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BigCommerce Holdings, Inc
(NASDAQ:BIGC) 

BIGC stock logo

BigCommerce Holdings, Inc. operates a software-as-a-service platform for small businesses, mid-markets, and large enterprises in the United States. The company's platform provides various services for launching and scaling ecommerce operation, including store design, catalog management, hosting, che...

Founded: 2009
Full Time Employees: 690
Founder: Eddie Machaalani 
Co-Founder: Mitchell Harper
CEO: Brent Bellm  
Sector: Technology
Industry: Software-Application

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At a glance:
  • Leading Open SaaS E-commerce Platform: BigCommerce provides a flexible, cloud-based software-as-a-service (SaaS) platform enabling businesses of all sizes, particularly mid-market and enterprise, to build and manage online stores.
  • Strategic Focus on Enterprise and B2B Growth: The company is increasingly targeting larger, more complex B2B and B2C enterprise clients to drive higher average revenue per user (ARPU) and secure more stable recurring revenue streams.
  • Recurring Revenue Model with Growth Investments: BigCommerce primarily generates revenue through subscription fees, with additional income from partner services. While demonstrating top-line growth, the company often prioritizes investments in product development and market expansion, impacting short-term profitability and free cash flow.
  • Highly Competitive Market Position: Operating in a crowded e-commerce platform space, BigCommerce competes with major players like Shopify Plus, Adobe Commerce, and Salesforce Commerce Cloud, differentiating itself through its open SaaS architecture and robust feature set for scaling businesses.
Bull Thesis:
  • Strong Focus on Mid-Market and Enterprise Clients: BigCommerce's strategic shift and success in attracting larger, more complex businesses (mid-market and enterprise) with higher average revenue per user (ARPU) and potentially lower churn rates positions it for more stable and significant revenue growth. Its 'Open SaaS' architecture appeals to these clients seeking greater flexibility and customization.
  • Significant International Expansion Opportunities: The company has substantial runway for growth by expanding its presence in international markets. As e-commerce adoption continues globally, BigCommerce can leverage its platform to capture market share outside its core regions, diversifying its revenue streams and reducing reliance on any single market.
  • Expanding Ecosystem and Strategic Partnerships: BigCommerce continues to build out its ecosystem through strategic integrations and partnerships with leading payment providers, ERP systems, marketing tools, and shipping solutions. This enhances the platform's value proposition, makes it more sticky for merchants, and broadens its appeal to a wider range of businesses.
Bear Thesis:
  • Intense Competition and Market Share Pressure: BigCommerce operates in a highly competitive e-commerce platform market, facing formidable rivals like Shopify Plus, Salesforce Commerce Cloud, and Adobe Commerce (Magento). This intense competition can lead to pricing pressure, increased marketing spend, and challenges in rapidly gaining significant market share, potentially limiting its growth ceiling.
  • Persistent Unprofitability and Negative Free Cash Flow: Despite revenue growth, BigCommerce has consistently reported net losses and negative free cash flow. This raises concerns about its long-term financial sustainability and its ability to fund operations and growth initiatives without relying on further capital raises, especially in a higher interest rate environment.
  • Macroeconomic Headwinds Impacting E-commerce Growth: A slowdown in global economic growth, inflationary pressures, and reduced consumer spending can directly impact e-commerce sales and, consequently, BigCommerce's Gross Merchandise Volume (GMV) and subscription revenue. This external factor could lead to slower merchant acquisition and reduced expansion from existing clients.
  • Slower Growth Trajectory Compared to Market Leaders: While growing, BigCommerce's revenue growth rate might be perceived as slower or less explosive compared to some market leaders or high-growth SaaS peers. This could lead to investor skepticism regarding its ability to achieve significant scale and profitability in the near term, especially given its current valuation.
Main Competitors:
  • Shopify Inc. ($SHOP) (Shopify Platform), Shopify is the market leader in SaaS e-commerce, offering a comprehensive platform for businesses of all sizes. It competes directly with BigCommerce across SMB, mid-market, and increasingly enterprise segments, providing similar core functionalities, extensive app ecosystems, and integrated payment solutions (Shopify Payments). Shopify's broad appeal and ease of use make it a formidable competitor.
  • Adobe Inc. ($ADBE) (Adobe Commerce (Magento)), Adobe Commerce (formerly Magento) is a powerful, highly customizable e-commerce platform, available in both open-source and cloud-hosted versions. It competes with BigCommerce primarily in the mid-market and enterprise segments, appealing to businesses that require extensive customization, complex integrations, and have dedicated development resources for a robust, scalable solution.
  • Automattic Inc. (WooCommerce), WooCommerce is a free, open-source e-commerce plugin for WordPress, making it a popular choice for businesses already using WordPress or those seeking a highly customizable, self-hosted solution. It competes with BigCommerce by offering a lower-cost entry point and extensive flexibility, though it typically requires more technical expertise and management from the merchant for hosting, security, and maintenance.
  • Salesforce, Inc. ($CRM) (Salesforce Commerce Cloud), Salesforce Commerce Cloud is an enterprise-grade e-commerce platform designed for large businesses with complex needs, high transaction volumes, and global operations. It competes with BigCommerce in the upper mid-market and enterprise segments, offering robust features, AI capabilities, and deep integration with the broader Salesforce CRM and marketing ecosystem.
  • Wix.com Ltd. ($WIX) (Wix eCommerce), Wix offers an easy-to-use website builder with integrated e-commerce functionalities, targeting small businesses, solopreneurs, and individuals who prioritize simplicity and design. It competes with BigCommerce at the lower end of the SMB market, providing an all-in-one solution for building an online presence and selling products with minimal technical effort, often at a lower price point.
Moat:
BigCommerce operates in a highly competitive e-commerce platform market, facing diverse rivals across various segments. Its primary moat lies in its 'Open SaaS' approach, offering greater flexibility, API access, and headless commerce capabilities compared to more closed platforms, which appeals to mid-market and enterprise clients seeking custom solutions without the full burden of self-hosting. BigCommerce also emphasizes a lower total cost of ownership for scaling businesses and strong B2B functionality. Competition is intense, with Shopify dominating the SMB and mid-market with its vast ecosystem, while Adobe Commerce and Salesforce Commerce Cloud target the enterprise space with highly customizable and integrated solutions. Open-source alternatives like WooCommerce provide a flexible, cost-effective option for technically proficient users, and website builders like Wix capture the smallest businesses. BigCommerce differentiates itself by balancing ease of use with powerful customization, aiming to capture businesses that have outgrown simpler platforms but aren't ready for the full complexity of traditional enterprise solutions.
Income Statements:
Quarterly
Annual
    Unit: USD2025-09-30 2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 2021-09-30 2021-06-30 2021-03-31 2020-12-31 2020-09-30 2020-06-30 
                          
