202,631                     
      diluted
    208,069 210,956 212,812 210,339 208,706 208,274 209,896 208,950 208,054 208,192 208,071                     
      comprehensive income:
                                   
      foreign currency translation gain, net of tax
    3,179 2,738 9,949 -1,258.25 285 -1,017 -4,301   2,075 431    -11,825 -1,535.5 -4,720 -2,058 636 278 -2,413 8,714  -85 1,336       
      unrealized gains on investments, net of tax
    854 -645 256 -76 581 1,379 -1,249 1,858 1,078 306 648       -54 -242 -252 -825 87 159 278.5 418 358 338     
      other comprehensive income
    4,033 2,093 10,205 -4,694 866 362 -5,550   2,381 1,079    -14,239 -2,920 -5,135 -2,112 394 6,104 -3,238 8,801  193.5 1,754 313      
      comprehensive income
    87,758 65,063 82,292 78,797 63,289 888,573 28,210 36,368 29,854 9,776 1,618                     
      stock-based compensation expense included in costs and expenses:
                                   
      cost of revenue—subscription
    15,018 14,425 12,996 13,712 14,862 15,593 14,181 13,517 13,705 13,081 11,357 11,644 11,665 12,994 10,613 9,500 8,095 7,539 6,018 6,138 5,777 5,014 3,864 2,232.75 3,534 3,115 2,282 3,485.25 2,398 1,588 9,955 
      cost of revenue—professional services and other
    3,992 4,167 3,908 4,174 4,765 4,998 4,702 6,977 7,343 7,286 6,730 7,431 6,767 6,478 5,082 8,097 7,270 6,446 5,535 6,510 6,005 5,225 4,125         
      foreign currency translation loss, net of tax
           -1,880.75 -10,029   -5,910.25 -6,787 -5,029         -5,189         
      other comprehensive loss
           -1,372.75 -8,951   -7,358.75 -9,798 -5,398         -5,030    -1,293     
      other comprehensive income:
                                   
      weighted-average number of shares used in computing net income per share attributable to common stockholders:
                                   
      basic
    201,954 202,644 203,280 204,329 203,567 204,604 205,870 204,070 204,456 203,703 202,631                     
      diluted
    208,069 210,956 212,812 210,339 208,706 208,274 209,896 208,950 208,054 208,192 208,071                     
      net income per share
               0.02 -0.15 -0.22 -0.14 -0.16 -0.03 -0.13 -0.04 -0.39 -0.31 -0.35 -0.26 -0.26 -0.26 -0.39 -0.27 -0.26 -0.31 -0.22 -7.46 
      weighted-average number of shares used in computing net loss per share attributable to common stockholders, basic and diluted
               200,903 201,393 200,618 199,666 196,675 197,597 195,996 194,342 185,760 186,423 184,862 182,978 176,704 178,314 175,389 172,101 135,163 167,736 166,083,686 36,334,395 
      other comprehensive loss:
                                   
      unrealized losses on investments, net of tax
               2,943 -3,011 -369 -2,414 -177.75 -415               
      comprehensive loss
               16,111 -39,664 -50,476 -41,612 -33,365 -10,811 -27,613 -7,960 -66,308 -61,729 -55,759 -52,834 -40,044.5 -44,844 -68,319 -47,015 -91,777.5 -54,296 -39,799 -273,015 
      stock-based compensation expense included in costs and expenses
                                   
      cost of revenue—professional services
                           2,969.25 3,616 4,821 3,440 5,611.25 3,578 2,822 16,045 
      total expenses
                             239,158,000 204,380,000 209,667,000 191,729,000 168,403,000 365,072,000 
      foreign currency translation losses, net of tax
                             -45 -1,631     
      foreign currency translation gains, net of tax
                               -1,724 -1,483 -3,085 -2,328 
      interest and other income
                                 2,998,000  
      interest income and other (expense)
                                  -2,228,000 
    Balance Sheets:
    Quarterly
    Annual
      Unit: USD2025-10-31 2025-07-31 2025-04-30 2025-01-31 2024-10-31 2024-07-31 2024-04-30 2024-01-31 2023-10-31 2023-07-31 2023-04-30 2023-01-31 2022-10-31 2022-07-31 2022-04-30 2022-01-31 2021-10-31 2021-07-31 2021-04-30 2021-01-31 2020-10-31 2020-07-31 2020-04-30 2020-01-31 2019-10-31 2019-07-31 2019-04-30 2019-01-31 2018-10-31 2018-07-31 2018-04-30 
                                     