      revenue
    86,029,000 84,433,000 82,370,000 87,028,000 83,710,000 81,829,000 80,360,000 84,149,000 78,045,000 75,443,000 71,757,000 72,431,000 72,391,000 68,203,000 66,050,000 64,897,000 59,285,000 49,013,000 46,660,000 43,143,000 39,735,000 36,316,000 
      yoy
    2.77% 3.18% 2.50% 3.42% 7.26% 8.46% 11.99% 16.18% 7.81% 10.62% 8.64% 11.61% 22.11% 39.15% 41.56% 50.42% 49.20% 34.96%     
      qoq
    1.89% 2.50% -5.35% 3.96% 2.30% 1.83% -4.50% 7.82% 3.45% 5.14% -0.93% 0.06% 6.14% 3.26% 1.78% 9.47% 20.96% 5.04% 8.15% 8.58% 9.41%  
      cost of revenue
    18,595,000 17,739,000 16,984,000 19,476,000 19,863,000 19,811,000 18,439,000 18,946,000 19,054,000 18,756,000 17,446,000 18,492,000 17,525,000 16,860,000 17,103,000 16,641,000 12,403,000 10,185,000 9,250,000 10,216,000 8,593,000 7,837,000 
      gross profit
    67,434,000 66,694,000 65,386,000 67,552,000 63,847,000 62,018,000 61,921,000 65,203,000 58,991,000 56,687,000 54,311,000 53,939,000 54,866,000 51,343,000 48,947,000 48,256,000 46,882,000 38,828,000 37,410,000 32,927,000 31,142,000 28,479,000 
      yoy
    5.62% 7.54% 5.60% 3.60% 8.23% 9.40% 14.01% 20.88% 7.52% 10.41% 10.96% 11.78% 17.03% 32.23% 30.84% 46.55% 50.54% 36.34%     
      qoq
    1.11% 2.00% -3.21% 5.80% 2.95% 0.16% -5.03% 10.53% 4.06% 4.37% 0.69% -1.69% 6.86% 4.90% 1.43% 2.93% 20.74% 3.79% 13.61% 5.73% 9.35%  
      gross margin %
    78.39% 78.99% 79.38% 77.62% 76.27% 75.79% 77.05% 77.49% 75.59% 75.14% 75.69% 74.47% 75.79% 75.28% 74.11% 74.36% 79.08% 79.22% 80.18% 76.32% 78.37% 78.42% 
      operating expenses:
                          
      sales and marketing
    36,281,000 35,071,000 30,366,000 29,605,000 33,140,000 34,425,000 32,432,000 34,332,000 36,253,000 35,593,000 34,052,000 33,871,000 34,402,000 34,348,000 32,173,000 30,284,000 26,101,000 22,157,000 20,809,000 20,577,000 19,328,000 16,803,000 
      research and development
    17,464,000 18,310,000 19,206,000 19,763,000 20,841,000 20,287,000 19,988,000 19,509,000 21,703,000 21,403,000 20,845,000 22,669,000 22,245,000 22,394,000 20,944,000 19,755,000 16,532,000 14,725,000 13,535,000 13,942,000 12,124,000 11,345,000 
      general and administrative
    12,141,000 15,855,000 13,644,000 14,994,000 16,435,000 15,436,000 14,929,000 13,574,000 14,342,000 14,428,000 16,494,000 18,963,000 20,503,000 19,211,000 17,312,000 17,750,000 14,370,000 13,110,000 11,608,000 12,212,000 9,745,000 7,714,000 
      amortization of intangible assets
    1,900,000 2,520,000 2,335,000 2,383,000 2,434,000 2,452,000 2,467,000 2,323,000 2,033,000 2,033,000 2,033,000 2,016,000 2,016,000 2,009,000 2,037,000 1,882,000 1,402,000      
      acquisition related costs
     111,000 333,000 333,000 334,000 334,000                 
      restructuring charges
    83,000 1,614,000 1,912,000 1,225,000 9,880,000 2,572,000  219,000 5,795,000  420,000            
      total operating expenses
    67,869,000 73,481,000 67,796,000 68,303,000 83,064,000 75,506,000 70,149,000 70,892,000 81,193,000 77,582,000 77,969,000 88,626,000 85,426,000 90,483,000 85,126,000 82,071,000 68,197,000 51,099,000 45,952,000 46,731,000 41,197,000 35,862,000 
      income from operations
    -435,000 -6,787,000 -2,410,000 -751,000 -19,217,000 -13,488,000 -8,228,000 -5,689,000 -22,202,000 -20,895,000 -23,658,000 -34,687,000 -30,560,000 -39,140,000 -36,179,000 -33,815,000 -21,315,000 -12,271,000 -8,542,000 -13,804,000 -10,055,000 -7,383,000 
      yoy
    -97.74% -49.68% -70.71% -86.80% -13.44% -35.45% -65.22% -83.60% -27.35% -46.61% -34.61% 2.58% 43.37% 218.96% 323.54% 144.97% 111.98% 66.21%     
      qoq
    -93.59% 181.62% 220.91% -96.09% 42.47% 63.93% 44.63% -74.38% 6.26% -11.68% -31.80% 13.50% -21.92% 8.18% 6.99% 58.64% 73.70% 43.65% -38.12% 37.28% 36.19%  
      operating margin %
    -0.51% -8.04% -2.93% -0.86% -22.96% -16.48% -10.24% -6.76% -28.45% -27.70% -32.97% -47.89% -42.22% -57.39% -54.78% -52.11% -35.95% -25.04% -18.31% -32.00% -25.31% -20.33% 
      gain on convertible note extinguishment
      3,931,000  12,110,000                  
      interest income
    1,184,000 1,171,000 1,300,000 1,761,000 2,433,000 3,196,000 3,178,000 3,183,000 3,059,000 2,825,000 2,426,000 2,068,000 1,431,000 577,000 122,000 65,000 24,000 29,000 12,000 11,000 2,000 17,000 
      interest expense
    -2,478,000 -2,522,000 -2,543,000 -2,703,000 -1,908,000 -720,000 -720,000 -719,000 -721,000 -722,000 -722,000 -708,000 -706,000 -705,000 -709,000 -703,000 -125,000   -448,000 -741,000 -1,152,000 
      other expense
    -302,000 -23,000 -107,000 -146,250 -142,000 -111,000    -63,000    -297,000 -156,000    -14,000 59,000 -75,000 40,000 
      income before provision for income taxes
    -2,031,000 -8,161,000 171,000 -2,066,000 -6,724,000 -11,123,000 -6,102,000 -3,728,000 -20,165,000 -18,855,000 -21,923,000 -32,726,000 -30,211,000 -39,565,000 -36,922,000 -34,541,000 -21,411,000 -12,215,000 -8,544,000 -14,182,000 -10,869,000 -8,478,000 
      provision for income taxes
    -212,000 -221,000 -524,000 -324,000 -269,000 -132,000 -290,000 -138,000 -145,000 210,000 197,000 254,000 86,000 40,000 115,000 -297,000 257,000 6,000  19,000 -14,000 3,000 
      net income
    -2,243,000 -8,382,000 -353,000 -2,390,000 -6,993,000 -11,255,000 -6,392,000 -3,176,000 -20,310,000 -19,065,000 -22,120,000 -32,980,000 -30,297,000 -39,605,000 -37,037,000 -34,244,000 -21,668,000 -12,221,000 -8,544,000 -14,201,000 -10,855,000 -8,481,000 
      yoy
    -67.93% -25.53% -94.48% -24.75% -65.57% -40.97% -71.10% -90.37% -32.96% -51.86% -40.28% -3.69% 39.82% 224.07% 333.49% 141.14% 99.61% 44.10%     
      qoq
    -73.24% 2274.50% -85.23% -65.82% -37.87% 76.08% 101.26% -84.36% 6.53% -13.81% -32.93% 8.86% -23.50% 6.93% 8.16% 58.04% 77.30% 43.04% -39.84% 30.82% 27.99%  
      net income margin %
    -2.61% -9.93% -0.43% -2.75% -8.35% -13.75% -7.95% -3.77% -26.02% -25.27% -30.83% -45.53% -41.85% -58.07% -56.07% -52.77% -36.55% -24.93% -18.31% -32.92% -27.32% -23.35% 
      basic net loss per share
    -0.03 -0.1  -0.03 -0.09 -0.15 -0.08 -0.04 -0.27              
      shares used to compute basic net loss per share
    80,756 80,122 78,835 281 77,869 77,456 76,626 365 75,387              
      acquisition related expenses
          333,000 935,000 1,067,000 4,125,000 4,125,000 3,775,000 6,260,000 12,521,000 12,660,000 12,400,000 9,792,000 1,107,000     
      other income
          -332,000    31,000 -207,000 -376,000   4,500 5,000 27,000     
      other expenses
           -503,000 -301,000              
      basic and diluted net loss per share
             -0.25             
      shares used to compute basic and diluted net loss per share
             74,790             
      basic and diluted net loss per share attributable to common stockholders
              -0.3 -0.45 -0.41 -0.54 -0.51 -0.48 -0.3 -0.17 -0.12 -0.16 -0.16 -0.54 
      weighted-average shares used for eps calculation
              74,142 73,226 73,508 73,084 72,476 70,933 71,372 70,622 69,792 39,092 49,355 19,149 
      change in fair value of financial instruments
                          