        assets
                                     
        current assets
                                     
        cash and cash equivalents
      583,291,000 599,986,000 657,399,000 648,623,000 610,870,000 619,064,000 817,388,000 797,060,000 1,188,578,000 1,017,778,000 940,494,000 721,895,000 632,620,000 637,186,000 638,190,000 509,059,000 503,884,000 518,577,000 518,972,000 566,055,000 374,984,000 404,262,000 442,237,000 241,203,000 197,697,000 224,290,000 236,476,000  1,094,133,000 818,795,000 269,429,000 
        investments—current
      256,580,000 244,469,000 291,293,000 314,924,000 331,506,000 319,289,000 269,400,000 248,402,000 401,639,000 426,271,000 350,763,000 309,771,000 342,730,000 357,539,000 329,425,000 293,763,000 314,574,000 304,292,000 261,660,000 207,450,000 223,590,000 269,777,000 315,712,000 414,939,000 456,080,000 525,963,000 515,648,000     
        accounts receivable
      354,978,000 356,943,000 307,597,000 429,582,000 300,444,000 309,885,000 306,152,000 439,299,000 360,456,000 414,740,000 408,632,000 516,914,000 422,612,000 339,528,000 300,872,000 440,950,000 305,599,000 284,730,000 250,365,000 323,570,000 261,085,000 224,502,000 220,602,000 237,841,000 159,464,000 138,652,000 117,134,000  130,611,000 108,365,000 104,128,000 
        contract assets—current
      8,978,000 9,892,000 9,585,000 13,764,000 13,645,000 13,449,000 12,319,000 15,922,000 19,381,000 16,188,000 17,454,000 12,437,000 13,609,000 9,387,000 13,368,000 12,588,000 14,690,000 13,993,000 15,267,000 16,883,000 22,477,000 17,044,000 13,236,000 12,502,000 17,921,000 15,548,000 13,360,000  12,056,000 13,760,000 12,030,000 
        prepaid expenses and other current assets
      103,328,000 107,760,000 111,204,000 82,368,000 75,412,000 81,693,000 84,540,000 66,984,000 72,629,000 81,492,000 86,719,000 69,987,000 68,814,000 79,142,000 80,669,000 63,236,000 67,842,000 61,197,000 65,172,000 48,390,000 47,343,000 52,158,000 51,176,000 37,125,000        
        total current assets
      1,307,155,000 1,319,050,000 1,377,078,000 1,489,261,000 1,331,877,000 1,343,380,000 1,489,799,000 1,567,667,000 2,042,683,000 1,956,469,000 1,804,062,000 1,631,004,000 1,480,385,000 1,422,782,000 1,362,524,000 1,319,596,000 1,206,589,000 1,182,789,000 1,111,436,000 1,162,348,000 929,760,000 968,023,000 1,043,243,000 943,890,000 869,390,000 943,493,000 922,126,000  1,265,511,000 968,063,000 415,733,000 
        investments—noncurrent
      208,529,000 208,864,000 160,139,000 134,105,000 112,805,000 102,537,000 139,108,000 121,977,000 55,448,000 85,202,000 120,803,000 186,049,000 129,783,000 133,238,000 94,751,000 94,938,000 89,455,000 64,088,000 94,930,000 92,717,000 76,782,000 66,265,000 140,117,000 239,729,000 257,783,000 180,146,000 184,683,000     
        property and equipment
      343,636,000 327,953,000 310,150,000 299,370,000 278,623,000 265,544,000 255,736,000 245,173,000 230,963,000 220,916,000 206,026,000 199,892,000 196,127,000 186,229,000 183,704,000 184,664,000 177,832,000 173,983,000 164,128,000 165,039,000 159,652,000 150,646,000 134,811,000 128,293,000 105,917,000 92,078,000 84,094,000  73,965,000 60,415,000 60,095,000 
        operating lease right-of-use assets
      133,183,000 109,953,000 115,412,000 109,630,000 113,365,000 117,877,000 119,997,000 123,188,000 126,198,000 131,341,000 135,403,000 141,493,000 92,155,000 100,481,000 116,589,000 126,021,000 132,608,000 140,589,000 152,185,000 159,352,000 160,362,000 168,313,000 161,484,000 149,833,000 136,627,000 137,292,000 143,361,000     
        goodwill
      457,247,000 456,368,000 455,276,000 454,477,000 455,678,000 455,519,000 352,450,000 353,138,000 351,493,000 353,345,000 353,308,000 353,619,000 352,423,000 353,326,000 354,056,000 355,058,000 355,353,000 355,595,000 351,511,000 350,151,000 348,504,000 349,254,000 193,594,000 194,882,000 195,024,000 195,427,000 194,775,000  194,533,000 35,369,000 36,074,000 
        intangible assets
      60,816,000 64,553,000 69,469,000 76,388,000 83,307,000 90,227,000 46,206,000 50,905,000 55,605,000 60,304,000 65,247,000 70,280,000 75,232,000 81,246,000 87,277,000 98,816,000 102,802,000 110,327,000 115,009,000 121,828,000 128,414,000 135,825,000 52,241,000 56,500,000 60,759,000 65,070,000 69,490,000  79,161,000 10,139,000 11,278,000 
        deferred contract acquisition costs—noncurrent
      462,552,000 462,928,000 461,969,000 467,201,000 445,987,000 427,599,000 415,739,000 409,627,000 383,205,000 369,749,000 359,255,000 350,899,000 329,958,000 322,695,000 313,760,000 311,835,000 300,073,000 289,636,000 274,039,000 260,130,000 225,115,000 198,325,000 169,686,000 153,333,000 136,248,000 124,434,000 115,924,000  97,091,000 86,199,000 78,401,000 
        deferred tax assets—noncurrent
      838,694,000 836,641,000 844,837,000 840,470,000 816,538,000 822,026,000                          
        other assets—noncurrent
      170,227,000 163,613,000 153,073,000 141,803,000 132,028,000 129,232,000 107,654,000 99,615,000 92,032,000 90,079,000 85,795,000 79,484,000 75,521,000 67,349,000 61,470,000 50,337,000 45,791,000 38,680,000 33,882,000 24,942,000 22,530,000 16,659,000 26,312,000 24,678,000 24,617,000 23,896,000 23,947,000  9,175,000 9,513,000 12,891,000 
        total assets
      3,982,039,000 3,949,923,000 3,947,403,000 4,012,705,000 3,770,208,000 3,753,941,000 2,926,689,000 2,971,290,000 3,337,627,000 3,267,405,000 3,129,899,000 3,012,720,000 2,731,584,000 2,667,346,000 2,574,131,000 2,541,265,000 2,410,503,000 2,355,687,000 2,297,120,000 2,336,507,000 2,051,119,000 2,053,310,000 1,921,488,000 1,891,138,000 1,786,365,000 1,761,836,000 1,738,400,000 1,615,417,000 1,719,436,000 1,169,698,000 614,472,000 
        liabilities and equity
                                     