      dividends and accretion of issuance costs on series f preferred stock
                       -240,500 2,732,000  
      net loss attributable to common stockholders
                   -34,244,000 -21,668,000 -12,221,000 -8,544,000 -14,201,000 -8,123,000 -10,434,000 
      cumulative dividends and accretion of issuance costs on series f preferred stock
                         -1,953,000 
    Balance Sheets:
    Quarterly
    Annual
      Unit: USD2025-09-30 2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 2021-09-30 2021-06-30 2021-03-31 2020-12-31 2020-09-30 2020-06-30 
                            
        assets
                            
        current assets
                            
        cash and cash equivalents
      49,912,000 46,265,000 52,084,000 88,877,000 35,441,000 133,088,000 60,900,000 71,719,000 69,779,000 74,517,000 61,070,000 91,573,000 100,609,000 220,550,000 250,934,000 297,561,000 364,909,000 172,872,000 189,578,000 219,447,000 178,846,000 25,390,000 
        restricted cash
      1,164,000 1,164,000 1,164,000 1,479,000 1,514,000 1,120,000 1,112,000 1,126,000 1,107,000 1,114,000 1,117,000 1,457,000 1,356,000 1,331,000 1,156,000 1,143,000 1,141,000 1,156,000 1,158,000 1,160,000 1,133,000 1,121,000 
        marketable securities
      92,114,000 88,190,000 68,628,000 89,283,000 132,955,000 142,712,000 204,281,000 198,415,000 195,590,000 222,890,000 221,272,000 211,941,000 206,134,000 138,109,000 125,175,000 102,315,000 43,467,000 30,397,000 18,374,000    
        accounts receivable
      48,234,000 51,767,000 44,164,000 48,117,000 43,378,000 45,054,000 39,302,000 37,713,000 51,797,000 52,151,000 59,009,000 51,899,000 48,064,000 45,908,000 40,995,000 39,806,000 33,775,000 28,977,000 26,067,000 22,894,000 21,458,000 20,244,000 
        prepaid expenses and other assets
      17,720,000 14,722,000 18,575,000 14,641,000 21,032,000 24,688,000 29,251,000 24,733,000 15,673,000 13,455,000 14,048,000 11,206,000 13,819,000 8,944,000 10,570,000 9,710,000 13,722,000 6,496,000 7,307,000 8,000,000 9,259,000 7,837,000 
        deferred commissions
      6,808,000 7,556,000 8,065,000 8,822,000 9,140,000 9,119,000 8,695,000 8,280,000 7,585,000 6,995,000 6,431,000 6,171,000 5,532,000 5,138,000 4,412,000 4,013,000 3,445,000 3,158,000 2,880,000 2,571,000 2,224,000 1,971,000 
        total current assets
      215,952,000 209,664,000 192,680,000 251,219,000 243,460,000 355,781,000 343,541,000 341,986,000 341,531,000 371,122,000 362,947,000 374,247,000 375,514,000 419,980,000 433,242,000 454,548,000 460,459,000 243,056,000 245,364,000 254,072,000 212,920,000 56,563,000 
        property and equipment
      11,196,000 8,983,000 8,128,000 9,128,000 9,374,000 9,975,000 9,991,000 10,233,000 10,538,000 10,362,000 10,251,000 9,083,000 9,067,000 9,314,000 7,980,000 7,429,000 7,383,000 7,329,000 6,896,000 7,122,000 7,242,000 7,608,000 
        operating lease, right-of-use-assets
      7,470,000 7,114,000 7,447,000 1,993,000 2,278,000 3,647,000 4,024,000 4,405,000 4,681,000 5,042,000             
        prepaid expenses and other assets, net of current portion
      6,181,000 5,797,000 4,299,000 3,146,000      728,000             
        deferred commissions, net of current portion
      3,733,000 4,143,000 4,381,000 5,559,000 5,998,000 6,408,000 6,430,000 7,056,000 7,397,000 6,985,000 6,728,000 7,037,000 6,727,000 6,662,000 5,932,000 5,673,000 4,800,000 4,456,000 4,077,000 3,590,000 2,995,000 2,558,000 
        intangible assets
      13,006,000 14,906,000 17,426,000 17,317,000 19,699,000 22,133,000 24,584,000 27,052,000 21,484,000 23,517,000 25,550,000 27,583,000 29,400,000 31,416,000 32,995,000 35,032,000 35,360,000      
        goodwill
      51,927,000 51,927,000 51,927,000 51,927,000 51,927,000 51,927,000 52,086,000 52,086,000 49,749,000 49,749,000 49,749,000 49,749,000 49,749,000 49,742,000 42,432,000 42,432,000 41,374,000      
        total assets
      309,465,000 302,534,000 286,288,000 340,289,000 335,148,000 452,504,000 442,473,000 444,058,000 435,976,000 467,505,000 461,506,000 474,056,000 481,370,000 528,591,000 535,011,000 555,460,000 560,493,000 266,512,000 268,829,000 276,626,000 235,502,000 79,617,000 
        liabilities and stockholders’ equity
                            