        current liabilities
                                     
        accounts payable
      22,482,000 10,643,000 24,583,000 30,697,000 18,144,000 8,116,000 17,700,000 19,029,000 14,787,000 5,803,000 14,688,000 24,393,000 47,176,000 44,449,000 26,213,000 52,804,000 47,712,000 33,612,000 14,870,000 37,367,000 32,309,000 33,053,000 21,504,000 28,144,000 29,099,000 23,452,000 21,436,000  22,059,000 16,653,000 13,269,000 
        accrued expenses and other current liabilities
      119,841,000 100,579,000 101,182,000 99,579,000 94,591,000 93,251,000 99,177,000 104,037,000 99,642,000 109,349,000 101,685,000 100,987,000 96,227,000 90,756,000 92,936,000 91,377,000 81,065,000 81,817,000 75,438,000 66,566,000 59,752,000 54,916,000 46,475,000 54,344,000        
        accrued compensation
      180,982,000 208,005,000 170,976,000 227,115,000 158,779,000 178,603,000 153,932,000 195,266,000 159,381,000 162,243,000 141,990,000 163,133,000 146,297,000 149,761,000 137,724,000 160,163,000 144,741,000 142,599,000 129,640,000 156,158,000 114,221,000 111,623,000 81,653,000 83,189,000 70,860,000 79,980,000 57,684,000  53,686,000 51,212,000 33,905,000 
        contract liabilities—current
      1,444,599,000 1,436,033,000 1,422,878,000 1,455,442,000 1,307,749,000 1,307,565,000 1,313,227,000 1,320,059,000 1,204,599,000 1,208,411,000 1,190,364,000 1,172,867,000 1,088,197,000 1,073,800,000 1,049,534,000 1,029,891,000 940,111,000 914,619,000 829,844,000 779,642,000 686,185,000 624,031,000 552,345,000 507,560,000 423,742,000 402,734,000 385,460,000  316,619,000 289,724,000 282,470,000 
        operating lease liabilities—current
      15,840,000 21,185,000 21,815,000 19,077,000 19,507,000 19,769,000 20,925,000 22,230,000 21,701,000 23,053,000 22,742,000 24,055,000 34,713,000 43,479,000 37,293,000 37,404,000 35,228,000 34,951,000 34,777,000 32,971,000 30,633,000 30,415,000 27,613,000 20,728,000 18,743,000 17,193,000 16,921,000     
        total current liabilities
      1,783,744,000 1,776,445,000 1,741,434,000 1,831,910,000 1,598,770,000 1,607,304,000 1,604,961,000 1,660,621,000 2,189,221,000 2,233,964,000 2,195,464,000 2,208,322,000 1,449,531,000 1,402,245,000 1,343,716,000 1,371,639,000 1,260,367,000 1,209,630,000 1,097,912,000 1,093,173,000 923,100,000 854,038,000 729,590,000 693,965,000 588,494,000 574,149,000 522,607,000  434,636,000 389,590,000 362,495,000 
        contract liabilities—noncurrent
      28,027,000 27,428,000 24,354,000 21,523,000 22,931,000 23,020,000 23,840,000 21,980,000 22,069,000 21,839,000 17,715,000 16,925,000 15,242,000 14,630,000 15,794,000 16,725,000 17,070,000 18,138,000 17,938,000 16,492,000 14,717,000 11,837,000 11,287,000 11,478,000 9,339,000 7,784,000 7,586,000  7,135,000 7,703,000 8,065,000 
        operating lease liabilities—noncurrent
      134,533,000 105,757,000 111,122,000 105,350,000 111,132,000 115,832,000 117,444,000 120,823,000 124,551,000 130,746,000 136,243,000 141,348,000 81,237,000 90,479,000 114,976,000 126,340,000 136,240,000 146,025,000 155,998,000 165,704,000 169,078,000 177,862,000 173,750,000 162,432,000 150,362,000 150,493,000 154,778,000     
        deferred tax liability—noncurrent
      18,497,000 19,064,000 22,381,000 20,596,000 19,303,000 18,122,000 18,037,000 16,795,000 17,160,000 13,923,000 12,324,000 10,723,000 10,400,000 10,323,000 9,079,000 9,316,000 6,379,000 6,424,000 6,484,000 6,464,000 7,974,000 8,740,000 4,814,000 4,920,000 4,275,000 4,270,000 4,267,000  2,500,000 2,499,000 2,505,000 
        other liabilities—noncurrent
      35,717,000 33,254,000 33,310,000 30,634,000 28,695,000 28,257,000 25,407,000 21,332,000 19,593,000 19,174,000 18,661,000 18,115,000 21,807,000 21,861,000 22,001,000 23,255,000 32,057,000 33,322,000 32,974,000 32,328,000 24,069,000 19,837,000 7,097,000 6,695,000 5,955,000 6,527,000 6,095,000  9,374,000 3,803,000 4,419,000 
        total liabilities
      2,000,518,000 1,961,948,000 1,932,601,000 2,010,013,000 1,780,831,000 1,792,535,000 1,789,689,000 1,841,551,000 2,372,594,000 2,419,646,000 2,380,407,000 2,395,433,000 2,263,078,000 2,260,215,000 2,225,182,000 2,265,762,000 2,170,934,000 2,143,811,000 2,053,883,000 2,007,380,000 1,625,087,000 1,551,419,000 1,398,700,000 1,344,811,000 1,217,003,000 1,195,157,000 1,140,718,000  909,267,000 426,228,000 400,346,000 
        commitments and contingencies
                                     
        stockholders’ equity
                                     
        preferred stock, 0.0001 par value...
                                     
        common stock, 0.0001 par value...
      20,000 20,000 20,000 20,000 20,000 20,000 20,000 21,000 20,000 20,000 20,000 20,000 20,000 20,000 20,000 20,000 20,000 20,000 19,000 19,000 19,000 19,000 18,000 18,000 18,000 18,000 17,000  16,000 16,000 4,000 
        treasury stock
      -3,387,000 -3,192,000 -3,192,000 -2,871,000 -2,871,000 -2,670,000 -2,670,000 -2,164,000 -2,164,000 -2,027,000 -2,027,000 -1,785,000 -1,785,000 -1,648,000 -1,648,000 -1,532,000 -1,532,000 -1,219,000 -1,219,000 -1,048,000 -1,048,000           
        additional paid-in capital
      3,665,653,000 3,544,127,000 3,435,219,000 3,321,242,000 3,225,481,000 3,087,650,000 2,950,081,000 2,821,461,000 2,693,124,000 2,530,532,000 2,412,033,000 2,240,732,000 2,108,062,000 1,968,852,000 1,835,187,000 1,720,013,000 1,650,714,000 1,611,897,000 1,615,646,000 1,702,254,000 1,736,241,000 1,749,323,000 1,714,462,000 1,685,167,000 1,660,313,000 1,612,786,000 1,575,471,000  1,676,180,000 1,555,185,000 438,200,000 
        accumulated other comprehensive loss
      -12,045,000 -16,078,000 -18,171,000 -28,376,000 -23,682,000 -24,548,000 -24,910,000 -19,360,000 -28,487,000 -19,536,000 -21,917,000 -22,996,000 -34,244,000 -24,446,000 -19,048,000      -1,140,000  -6,703,000 -1,673,000 -1,191,000 -2,945,000 -3,258,000     
        accumulated deficit
      -1,668,720,000 -1,536,902,000 -1,399,074,000 -1,287,323,000 -1,209,571,000 -1,099,046,000 -1,785,521,000 -1,670,219,000 -1,697,460,000 -1,661,230,000 -1,638,617,000 -1,598,684,000 -1,603,547,000 -1,535,647,000 -1,465,562,000 -1,438,189,000 -1,407,744,000 -1,402,068,000 -1,376,567,000 -1,380,452,000 -1,308,040,000 -1,249,549,000 -1,184,989,000 -1,137,185,000 -1,089,778,000 -1,043,180,000 -974,548,000 -928,778,000 -862,534,000 -809,721,000 -773,007,000 
        total stockholders’ equity
      1,981,521,000 1,987,975,000 2,014,802,000 2,002,692,000 1,989,377,000 1,961,406,000 1,137,000,000 1,129,739,000 965,033,000 847,759,000 749,492,000 617,287,000 468,506,000 407,131,000 348,949,000 275,503,000 239,569,000 211,876,000 243,237,000 325,737,000 426,032,000 501,891,000 522,788,000 546,327,000   597,682,000 614,362,000 810,169,000 743,470,000  
        total liabilities and equity
      3,982,039,000 3,949,923,000 3,947,403,000 4,012,705,000 3,770,208,000 3,753,941,000 2,926,689,000 2,971,290,000 3,337,627,000 3,267,405,000 3,129,899,000 3,012,720,000    2,541,265,000 2,410,503,000 2,355,687,000 2,297,120,000 2,336,507,000            
        convertible senior notes—current
              689,111,000 725,105,000 723,995,000 722,887,000 36,921,000  16,000  11,510,000 2,032,000 13,343,000 20,469,000            
        convertible senior notes, net—noncurrent
                  684,861,000 720,677,000 719,616,000 718,487,000 718,821,000 730,272,000 742,577,000 693,219,000            
        liabilities and stockholders' equity
                                     
        total liabilities and stockholders' equity
                  2,731,584,000 2,667,346,000 2,574,131,000          1,786,365,000 1,761,836,000 1,738,400,000     
        convertible senior notes
                         3,390,000 486,149,000 479,105,000 472,162,000 465,321,000 458,578,000 451,934,000 445,385,000 438,932,000 432,572,000   
        accumulated other comprehensive income
                     -4,809,000 -1,889,000 3,246,000 5,358,000 4,964,000  2,098,000       -3,493,000 -2,010,000 1,075,000 
        restricted cash
                          281,000 280,000 280,000 280,000 414,000 133,000 167,000  367,000 367,000 367,000 
        liabilities and stockholders’ equity
                                     