        current liabilities
                            
        accounts payable
      9,530,000 8,775,000 7,822,000 7,018,000 8,149,000 6,686,000 7,063,000 7,982,000 6,265,000 6,485,000 7,508,000 7,013,000 7,217,000 6,283,000 7,924,000 8,211,000 5,885,000 5,412,000 4,658,000 5,788,000 5,566,000 5,752,000 
        accrued liabilities
      4,485,000 3,464,000 2,760,000 3,194,000 2,771,000 3,596,000 3,212,000 2,652,000 3,091,000 3,673,000 4,239,000 2,937,000 2,797,000 2,137,000 3,495,000 2,941,000 2,890,000 3,990,000 2,572,000 3,344,000 2,584,000 2,843,000 
        deferred revenue
      59,179,000 55,738,000 48,658,000 46,590,000 46,352,000 42,417,000 34,810,000 32,242,000 31,269,000 28,245,000 20,786,000 17,783,000 15,626,000 15,224,000 13,220,000 12,752,000 12,910,000 12,860,000 13,144,000 11,406,000 11,842,000 11,257,000 
        operating lease liabilities
      1,540,000 1,766,000 2,006,000 2,438,000                   
        other liabilities
      26,258,000 28,538,000 21,006,000 28,766,000                   
        total current liabilities
      100,992,000 98,281,000 82,252,000 88,006,000 86,587,000 78,829,000 67,945,000 70,750,000 67,054,000 91,503,000 77,358,000 78,786,000 66,320,000 78,629,000 64,806,000 62,811,000 48,758,000 42,692,000 40,101,000 45,887,000 52,477,000 38,338,000 
        convertible notes
      157,298,000 157,545,000 157,788,000 216,466,000 216,756,000                  
        operating lease liabilities, net of current portion
      7,047,000 6,709,000 6,994,000 1,680,000 2,068,000 6,393,000 7,014,000 7,610,000 8,090,000 8,695,000 9,362,000 10,008,000 10,627,000 11,276,000 11,941,000 10,217,000 10,805,000 11,268,000 11,831,000 12,672,000 13,400,000 14,152,000 
        other liabilities, net of current portion
      1,293,000 1,233,000 1,179,000 768,000                   
        total liabilities
      266,630,000 263,768,000 248,213,000 306,920,000 306,162,000 426,393,000 415,554,000 418,525,000 416,101,000 440,585,000 427,066,000 428,384,000 416,276,000 443,612,000 425,134,000 417,172,000 399,304,000 55,445,000 53,491,000 59,867,000 77,004,000 122,671,000 
        stockholders’ equity
                            
        common stock
      7,000 7,000 7,000  7,000 7,000 7,000                
        additional paid-in capital
      675,285,000 669,068,000 659,985,000 654,905,000 647,897,000 638,586,000 628,058,000 620,021,000 611,767,000 598,657,000 587,022,000 576,851,000 563,703,000 552,752,000 537,779,000 528,540,000 517,006,000 545,216,000 537,266,000 530,143,000 457,681,000 20,571,000 
        accumulated other comprehensive income
      209,000 114,000 124,000 145,000 380,000                  
        accumulated deficit
      -632,666,000 -630,423,000 -622,041,000 -621,688,000 -619,298,000 -612,305,000 -601,050,000 -594,658,000 -591,482,000 -571,172,000 -552,107,000 -529,987,000 -497,007,000 -466,710,000 -427,105,000 -390,068,000 -355,824,000 -334,156,000 -321,935,000 -313,391,000 -299,190,000 -291,079,000 
        total stockholders’ equity
      42,835,000 38,766,000 38,075,000 33,369,000 28,986,000 26,111,000 26,919,000 25,533,000 19,875,000 26,920,000 34,440,000 45,672,000 65,094,000 84,979,000 109,877,000 138,288,000 161,189,000 211,067,000 215,338,000 216,759,000 158,498,000 -270,506,000 
        total liabilities and stockholders’ equity
      309,465,000 302,534,000 286,288,000  335,148,000 452,504,000 442,473,000 444,058,000 435,976,000 467,505,000 461,506,000 474,056,000 481,370,000 528,591,000 535,011,000  560,493,000      
        commitments and contingencies
                            