        total liabilities and stockholders’ equity
                          2,051,119,000 2,053,310,000 1,921,488,000 1,891,138,000        
        deferred rent—current
                                  2,029,000 1,872,000 1,811,000 
        deferred rent—noncurrent
                                  23,050,000 22,633,000 22,862,000 
        prepaid expense and other current assets
                              37,814,000 38,907,000 39,341,000  28,344,000 26,776,000 29,779,000 
        accrued expenses
                              33,094,000 34,227,000 28,133,000  22,669,000 18,368,000 19,023,000 
        other liabilities—current
                              12,956,000 16,563,000 12,973,000  17,574,000 11,761,000 12,017,000 
        stockholders' equity
                                     
        total stockholders' equity
                              569,362,000 566,679,000      
        cash, cash equivalents and investments
                                 933,234,000    
        working capital
                                 468,208,000    
        contract liabilities, current and non-current
                                 388,772,000    
        redeemable convertible preferred stock
                                     
        liabilities, redeemable convertible preferred stock and stockholders’ equity
                                     
        redeemable convertible preferred stock, 0.0001 par value...
                                    547,854,000 
        total liabilities, redeemable convertible preferred stock, and stockholders’ equity
                                  1,719,436,000 1,169,698,000  
        liabilities, redeemable convertible preferred stock and stockholders’ deficit
                                     
        stockholders’ deficit
                                     
        total stockholders’ deficit
                                    -333,728,000 
        total liabilities, redeemable convertible preferred stock, and stockholders’ deficit
                                    614,472,000 
      Cashflow Statements:
      Quarterly
      Annual
        Unit: USD2025-10-31 2025-07-31 2025-04-30 2025-01-31 2024-10-31 2024-07-31 2024-04-30 2024-01-31 2023-10-31 2023-07-31 2023-04-30 2023-01-31 2022-10-31 2022-07-31 2022-04-30 2022-01-31 2021-10-31 2021-07-31 2021-04-30 2021-01-31 2020-10-31 2020-07-31 2020-04-30 2020-01-31 2019-10-31 2019-07-31 2019-04-30 2019-01-31 2018-10-31 2018-07-31 2018-04-30 
                                       
          cash flows from operating activities:
                                       
          net income
        83,725,000 62,970,000 72,087,000 83,491,000 62,423,000 888,211,000 33,760,000 27,241,000 38,805,000 7,395,000 539,000                     
          adjustments to reconcile net income provided by operating activities:
                                       
          depreciation and amortization
        30,399,000 28,880,000 30,369,000 28,707,000 27,569,000 27,022,000 24,506,000 23,633,000 23,324,000 25,238,000 22,867,000 22,279,000 21,532,000 21,143,000 21,301,000 20,750,000 20,166,000 20,960,000 20,037,000 19,635,000 19,479,000 17,937,000 14,039,000 13,266,000 12,655,000 12,290,000 11,971,000 12,003,000 10,343,000 7,081,000 8,600,000 
          amortization of deferred contract acquisition and fulfillment costs
        68,374,000 68,654,000 66,482,000 64,486,000 61,264,000 57,255,000 54,212,000 52,382,000 49,399,000 50,152,000 48,230,000 50,664,000 44,806,000 45,585,000 43,990,000 43,683,000 37,283,000 32,543,000 30,933,000 28,597,000 25,593,000 23,834,000 21,360,000 20,387,000 18,211,000 16,889,000 14,260,000 12,223,000 10,743,000 9,900,000 9,246,000 
          amortization of debt discount and transaction costs
        167,000 302,000 138,000 139,000 138,000 139,000 138,000 1,027,000 1,227,000 1,249,000 1,246,000 1,245,000 1,243,000 1,198,000 1,284,000 1,250,000 1,255,000 1,274,000 1,319,000 7,173,000 7,044,000 6,942,000 6,842,000 6,742,000 6,645,000 6,548,000 6,454,000 6,360,000    
          non-cash operating lease costs
        4,804,000 4,704,000 4,660,000 4,602,000 4,601,000 4,984,000 4,878,000 4,811,000 4,768,000 5,751,000 5,980,000 7,033,000 7,002,000 7,024,000 6,442,000 6,643,000 6,527,000 6,706,000 6,943,000 6,646,000 6,963,000 6,795,000 6,324,000 5,592,000 4,980,000       
          stock-based compensation expense
        160,642,000 160,538,000 145,596,000 149,947,000 153,228,000 164,656,000 142,504,000 161,016,000 159,418,000 151,707,000 144,706,000 145,961,000 140,835,000 141,207,000 110,723,000 118,006,000 109,441,000 99,458,000 81,637,000 83,639,000 80,920,000 68,767,000 53,551,000 55,605,000 52,736,000 55,792,000 42,271,000 49,271,000 51,748,000 40,165,000 269,794,000 
          deferred income taxes
        -2,347,000 4,997,000 -3,465,000 -22,103,000 6,675,000 -826,038,000 1,477,000 -973,000 3,845,000 1,797,000 1,623,000 -1,348,000 -23,000 2,996,000 72,000 3,729,000 -1,110,000 -1,514,000 264,000 -1,360,000 -766,000 -180,000 -104,000 1,245,000 14,000 -24,000 52,000 2,346,000 -7,335,000 -6,000 -6,000 
          other
        634,000 -218,000 1,723,000 -361,000 1,149,000 3,851,000 1,472,000 -551,000 -571,000 49,000 -831,000 2,183,000 5,441,000 3,192,000 4,907,000 4,273,000 4,932,000 1,906,000 -1,240,000 -1,416,000 1,699,000 -997,000 504,000 401,000 229,000 -1,260,000 -1,111,000 2,879,000 -1,204,000 -3,100,000 2,225,000 
          changes in operating assets and liabilities:
                                       
          accounts receivable
        707,000 -50,674,000 121,003,000 -128,616,000 7,120,000 -7,068,000 130,639,000 -81,221,000 53,099,000 -8,478,000 108,281,000 -94,302,000 -83,084,000 -38,656,000 140,078,000 -135,349,000 -20,871,000 -34,365,000 73,205,000 -62,484,000 -36,583,000 7,915,000 17,239,000 -78,377,000 -20,812,000 -21,518,000 57,414,000 -43,937,000 -14,019,000 -4,237,000 19,622,000 
          prepaid expenses and other current assets
        2,928,000 5,544,000 -28,551,000 -9,334,000 8,767,000 -6,000 -17,061,000 7,300,000 6,463,000 2,383,000 -16,803,000 2,555,000 8,435,000 323,000 -16,351,000 5,816,000 -2,523,000 5,303,000 -15,670,000 680,000 3,553,000 4,272,000 -9,660,000 -1,106,000 1,121,000 3,950,000 -7,107,000 -900,000 1,023,000   
          deferred contract acquisition and fulfillment costs
        -67,266,000 -71,340,000 -56,648,000 -87,618,000 -83,293,000 -68,183,000 -63,072,000 -78,649,000 -63,154,000 -56,830,000 -56,526,000 -70,695,000 -53,305,000 -57,803,000 -50,512,000 -59,447,000 -52,528,000 -49,264,000 -46,154,000 -63,871,000 -52,225,000 -51,377,000 -41,037,000 -37,923,000 -29,361,000 -27,952,000 -20,487,000 -28,324,000 -22,206,000 -18,013,000 -12,326,000 
          other assets
        1,034,000 -2,179,000 844,000 -5,884,000 -1,060,000 -16,975,000 1,917,000 -1,413,000 -5,586,000 -772,000 -7,661,000 -6,612,000 -8,452,000 -604,000 -6,651,000 -2,677,000 -7,036,000 -3,509,000 -3,167,000 457,000 -331,000 -4,768,000 -1,364,000 612,000 -33,000 418,000 541,000 656,000 667,000 895,000 440,000 
          accounts payable
        12,477,000 -14,030,000 -6,764,000 9,152,000 10,061,000 -10,412,000 -1,163,000 4,263,000 11,205,000 -11,273,000 -9,021,000 -24,701,000 2,948,000 18,510,000 -23,197,000 5,445,000 16,146,000 12,150,000 -21,593,000 8,473,000 -2,620,000 8,829,000 -2,554,000 1,543,000 718,000 1,306,000 282,000 -1,390,000 -956,000 2,184,000 -7,218,000 
          accrued expenses and other liabilities
        19,178,000 175,000 4,625,000 10,081,000 1,014,000 -4,680,000 -3,480,000 4,101,000 -7,792,000 9,069,000 1,095,000 6,467,000 -2,094,000 -2,181,000 5,148,000 -1,058,000 -5,136,000 5,942,000 11,080,000 15,203,000 10,242,000 12,626,000 -916,000         
          accrued compensation
        -28,772,000 37,214,000 -61,451,000 70,364,000 -21,226,000 25,146,000 -45,048,000 38,347,000 -1,056,000 18,270,000 -21,582,000 14,046,000 -1,808,000 9,201,000 -23,220,000 23,909,000 -9,734,000 21,001,000 -34,048,000 41,033,000 688,000 24,401,000 -1,536,000 12,329,000 -9,120,000 22,296,000 -19,869,000 23,868,000 1,811,000 17,307,000 -16,947,000 
          contract liabilities
        8,610,000 15,966,000 -34,240,000 146,285,000 95,000 -11,553,000 -4,973,000 115,371,000 -3,582,000 22,171,000 18,287,000 86,353,000 15,010,000 23,102,000 18,712,000 89,435,000 24,423,000 84,976,000 51,648,000 95,230,000 65,034,000 62,892,000 44,594,000 85,957,000 22,563,000 17,472,000 4,274,000 65,018,000 16,353,000 6,892,000 12,611,000 
          operating lease liabilities
        -5,020,000 -5,430,000 -4,969,000 -5,426,000 -4,199,000 -6,141,000 -5,880,000 -5,987,000 -5,635,000 -6,862,000 -6,795,000 -8,934,000 -16,083,000 -9,088,000 -8,259,000 -8,642,000 -7,979,000 -8,502,000 -7,731,000 -7,379,000 -7,296,000 -7,504,000 406,000 -3,738,000 -3,688,000 -3,493,000 -3,705,000     
          net cash from operating activities
        290,274,000 246,073,000 251,439,000 307,912,000 234,326,000 220,208,000 254,826,000 270,698,000 264,177,000 211,016,000 233,635,000 137,057,000 52,537,000 120,879,000 196,286,000 87,792,000 105,409,000 177,669,000 135,597,000 62,233,000 57,443,000 118,134,000 59,144,000 45,505,000 -1,869,000 26,405,000 45,655,000 34,137,000 4,261,000 22,696,000 14,992,000 
          capital expenditures
        -27,374,000 -28,425,000 -23,624,000 -28,342,000 -23,613,000 -22,280,000 -22,753,000 -22,114,000 -23,841,000 -27,379,000 -19,057,000 -24,064,000 -16,477,000 -15,404,000 -21,709,000 -17,470,000 -15,392,000 -15,938,000 -12,596,000 -18,251,000 -19,393,000 -18,362,000 -26,389,000 -29,975,000 -12,280,000 -14,554,000 -15,237,000 -11,317,000 -8,576,000 -4,336,000 -6,184,000 
          free cash flows
        262,900,000 217,648,000 227,815,000 279,570,000 210,713,000 197,928,000 232,073,000 248,584,000 240,336,000 183,637,000 214,578,000 112,993,000 36,060,000 105,475,000 174,577,000 70,322,000 90,017,000 161,731,000 123,001,000 43,982,000 38,050,000 99,772,000 32,755,000 15,530,000 -14,149,000 11,851,000 30,418,000 22,820,000 -4,315,000 18,360,000 8,808,000 
          cash flows from investing activities:
                                       