        common stock, 0.0001 par value...
         7,000    7,000 7,000 7,000 7,000 7,000 7,000 7,000 7,000 7,000 7,000 7,000 7,000 7,000 7,000 2,000 
        total liabilities and stockholders' equity
         340,289,000                   
        prepaid expenses, net of current portion
          2,412,000 2,633,000 1,817,000 1,240,000 596,000  886,000 470,000 674,000 588,000 778,000 831,000 913,000 1,096,000 1,275,000    
        current portion of operating lease liabilities
          2,883,000 2,424,000 2,477,000 2,542,000 2,535,000 2,563,000 2,509,000 2,609,000 2,683,000 2,799,000 2,957,000 2,653,000 2,925,000 3,005,000 3,243,000 3,173,000 3,074,000 2,945,000 
        other current liabilities
          26,432,000 23,289,000 19,830,000 24,785,000 23,491,000 50,138,000 42,316,000 48,444,000 37,997,000 52,186,000 37,210,000 36,254,000 24,148,000 17,425,000 16,484,000 22,176,000 17,516,000 13,326,000 
        other long-term liabilities, net of current portion
          751,000 703,000 625,000 551,000 756,000 639,000 478,000 334,000 619,000 15,738,000 11,457,000 7,248,000       
        current portion of debt
           417,000 553,000 547,000               
        long-term portion of debt
           340,468,000 339,970,000 339,614,000               
        accumulated other comprehensive gain
           -177,000 -96,000 163,000               
        current portion of long-term debt
              403,000 399,000           11,895,000 2,215,000 
        deferred revenue, net of current portion
              807,000 712,000 1,879,000 1,759,000 1,705,000 1,454,000 905,000 1,359,000 1,481,000 1,485,000 1,559,000 1,308,000 1,127,000 1,060,000 
        long-term debt
              339,394,000 339,036,000 337,989,000 337,497,000 337,005,000 336,515,000 336,025,000 335,537,000 335,050,000    10,000,000 69,121,000 
        accumulated other comprehensive loss
              -417,000 -572,000 -482,000 -1,199,000 -1,609,000 -1,070,000 -804,000 -191,000       
        preferred stock, 0.0001 par value...
                            
        right-of-use-assets
                5,395,000  10,239,000 10,889,000 11,652,000  10,204,000 10,575,000 11,217,000  12,345,000 12,888,000 
        right-of-use-asset
                 5,887,000    9,515,000    11,842,000   
        preferred stock 0.0001 par value...
                            
        total liabilities, convertible preferred stock, and stockholders’ equity
                     555,460,000  266,512,000 268,829,000 276,626,000 235,502,000 79,617,000 
        other long-term liabilities
                      3,210,000      
        liabilities, convertible preferred stock, and stockholders’ equity
                            
        convertible preferred stock
                            
        convertible preferred stock, 0.0001 par value...
                           227,452,000 
        convertible preferred stock 0.0001 par value...
                            
      Cashflow Statements:
      Quarterly
      Annual
        Unit: USD2025-09-30 2025-06-30 2025-03-31 2024-12-31 2024-09-30 2024-06-30 2024-03-31 2023-12-31 2023-09-30 2023-06-30 2023-03-31 2022-12-31 2022-09-30 2022-06-30 2022-03-31 2021-12-31 2021-09-30 2021-06-30 2021-03-31 2020-12-31 2020-09-30 
                             
          cash flows from operating activities
                             
          net loss
        6,139,000 -8,029,000 -353,000 -20,037,000 4,262,000 -4,863,000 -6,392,000 -44,361,000 20,875,000 -19,065,000 -22,120,000 -32,980,000 -30,297,000 -39,605,000 -37,037,000 -34,244,000 -21,668,000 -12,221,000 -8,544,000 -14,201,000 -10,855,000 
          adjustments to reconcile net loss to net cash from operating activities:
                             
          depreciation and amortization expense
        -1,120,000 -436,000 4,281,000 10,327,000 -28,000                 
          amortization of discount on convertible notes
        2,000 -22,000 187,000                   
          amortization of premium on convertible notes
        -6,000 -6,000 -402,000                   
          stock-based compensation expense
        -909,000 2,027,000 5,209,000 25,218,000 150,000 1,621,000 8,388,000               
          provision for expected credit losses
        -1,827,000 668,000 930,000 1,919,000 439,000 -13,000 863,000 852,000              
          real estate and internal-use software charges
                             
          gain on lease modification
                            
          gain on convertible notes extinguishment
          -3,931,000                   
          changes in operating assets and liabilities:
                             
          accounts receivable
        12,745,000 -12,025,000 3,020,000 -14,651,000 7,235,000 -4,202,000 -2,588,000 -4,278,000 2,161,000 6,425,000 -8,185,000 -5,072,000 -5,764,000 -6,999,000 -2,502,000 -7,381,000 -2,188,000 -3,811,000 -3,899,000 -1,832,000 -1,468,000 
          prepaid expenses and other assets
        -5,518,000 7,243,000 -5,084,000                   
          deferred commissions
        411,000 -1,188,000 1,935,000 566,000 791,000 -613,000 211,000 -1,126,000 -230,000 -821,000 49,000 -949,000 -459,000 -1,397,000 -658,000 -1,441,000 -631,000 -657,000 -796,000 -942,000 -690,000 
          accounts payable
        568,000 -234,000 678,000 -1,917,000 1,378,000 533,000 -889,000 1,182,000 308,000 -1,023,000 495,000 -204,000 935,000 -1,642,000 -287,000 2,326,000 187,000 754,000 -1,130,000 222,000 -186,000 
          accrued and other liabilities
        -9,850,000 16,215,000 -8,137,000 3,078,000 -4,403,000 8,769,000 -4,601,000 1,022,000 -28,963,000 7,027,000 -4,922,000  -28,638,000 15,550,000 5,702,000  8,436,000     
          deferred revenue
        -3,639,000 5,012,000 2,068,000 10,413,000 -3,672,000 5,039,000 2,568,000 9,442,000 -6,296,000 6,292,000 3,123,000 2,211,000 653,000 2,427,000 14,000 -280,000 45,000 -357,000 1,989,000 -255,000 652,000 
          net cash from operating activities
        -3,004,000 13,156,000 401,000 20,681,000 -6,165,000 15,155,000 -3,417,000 7,186,000 -25,336,000 14,743,000 -20,836,000 -2,693,000 -50,804,000 -13,875,000 -21,985,000 -8,817,000 -14,077,000 -4,648,000 -12,758,000 -3,329,000 -6,206,000 
          capital expenditures
        -1,316,000 -826,000 -825,000 -258,000 -806,000 -3,124,000 1,025,000 -1,017,000 -1,063,000 -990,000 -720,000 -2,146,000 -1,340,000 -1,017,000 -643,000 -1,164,000 -480,000 -586,000 -333,000 
          free cash flows
        -4,320,000 12,330,000 -424,000 20,681,000 -6,165,000 14,897,000 -4,223,000 4,062,000 -24,311,000 13,726,000 -21,899,000 -3,683,000 -51,524,000 -16,021,000 -23,325,000 -9,834,000 -14,720,000 -5,812,000 -13,238,000 -3,915,000 -6,539,000 
          cash flows from investing activities:
                             
          cash paid for website domain name
          -2,444,000                   
          cash paid for acquisition
                     -115,000      
          purchase of property, equipment, leasehold improvements and capitalized internal-use software
        -1,316,000 -826,000 -825,000                   
          maturity of marketable securities
        27,500,000 -15,579,000 28,579,000 129,640,000 -2,855,000 33,085,000 29,440,000 160,032,000   39,429,000 38,900,000 22,050,000 33,600,000 9,000,000       
          purchase of marketable securities
        -11,757,000 -24,627,000 -7,945,000 -30,841,000 -48,318,000 34,528,000 -35,565,000 -172,600,000 77,713,000 -85,351,000 -48,043,000 -44,297,000 -90,614,000 -46,800,000 -32,473,000 -63,539,000 -13,070,000 -12,023,000 -18,374,000   
          net cash from investing activities
        14,427,000 -38,588,000 17,365,000 96,042,000 -51,073,000 67,255,000 -6,931,000 -23,583,000 38,801,000 -2,725,000 -9,677,000 -6,387,000 -69,284,000 -16,042,000 -24,813,000 -60,171,000 -94,665,000 -13,187,000 -18,854,000 -586,000 -333,000 
          cash flows from financing activities:
                             
          proceeds from exercise of stock options
        -1,533,000 877,000 1,096,000 1,470,000 -33,000 -703,000 974,000 2,394,000 -790,000    172,000 -292,000 184,000  1,371,000 1,127,000 1,741,000  1,051,000 
          taxes paid related to net share settlement of stock options
        -424,000 1,099,000 -1,225,000 -1,363,000   -1,325,000 -2,255,000              
          payment of convertible note issuance costs
          -217,000 -656,000                  
          repayment of convertible notes and financing obligation
          -54,528,000 -410,000                  
          net cash from financing activities
        -1,957,000 56,721,000 -54,874,000 -1,959,000 -112,211,000 619,000 -485,000 957,000 -811,000 1,426,000 -330,000 145,000 172,000 -292,000 184,000 1,642,000 300,764,000 1,127,000 1,741,000 44,543,000 160,007,000 
          net change in cash and cash equivalents and restricted cash
        9,466,000 31,289,000 -37,108,000 114,764,000 -169,449,000 83,029,000 -10,833,000 -15,440,000 12,654,000 13,444,000 -30,843,000 -8,935,000 -119,916,000 -30,209,000 -46,614,000 -67,346,000 192,022,000 -16,708,000 -29,871,000 40,628,000 153,468,000 
          cash and cash equivalents and restricted cash, beginning of period
        -5,819,000 -37,108,000 90,356,000 -61,363,000 72,196,000 -10,833,000 72,845,000 17,399,000 -17,399,000 93,030,000 298,704,000 220,607,000 
          cash and cash equivalents and restricted cash, end of period
        3,647,000 -5,819,000 53,248,000 53,401,000 -97,253,000 72,196,000 62,012,000 1,959,000 -4,745,000 13,444,000 62,187,000 -8,935,000 -119,916,000 -30,209,000 252,090,000 -67,346,000 192,022,000 -16,708,000 190,736,000 40,628,000 153,468,000 
          supplemental cash flow information:
                             