          cash paid for acquisition, net of acquired cash
                                
          purchases of marketable securities
        -109,398,000 -119,637,000 -92,563,000 -77,699,000 -110,296,000 -103,603,000 -119,638,000 -132,875,000 -28,974,000 -120,542,000 -53,830,000 -131,461,000 -105,956,000 -166,558,000 -129,735,000 -81,366,000 -117,134,000 -88,703,000 -96,925,000 -84,340,000 -68,982,000   -107,318,000 -223,048,000 -155,675,000 -375,211,000     
          maturities of marketable securities
        99,486,000 117,710,000 91,262,000 74,500,000 90,211,000 93,509,000 82,114,000 222,352,000 87,500,000 83,318,000 80,699,000 112,148,000 121,590,000 99,124,000 91,055,000 90,113,000 79,900,000 75,658,000 37,513,000 83,756,000 103,366,000 131,345,000 170,071,000 166,599,000 216,261,000 151,992,000 92,457,000     
          purchases of strategic and other investments
        -462,000   -750,000 -125,000 -500,000 -125,000 -400,000   -125,000 -1,000,000 -500,000 -2,125,000 -1,000,000 -250,000               
          purchases of property and equipment
        -27,374,000 -28,425,000 -23,624,000 -28,342,000 -23,613,000 -22,280,000 -22,753,000 -22,114,000 -23,841,000 -27,379,000 -19,057,000 -24,064,000 -16,477,000 -15,404,000 -21,709,000 -17,470,000 -15,392,000 -15,938,000 -12,596,000 -18,251,000 -19,393,000 -18,362,000 -26,389,000 -29,975,000 -12,280,000 -14,554,000 -15,237,000 -11,317,000 -8,576,000 -4,336,000 -6,184,000 
          net cash from investing activities
        -37,748,000 -30,452,000 -24,925,000 -32,291,000 -43,698,000 -176,110,000 -60,777,000 67,238,000 34,285,000 -64,723,000 7,812,000 -43,502,000 -1,843,000 -83,338,000 -62,514,000 -5,224,000 -52,808,000 -34,371,000 -70,506,000 -18,835,000 9,691,000 -79,295,000 169,668,000 29,306,000 -19,067,000 -18,237,000 -313,491,000 -426,449,000 -227,355,000 -4,336,000 -6,184,000 
          cash flows from financing activities:
                                       
          payment of revolving credit facility costs
                                      
          repurchases of common stock
        -215,057,000 -201,514,000 -183,431,000 -161,725,000 -172,665,000 -200,076,000 -149,062,000 -75,035,000 -30,008,000 -40,472,000 -38,034,000                   
          payment of tax withholding obligation on net rsu settlement and espp purchase
        -74,254,000 -69,164,000 -62,793,000 -81,148,000 -51,051,000 -39,446,000 -41,637,000 -45,922,000 -35,615,000 -40,044,000 -22,637,000  -23,263,000 -19,118,000 -24,739,000                 
          proceeds from exercise of stock options
        80,000 471,000 699,000 11,359,000 10,257,000 454,000 635,000 784,000 12,375,000 705,000 127,000 1,669,000 383,000 8,688,000 1,938,000 2,553,000 9,358,000 5,202,000 6,616,000 9,322,000 1,945,000 5,403,000 7,635,000 9,914,000 19,815,000 10,194,000 32,254,000     
          proceeds from employee stock purchase plan
        18,770,000 22,010,000 15,124,000 20,190,000 14,604,000 18,390,000 12,375,000 24,151,000 22,910,000 23,167,000 16,269,000 13,590,000 13,309,000 10,563,000     
          net cash from financing activities
        -270,461,000 -273,340,000 -223,515,000 -231,514,000 -198,335,000 -239,068,000 -169,874,000 -735,034,000 -120,754,000 -69,347,000 -20,904,000 -15,614,000 -48,539,000 -35,453,000 1,350,000 -73,930,000 -65,387,000 -142,350,000 -112,954,000 143,459,000 -95,203,000 -81,734,000 -25,498,000 -31,302,000 -6,186,000 -19,647,000 -13,320,000 -181,055,000 498,070,000 530,480,000 5,621,000 
          effect of foreign exchange on cash, cash equivalents and restricted cash
        1,922,000 1,529,000 9,923,000 -5,311,000 438,000 238,000 -2,915,000 5,096,000 -7,187,000 1,279,000 1,011,000 10,868,000 -6,612,000 -2,860,000 -5,180,000 -3,122,000 -1,908,000 -1,343,000 779,000 4,214,000 -1,208,000 4,920,000 -2,280,000 -137,000 810,000 -741,000 -379,000 -2,955,000 362,000 526,000 -2,069,000 
          net decrease in cash, cash equivalents and restricted cash
        -16,013,000                               
          cash, cash equivalents and restricted cash at beginning of period
        659,554,000 801,499,000 723,201,000 509,679,000 -1,000 1,000 566,336,000 241,483,000 518,178,000 257,436,000 
          cash, cash equivalents and restricted cash at end of period
        -16,013,000 -56,190,000 672,476,000 38,796,000 -7,269,000 -194,732,000 822,759,000 -392,002,000 170,521,000 78,225,000 944,755,000 88,809,000 -4,457,000 -772,000 639,621,000 5,515,000 -14,694,000 -394,000 519,252,000 191,071,000 -29,277,000 -37,975,000 442,517,000 43,372,000 -26,312,000 -12,220,000 236,643,000 -576,322,000 275,338,000 549,366,000 269,796,000 
          net increase in cash, cash equivalents and restricted cash
          12,922,000 38,796,000 -7,269,000 -194,732,000 21,260,000 -392,002,000 170,521,000 78,225,000 221,554,000 88,809,000 -4,457,000 -772,000 129,942,000 5,516,000 -14,694,000 -395,000 -47,084,000 191,071,000 -29,277,000 -37,975,000 201,034,000 43,372,000 -26,312,000 -12,220,000 -281,535,000 -576,322,000 275,338,000 549,366,000 12,360,000 
          adjustments to reconcile net income to net cash from operating activities
                                       
          changes in operating assets and liabilities
                                       
          repayments of convertible senior notes
               -689,896,000      -13,071,000 -3,121,000 -25,030,000 -36,684,000             
          settlement of capped calls, net of related costs
               23,688,000                     
          sales of marketable securities
                       4,499,000 68,000 1,000,000 2,002,000 28,986,000         
          adjustments to reconcile net income to net cash from operating activities:
                                       
          net loss
                   4,863,000 -29,866,000 -45,078,000 -27,373,000 -30,445,000 -5,676,000 -25,501,000 -8,354,000 -72,412,000 -58,491,000 -64,560,000 -47,804,000 -47,407,000 -46,598,000 -68,632,000 -45,722,000 -66,244,000 -52,813,000 -36,714,000 -270,687,000 
          adjustments to reconcile net loss to net cash from operating activities
                                       
          loss on extinguishment of debt
                                       
          operating cash flow related to repayments of convertible senior notes
                                       
          proceeds from issuance of convertible senior notes, net of initial purchasers' discounts and transaction costs
                                      
          purchase of capped calls related to issuance of convertible senior notes
                                      
          payment of tax withholding obligation on rsu settlement and espp purchase
                                       
          adjustments to reconcile net loss to net cash from operating activities:
                                       
          contract assets
                      -808,000 2,471,000 -398,000 1,213,000 1,607,000 5,802,000 -5,460,000 2,310,000 -740,000 5,715,000 -2,318,000 -2,204,000 -2,701,000 1,430,000 1,625,000 -1,397,000 2,546,000 
          payment of tax withholding obligation on net share settlement of restricted stock units
                        -94,534,000 -122,522,000 -106,053,000             
          fair value adjustments to strategic investments
                         -5,119,000             
          impairment of operating lease right-of-use assets
                                       
          non-cash charitable donation
                                       
          purchases of strategic investments
                          -500,000    -15,500,000     
          purchases of other investments
                           -241,000 -3,000,000         
          proceeds from issuance of common stock in initial public offering, net of underwriting commissions
                                     
          payment of deferred offering costs
                                   -319,000 -170,000 -1,328,000 -2,194,000 
          other financing
                                       
          payment of tax withholding obligation on rsu settlement
                            -113,417,000 -87,137,000 -46,723,000 -41,216,000 -39,310,000 -29,841,000 -56,137,000     
          adjustments to reconcile net to net cash from operating activities
                                       
          proceeds from sale of business held for sale
                                       
          accrued expenses
                                -5,203,000 5,997,000 6,442,000 604,000 1,304,000 -996,000 3,302,000 
          other liabilities
                                -4,608,000 3,795,000 -1,732,000 -3,294,000 3,456,000 -210,000 438,000 
          amortization of operating lease right-of-use assets
                                  4,128,000     
          deferred rent
                                   1,568,000 574,000 -168,000 -129,000 
          purchases of investments
                                       
          proceeds from sale of short-term investments
                                       
          proceeds from the exercise of stock options
                                   34,846,000 5,047,000 2,503,000 7,815,000 
          payment of holdback on prior acquisition
                                       
          supplemental disclosure:
                                       
          cash paid for interest
                                     60,000 144,000 
          cash paid for taxes
                                     485,000 1,516,000 
          non-cash investing and financing activities:
                                       
          property and equipment in accounts payable and other accrued liabilities
                                     -1,138,000 3,238,000 
          conversion of redeemable convertible preferred stock to common stock in connection with initial public offering
                                       
          conversion of preferred stock warrant to common stock warrant in connection with initial public offering
                                       
          preferred stock accretion
                                       
          deferred offering costs in accounts payable and other accrued liabilities
                                     -1,004,000 1,173,000 
          prepaid expenses & other current assets
                                      -6,519,000 
          accretion of preferred stock
                                      353,000