          cash paid for interest
          5,685,000 448,000 2,012,000 -433,000 439,000 452,000 11,000 431,000 431,000 472,000     766,000  
          cash paid for taxes
        -175,000 39,000 220,000 288,000 51,000 -98,000 140,000 454,000 -83,000 60,000 152,000 32,000       
          noncash investing and financing activities:
                             
          capital additions, accrued but not paid
        70,000 530,000 205,000  -11,000                 
          fair value of shares issued as consideration for acquisition
                   768,000 6,000         
          right-of-use asset obtained in exchange for new operating lease liability
          5,516,000                   
          principal amount of 2028 convertible notes exchanged
                            
          other
                             
          amortization of discount on convertible note
           1,238,000                  
          amortization of premium on convertible note
                             
          gain on convertible note extinguishment
                            
          holdback payments related to business combination
                             
          proceeds from financing obligation
                             
          changes in capital additions, accrued but not paid
               -56,000 34,000 125,000 65,000  2,000 9,000 96,000       
          fair value of shares issued as consideration for business combinations
                             
          amortization of convertible note premium
                             
          impairment loss
                             
          prepaid expenses
            -1,894,000 8,895,000 -4,960,000 4,150,000 1,397,000 751,000 -4,235,000 2,817,000 -4,961,000 1,816,000 -806,000 4,094,000 -6,915,000 990,000 -582,000 971,000 -1,422,000 
          purchase of property and equipment
            -258,000 -806,000 -3,124,000 1,025,000 -1,017,000 -1,063,000 -990,000 -720,000 -2,146,000 -1,340,000 -1,017,000 -643,000 -1,164,000 -480,000 -586,000 -333,000 
          amortization of discount on debt
             497,000 1,482,000 -493,000 494,000 493,000 492,000 490,000 490,000 488,000 487,000    294,000 91,000 
          repayment of debt
             -3,000 -134,000 -263,000            -21,902,000 -474,000 
          depreciation and amortization
              3,486,000 9,343,000 -2,707,000 2,940,000 2,904,000 2,791,000 2,983,000 2,821,000 2,826,000 2,630,000 2,084,000 731,000 706,000 707,000 699,000 
          impairment of right-of-use assets
                             
          cash paid for business combinations
                             
          payment of debt issuance costs
                            
          purchase of capped calls
                            
          proceeds from debt
                           1,116,000 
          reconciliation of cash, cash equivalents and restricted cash within the consolidated balance sheet to the amounts shown in the statements of cash flows above:
                             
          cash and cash equivalents
               1,940,000 -4,738,000 13,447,000 61,070,000 -9,036,000 -119,941,000 -30,384,000 250,934,000 -67,348,000 192,037,000 -16,706,000 189,578,000   
          restricted cash
               19,000 -7,000 -3,000 1,117,000 101,000 25,000 175,000 1,156,000 2,000 -15,000 -2,000 1,158,000   
          total cash, cash equivalents and restricted cash
               1,959,000 -4,745,000 13,444,000 62,187,000 -8,935,000 -119,916,000 -30,209,000 252,090,000 -67,346,000 192,022,000 -16,708,000 190,736,000   
          stock-based compensation
                -10,004,000 11,290,000 10,487,000 12,146,000 10,646,000 10,578,000 8,962,000 7,742,000 5,989,000 6,522,000 5,171,000 6,020,000 2,868,000 
          other noncash expenses
                             
          reconciliation of cash, cash equivalents and restricted cash within the condensed consolidated balance sheet to the amounts shown in the statements of cash flows above:
                             
          allowance for credit losses
                 433,000 1,075,000 1,237,000 3,608,000 2,086,000 1,313,000 1,350,000 497,000 901,000 726,000  254,000 
          sales and maturities of marketable securities
                             
          taxes paid related to net share settlement of equity awards
                             
          net payment of settlement of equity-based awards
                  -330,000           
          change in fair value of financial instrument
                           
          restructuring charges
                             
          accrued and other current liabilities
                          -6,399,000 5,291,000 3,851,000 
          proceeds from issuance of common stock upon initial public offering, net of underwriting discounts and commissions and other offering costs
                           1,000  
          proceeds from issuance of common stock upon secondary offering, net of underwriting discounts and commissions and other offerings costs
                             
          payment of series f dividends
                             
          proceeds from exercise of stock options and warrants
                             
          proceeds from issuance of convertible senior notes
                             
          conversion of convertible preferred stock into common stock upon initial public offering
                            
          conversion of convertible debt into common stock upon initial public offering
                            
          proceeds from the issuance of convertible senior notes
                             
          non-cash investing and financing activities:
                             
          accretion on discount to marketable securities
                             
          payment of dividends
                             
          issuance of warrants
                             
          reconciliation of cash, cash equivalents and restricted cash within the condensed consolidated balance sheet to the amounts show in the statements of cash flows above:
                             
          cash flows from operating activities:
                             
          proceeds from issuance of convertible preferred stock, net of issuance costs